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January 2024 by Pam S.
I am writing this review and giving it 5 stares based solely on Janis who I believe is the manager at this location. Dealing with people can at times be a challenge. Every time I walk in with my dog Lucy she greets us with a huge smile and a warm welcome. She takes the time to acknowledge Lucy with a few pats on her head and a treat. From what I can tell Janis is a very loyal and dedicated employee as I have been in there when an employee did not show up. And yet still with a smile and a warm greeting. She always does her best to make sure she has Lucy's food in stock and helps with any questions I have with new products that I am interested in. We enjoy our weekly visit to Concord Pets to see Janis and pick up Lucy's food and treats!
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June 2023 by Ethan Quirin
The staff is always friendly, knowledgeable and ready to help. Help. I have a great selection of food, treats, and toys for your favorite pet. If you need assistance to get your purchases out to your car, the staff is always willing to accommodate your needs
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May 2023 by Kimellen Remar
Paoli, PA location is a great store. No issue with parking. Many friendly dogs walking around with parents shopping. If they don't have something in stock they will order with NO issue. 2 BIG sales per year on everything. I only shop at 2 doggie stores and this is one of them
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May 2023 by David Woodward
Very good selectionHelpful staff
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February 2023 by Kathleen Wong
Probably the worst customer service I have experienced. It’s a shame because I chose to shop there to support local and small business but the woman working was extremely rude and dismissive when I asked her questions. I noticed she was very helpful and friendly to the customer in line before me however when I was ready to checkout, she acted as if I wasn’t there and made me wait. It was very disturbing so I left. To the owner of the store, perhaps some staff training on equality and inclusion would be helpful for this individual.
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February 2023 by K Wong
Probably the worst customer service I have experienced. It’s a shame because I chose to shop there to support local and small business but the woman working was extremely rude and dismissive when I asked her questions. I noticed she was very helpful and friendly to the customer in line before me however when I was ready to checkout, she acted as if I wasn’t there and made me wait. It was very disturbing so I left. To the owner of the store, perhaps some staff training on equality and inclusion would be helpful for this individual.
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December 2022 by Samantha Schafrank
Great prices and very helpful and kind staff
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September 2022 by Peggy Parker
Wonderful staff! Great selections!
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August 2022 by Laura Nguyen
Seriously impressed with this place. I came in after dropping something off at the post office and was wowed by the selection. My cat has IBD and we usually by all his foods online which is expensive and we usually have to buy in bulk. The selection at this place was huge, I am got a bunch of different options for my pet.
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June 2022 by shely filkov
First job and I absolutely loved the place. Very friendly staff, great variety of options and great manager Kristin very thoughtful and patient.
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February 2022 by McKenna Miller
Absolutely love this store, but not as much as my dog Hazel does(who is showing her little brother Cypress to love it too). Staff is always super friendly and helpful. The store is always stocked with plenty of foods, toys and interesting treats I haven’t seen in other pet stores. Plus they adore my dogs and always provide them with a nice snack. This store is the bees knees!
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February 2022 by Courtney Nemia
Love supporting this small business !
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December 2021 by Peggy Julicher
My dog's favorite store. Not that he comes with me, but he knows the brown bag I come home with has goodies in there just for him and his nose is on top of me when I walk in the door! Their selection of dog food is exceptional, yes I can get Dr Harvey's here and Fresh Pet (when in stock). The staff have always been so helpful and welcoming every time I walk in the door. Easy access from parking. Worth a stop to check out.
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April 2021 by Eddie Wells
The staff is always nice and helpful! Always glad to see them when I visit!
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March 2021 by Rac Davis
Wonderful story and excellent customer service!