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March 2024 by Anthony Z.
Beware!!! NOT a positive customer experience at all. I received a post card in the mail from Meineke of Paoli advertising PA State Inspection for $44 dollars and so I decided to give them a try. So I took our 2021 Lexus SUV to this shop for state inspection. A few hours later the manager of the shop called me and informed me that the bill was $140!! He said the wiper blades were worn and posed a hazard. I assured him that the wiper blades are working fine and posed no hazard because we just used them within the week and they were fine. So I had no choice but to replace the wiper blades as the shop owner simply refused to pass my vehicle without the new wiper blades. I would not recomend this shop to anyone unless you want to deal with this nonsense.
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February 2024 by Orlando Velez
Brought my 2005 Highlander in during the first days of a deep freeze we had here in Philly which coincided with the car misfiring. I had also noticed a shiny area near the oil lid which I thought might be a sign of a need for a new oil gasket. The issue was a bad coil that needed replacing. They recommended doing all 4 coils and sparkplugs I elected to just do 1 coil and all the sparkplugs. They did not insist on doing all 4 coils and they did not do an easy upsale of the gasket which they said was fine.They also had a mechanic take me to and from my nearby apartment.Just moved here from out of state so very glad to have found an honest shop. Kudos to Joe at the front desk who coordinated everything.
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February 2024 by Bonnie Tillman
Please remove me from this list. If I wasn't happy or satisfied with the service I get from this Meineke location - I wouldn't continue to go there. It's 17 miles from my house and there are closer places I could have my car serviced.
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December 2023 by Jaclyn Kelly
Joe is so helpful. Even at the last minute he fit me in! This happens every time we go to Meineke. Give this man a raise. Thanks Joe!!
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November 2023 by Roman Sharapov
That's my place to go for a state inspection for years now but the last visit was a bit disappointing. When I arrived to drop off my car, I couldn't turn to the parking lot because it was so full, that I couldn't even turn from the road.Later in the day, they called me to notify me that my car failed the safety check because my windshield wipers were worn out, and if I don't buy new wipers from them, I'll have to redo the inspection again. I asked about manufacturer of wipers that they're going to install and that said it'll be Bosch. I agreed to buy and install wipers from them but when I picked up my car, I found out that they installed Duralast instead. These wipers much worse in quality and way cheaper that what I paid for them (twice the retail price). It was so disappointing experience.Why lie, Meineke?
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November 2023 by Nick Merriwether
I have used Meineke in Paoli on multiple occasions. Can always count on honest information and reasonable costs. Good people to deal with.Services: Auto exhaust system repair
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October 2023 by Dy'Shearah General
This place is a scam! Be aware they won’t fix the problem then they act like you are the problem. They was suppose to fix a code that popped up long story short I still have the same code till this day . Even after taking it back the next day ! They aren’t trust worthy! Not only did they not fix the problem and charge me as if they did! They also used my oil for my oil change then charged me for their oil! How I know this is they left my oil container covered with oil in my trunk! It was oil everywhere! The disrespect! They also don’t have time management skills take in more customers then they can handle clearly! They also stole my receipt out of my car?! This place is not the place to take your car!
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October 2023 by nicole mcmanus
It’s baffling to see the previous review. I have used minke Paoli and have always had great experience. I have mainly dealt with Joe and he always is very informative and responsive. He also always helps me with making sure I have my car back on time.Since I have been going there, they have not had a receptionist, these men are fixing all the cars doing the paperwork, doing check out and doing the phones.They have always taken great care all the way around, and will continue to use them
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September 2023 by Michael Damora
Oh, where do I even begin with my delightful experience at Meineke Car Center? It was an absolute joy to schedule a 12:00 PM oil change appointment and wait patiently for what seemed like an eternity. I mean, who doesn't love spending over 6:00 hours in a waiting room, right?The highlight of my day was when the clock struck 6:00 PM, and lo and behold, they finally decided to start the hob! I must say, their ability to completely disregard my time and commitment is truly commendable. It's almost as if they have a secret talent for turning a simple oil change into an epic saga.But let's not forget the impeccable customer service I received throughout this unforgettable ordeal. The staff's indifference and lack of communication were truly something to behold. They managed to maintain a level of apathy that should be studied and admired. Bravo!Oh, and how could I possibly forget the ambiance of the waiting room? The uncomfortable chairs, the outdated magazines, and the questionable stains on the carpet really set the tone for a truly memorable experience. It's as if they purposefully curated an atmosphere of despair and frustration.All in all, I must say that Meineke Car Care went above and beyond to make my day an absolute nightmare. Their inability to adhere to a simple schedule and their impressive talent for wasting customers' time have left me in awe. If you're searching for an oil change experience that will test your patience and sanity, look no further than Meineke Car Care Center. They truly excel in making your visit an unforgettable, sarcastically delightful experience.
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September 2023 by eashwarv
I heard about this from a friend and hence took my old 2010 Mitsubishi lancer. BIG MISTAKE!! I echo all the negative reviews. Every time I call, get same answer - working on some issue and will get a callback in evening. But they wouldn’t call and the cycle repeats again next day. This is so frustrating and getting ridiculous. It’s been ONE MONTH and car is still with them. I had even gone there in person multiple times and see the car is only in parking lot (when it’s supposed to be worked upon !!).I believe they are short staffed and overworked but that doesn’t mean you just accept the job and keep giving false status. I have given them an ultimatum to return my car today (even if not fixed) so I can take it to a different place. Have already spent ~$2.5k.Services: Electrical repair
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August 2023 by Michael Helduser
The job got done and everything is working. The price is very reasonable even for the bigger jobs. The only thing that could be a little better is the communication on progress along the way. Granted the car required several things and spent the weekend. A heads up on what was going on would have really helped. The staff is courteous and informative. Just need a few more follow-ups.Services: Tires
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August 2023 by William Bassill
Joe's team at Paoli Meineke has been taking good care of my 2007 Toyota Sienna for many years. Joe is an expert and a professional, and always has time to explain repairs. Most recently, he fixed the AC after years of hot summer driving (my kids are very happy!). If you're looking for a car service center you can trust, Paoli Meineke is the place.Services: Steering & suspension repair
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August 2023 by Luis Rodriguez
Car towed from Philadelphia to that shop, owner refused to sell us a battery or replace alternator called the cops to have it towed. Owner was being Very difficult attitude. Luckily our tow came before his did. He also lied to us and said that he had a tow truck ready to tow our car at 12 noon and we told him we would arrive at his shop 12:05 5 minutes after 12pm and he didn't care. Personally I think he's a pos.
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July 2023 by Bill Sauerteig
I had an exhaust issue on a 2012 Subaru Outback. I was having trouble finding aftermarket parts. Dealer quoted me a price of $5,000 to replace a few pipes on the exhaust. Went down here and they were able to work around any new parts minus two mufflers. Saved me $4,300. Only took a couple of hours. These guys are hard-working and very dedicated to offering good quality workService: Exhaust
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July 2023 by Kosi O.
The first time I used their service they were very courteous, prompt and responsive in providing updates on the state of repairs of my vehicle. However, subsequent visits have not been held to the same standard. Drawbacks I've noticed from using their services: 1.) If I don't call the shop, they typically don't call me back to provide an update. 2.) The diagnostic of my vehicle can sometimes taken several days if not weeks even when arrive describing the issues the car is exhibiting 3.) They can be pricer than other mechanics when I compared the total cost of repairs from another autoshop to the estimate Meineke quoted me. 4.) Complentary transportation rides sometimes aren't offered even if you're a customer paying for their service. I can't say for sure if the lower service quality is due to their shop taking on more work, but I feel like I receive less priority treatment.
