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October 2023 by Grayson Brennan
This practice has been incredibly unprofessional, rude, and blatantly ignorant in their communications with me after removing my wisdom tooth on Sept 6th 2023.On the day of the surgery, I was given incorrect instructions which lead to a delay in my appointment, and the staff and surgeon alike couldn’t remember what teeth needed to be pulled even after we had reviewed my information several times.I also went into surgery with the understanding that both of my lower wisdom teeth would be removed and I found out that wasn’t what happened a couple of days later when swelling decreased and I could feel my bottom left molar still in place.After the surgery, they woke me up quickly, handed the person with me a (very much so lacking) post op care sheet that looked like it was copy and pasted from Wikihow, and rushed me out.I was not told about how the surgery went or what I need to be cautious about.Since then, I have had several complications that line up with the results of poor dental work.Because of my treatment at the surgery appointment, I decided to not go back for a follow up with them and instead went to see my regular dentist who is now referring me to a periodontist.My surgery site still has not closed 5 weeks later and my gums have not reconnected to my teeth and jaw properly.In discussing these issues with this practice, I have been met only with defensiveness, aggression, and unintelligence. There has been no attempt to understand the situation or to assess me.They also refuse to answer phones and rely on voicemails which would be acceptable if their voicemail inbox wasn’t constantly full.Please do not waste your money, time, or health here as they will treat you poorly and provide sub-par, if not harmful, dental care and oral surgery.
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October 2023 by Ruth Gates
My teeth were soo messed up (still currently getting work done) BUT they saved so many of them. They didn't want to just pull them all as a 35yr old because they care! they do beautiful work and thank God I didn't lose all my teeth. The dentists and the dental hygienists really know what they're doing in my opinion and they know I appreciate them!
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October 2023 by Rhonda J.
I wouldn’t recommend going here nor taking a loved one to this place they call a business to get anything done. I wouldn’t take my stuffed animals in to be worked on here. I needed to sit with my daughter and not only was the staff nasty and rude but so was the dentist? They didn’t seem to know what they were doing either. I’d give them a -5 stars if I could. You will regret going here.
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September 2023 by SABLLE TITUS
If i could give 0 stars I would no customer service. Cancels appts hangs up on customers
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September 2023 by Joanna Morris
Find another Dentist! Hands down worst experience ever. I can go on and on there not worth anymore of my time. Run!!!
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September 2023 by Jeanette Juracko
Had such a good experience went in to get my wisdom teeth removed the surgeon was awesome 100% recommend
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September 2023 by Adam Taylor
I’m very disappointed with Heather. I came today to verify an appointment and was upset because me and my son had an appointment together and they canceled mine for no reason. So I came in today to get a new appointment because my tooth is hurting but heather interrupted not understanding my issue only caused problems. She starting yelling and they don’t see special needs kids but they did see my son who has cerebral palsy and said he could come back? She then called the cops and kept telling me nobody wants me their. Like I don’t get how someone who claims to be the boss lacks so much professionalism. I felt as if she was a child throwing a tantrum for being ignored. I wasn’t there to argue just wanted to verify an appointment after they canceled mine for no reason while I was there and had to wait.
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September 2023 by Amanda Irwin
Steel City Dental is the best dental place around. I have been going to Steel City for 8+ year’s and have never had a bad experience. The staff are very friendly, you don’t have to wait long, and they schedule you within a timely manor. I highly recommend Steel City Dental to my family & friends.
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September 2023 by Alexis Cigrand
This was the best dental office I have ever been to. Everyone was so kind from the front desk to the girls in the back and then the doctor. I would highly recommend this place. They didn’t have to refer me out because they can provide all the services in house which is rare nowadays. Thank you Steel City Dental!
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September 2023 by Kel Johnson
What a joke. Quality is beyond a zero. Non professional and staff sucks. Can't keep a dentist. Don't go there. Fought with them for years with dentures that didn't fit I was a patient my name is Kelly Johnson and my address is 123 line way. Look it up
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September 2023 by Devita Baulding
Dr Richard is amazing! Despite the wait the staff are friendly. Excellent customer service! I'm terrified of needles in my mouth. I would recommend especially if you have fear of the dentist.
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June 2023 by Suzanne Bigenho
I really did not even want to give this place one star but I had to to give a review most horrible place I have ever been to I waited 2 hours to go back which I was so nervous I get back there they numb me up and I can't even have to work done because they scheduled me with the wrong doctor they don't return phone calls it's ridiculous save yourself the aggravation
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May 2023 by Nadi Falls
So after I wrote a bad review on them about 4-5 days later I got a letter n the mail starting that they no longer wud b able to service me an to go elsewhere…….. which was fine cause they were horrible anyway an they r still ugly
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May 2023 by Tiffany S
I’m giving 1 star because I went for consultation they said I had 4 cavities to fill ok that’s fine. Went again for cleaning they told me I had 9 needing filled and needed dental work done. None made sense to me to go from 4 cavities to all this work needing done so I went somewhere new and only have 3 cavities and I don’t need dental work. I would not recommend this place at all
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May 2023 by T Henry
They do not return phone calls even in emergencies. They are never on time. If you don’t get an appointment when they first open, you’ll be there all day. Sundays the dentist is very helpful other days he has an attitude for whatever reason and takes it out on you. They don’t care too much about your complaints either so you have to always complain to your insurance company for anything to change.
