-
June 2024 by Alamir Alsakka
Awful service every single time. They are always low on staff and don’t know anything.
-
July 2023 by Brandon France
People are friendly... But 1 HUGE fault here.. Is that they have 2 greeters.. 2.... While they have a line to the door.. They think a greeter is more important than the actual customers waiting in line for 30 mins... Not sure I understand the placement of staff here.. But management should take another look.
-
April 2023 by MoeSanders412
Every time I visit this branch and have to deal with a cashier theres an issue. In February 2023 I couldn't get a new debit card because the "machine was down", she stated "The Machines are down everywhere." Ended up driving to Monroeville and was issued a card immediately. Today the cashier/manager failed to accommodate me with trying to make a large withdrawal. Don't really want to get into detail, but I wont be using this branch any more. Id rather drive to Monroeville.
-
April 2023 by Nkechi Emewulu
Cashier lied to me because she did not want to give me the cash I needed. I told her I needed cash to travel home and she claimed there wasn't enough that I need to place an order. The she asked when I'll be traveling I told and she lied and said that the cash will be available the day after I leave. She was very dismissing not polite and racist.
-
January 2023 by Donna Lawhorn
Allison was the worst customer service representative I have ever experience at the this branch and John is horrible Bank representative I felt the racist way they treated me as a person and a customer. They both need to go to a diversity training or work in an all white community!!!
-
October 2022 by Lori Bell
This PNC Bank on Rodi Road was extremely busy this Saturday's but I'm guessing each Saturday with folks taking care of banking needs they can't tend to during the work week. The line was long and slow moving inside only because of someone's specific banking needs. All staff was friendly, patient, helpful and apologetic for the wait.
-
September 2022 by Ebony Willie
Came in for new debit card and was taken care of by a lady named Helen very nice and informative gave me info on the first time homebuyers program which I knew nothing about! ... It's the little things that keep me banking with PNC. I been an account holder for years and have no plans on going anywhere else.
-
June 2022 by Luh Ren
This review is about PNC and this location. PNC loves double charging people and chalking it up to there processing system. They need to adopt better real time banking options because their processing times are ridiculous.I opened my account with this branch almost 10years ago. Just basic checkings. Never had any issues until a few years ago. Idk what happened .The customer service agents just spew out whatever dialogue they were taught during training. They don't want to do their jobs. They aren't helpful and makes it the customers fault for when we get hit with unnecessary overdrafts like we aren't keeping track of our own money. Then I gotta not only track my money but I also I have to keep track of when the bank decides it wants to show the money being taken out if my account. Then the agents don't see what's wrong with that. Useless PNC and useless people They are just sheep's who help their corporation steal our money. I have other accounts with other banks and have never had the problems Ive been having with PNC. Closing my account asap. I'm over this place.
-
February 2022 by Michelle Phifer
I came in to open a checking account everyone was very nice as I entered the building I worked with Kellisa and she was amazing she also explained everything to me to make sure I understood. She didn't mind answering the 100 questions I had she was very kind and I’m glad I got to work with her
-
December 2021 by K W
Went to PNC to get a new card for my teenage daughter and was warmly greeted by Janice. Great and friendly welcome. Then Deja gave my daughter some needed advice on how to save for a rainy day. Very nice customer service from both ladies.
-
November 2021 by Karelle West
Went to PNC to get a new card for my teenage daughter and was warmly greeted by Janice. Great and friendly welcome. Then Deja gave my daughter some needed advice on how to save for a rainy day. Very nice customer service from both ladies.
-
September 2021 by Renzo Benz
This review is about PNC and this location. PNC loves double charging people and chalking it up to there processing system. They need to adopt better real time banking options because their processing times are ridiculous.I opened my account with this branch almost 10years ago. Just basic checkings. Never had any issues until a few years ago. Idk what happened .The customer service agents just spew out whatever dialogue they were taught during training. They don't want to do their jobs. They aren't helpful and makes it the customers fault for when we get hit with unnecessary overdrafts like we aren't keeping track of our own money. Then I gotta not only track my money but I also I have to keep track of when the bank decides it wants to show the money being taken out if my account. Then the agents don't see what's wrong with that. Useless PNC and useless people They are just sheep's who help their corporation steal our money. I have other accounts with other banks and have never had the problems Ive been having with PNC. Closing my account asap. I'm over this place.
-
August 2021 by Cody Carey
I come into this location every single day to make a deposite for my store. Every single day they have 1 person opening working the counter. Everyday I have to stand in a line with 4 or 5 people for over 20 minutes and sometimes more! which causes me to be late opening my store.. definitely need two people working the counter in the mornings. Sadly I can't do anything but write this review and hope they bring another person on....
-
August 2021 by Signs And Wonders
These folks are always pleasant and accommodating.The company's interest rates on savings are ridiculous, only slightly better than keeping your money in a buried lunch box. Reagan did that. He did away with usury laws and told companies to squeeze the juice out of consumers.
-
May 2021 by Sheila Johnson-Hunt
Excellent customer service