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December 2023 by Kate M
This bank has always been fairly quick and very helpful. Had a difficult situation recently and had to go there in person to resolve it with another party. The bank manager was wonderful, sensitive, and considerate. Made it very easy and was wonderful to work with. The employees here are always so friendly and personable as well. Highly recommend!
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September 2023 by Dave Forrest
I visited this branch today. What a terrific experience!! I was greeted by the manager immediately when I entered . Told him I don’t have my checkbook and needed $1000. I am out of state from Florida. No problem showed my Id and in less than 10 minutes I had the money and out the door. This was top shelf customer service for sure. Thank you
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September 2023 by Simeng Sun
They nicely answered my inquiry calls and the banker at the branch assisted me with CDs and cash withdrawal. The facility is renovated and quite. I was welcomed by the gentleman in the parking lot. Overall i had a fantastic experience
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June 2023 by Raymond Arnold
Don't waste your time if you have ever been a victim of fraud this bank punishes the victims for it.
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April 2023 by Michael Baum
Employee told me to deposit check into ATM because he was to lazy to do his job. ATM ate my $2,500 check and same employee told me there is nothing they can do besides advise ME to call the 1800 customer service number, smiled and told me have a great day.
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April 2023 by Christine K
This new a branch in Penn Hills has been my go-to branch recently. Today I was in a terrible rush to get to the bank on time at 12:55 sharp... and they had their doors locked already.1 pm is official closing time. Last week I asked if they could send a document to my email... but they were not willing to. According to their Rules and Guidelines. If they are so serious about their "Rules and Guidelines", why do they close their doors early? These 2 situations triggered my 1 Star review. I consider changing banks.
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March 2023 by Micah Craig
They don’t ever answer the phone ANY location. I have a simple question and Wanted to know the answer before I got my daughter dressed to drive somewhere(because there only like 3 centers) and they tell me they can’t do it. I even started calling the just atm locations hoping somebody would just answer. I don’t mind the bank but the phone service is trash.
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October 2022 by Joshua Lockard
Understaffed. Only one Teller. No business line.
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July 2022 by matthew sabotka
The worst bank ever found someone must of tried to get a credit card threw them but I have protection for that and tried to reach outvto them and my gosh if you dont have an account with them you can never reach a real person. They can careless about people just the dollar they can try and steal. Had them 20 yrs ago and got rid of them won't ever use them again and this is why.
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May 2022 by Adrian Tan
This BOA branch is new (only opened Aug 2021?), and the staff are very friendly. I went to purchase a cashier’s check at the teller, and everything worked out smoothly. We were in and out in minutes.
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May 2022 by Christopher Chiorazzo
I wouldn't give the man at the front desk a star but I had to I found him to be very ignorant His customer service skills are horrible And he got a real smart mouth I will follow up with my complaint with the corporate headquarters of Bank of America
