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March 2024 by Frank Sabatini
Very professional and quick. Answered all my questions.
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March 2024 by josue molina
If you are planning to do your taxes with H&R and you live in Palmyra are in PA make an appointment with Suzy Custer. She's professional, Knowledgeable and friendly. Highly recommend her.
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March 2024 by FUN AMIRCA
I enjoyed having my taxes done here
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February 2024 by tunderdogh
Very professional and reliable customer service.
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January 2024 by Sheri Brandt
The lady I had did was wonderful. I believe her name was Brenda Miller
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April 2023 by Sandra Southard
Friendly,professional and helpful. The only place I will have my taxes prepared!Brenda is amazing!
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February 2023 by dorothy arnick
Great place and very friendly
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January 2023 by ARTHUR DOLL
Been with for a while now and i love brenda miller (Palmyra pa location) very helpful
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May 2022 by Alex S
Suzy has been doing my taxes for several years now. Highly recommend this facility.
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April 2022 by Bonnie L Udut
My tax preparer is very knowledgable and always helps me to understand answers to questions i forget to ask.She always gets me everything i am entitled to receive.
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March 2022 by Kristina Kennedy
To have Suzy Custer do my taxes.
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February 2022 by ARTHUR D
Been with for a while now and i love brenda miller (Palmyra pa location) very helpful
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February 2022 by Getza Berry
Great people, helped me understand a few things I didn't beforehand.
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January 2022 by Benny C
I called and made an appointment a week ahead of time, early in the morning becauseIhad to pick my child up at school. Got there the day of my appointment and was told I didn't have one because it wasn't confirmed. I confirmed it when I called and made it. Then they left a voice mail confirming it. After I said that I got more excuses, 1 was they didn't think I was coming in and another was it was close to your time and you weren't here so she took an extra one in. I was there 15 minutes early. Then I heard the same not confirmed excuse from the tax preperator, then the excuse that I thought the extra guy I took was you. I had to wait long after my appointment and was rushed through because of their mess up. Well if they were telling the truth, then when they asked the clients name before they walk back and pay attention when they look at the clients paperwork before they start, they would see that it wasn't me. I've been coming here for 21 years. I'll go somewhere else next year.
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June 2021 by Brian Goode
There is a reason I switched from Block to doing my own taxes on turbo tax. That reason is because it was cheaper and more convenient. This year I had a tricky situation arise and needed some further advice so I went to Block. I was hoping that they would be able to help me do an innocent spouse form because my wife had passed away early in 2021 and had made money in a side job and didn't have taxes taken out, unknown to me. Instead they ended up just doing the taxes married filing jointly (which I could have done myself for far cheaper) and I still ended up losing everything that she didn't pay unbeknownst to me. Add in the fees for it to get done. On top of that, when the taxes were being completed and information for refund was being entered, the person doing my taxes was breezing through and selecting my payment options for me and I had to stop her from submitting to tell her I wanted direct deposit. She then went back and I thought changed it but kept breezing through and submitted it. I then asked how she was able to submit it without having my checking information (with my check sitting in my hand). She then said, good question... oh no it submitted it as a paper check payment... good news is my son got his lickety split. Well it's been 46 days now and I still haven't received my check and IRS site says they're still processing. Really could have used what little I could get back after paying them and the government well over $2,000 up front. I am a single income parent that can't afford to dump $2,000 down the toilet and wait forever to get some of that back. Not to mention the fact that just paying it was a pain. She handed me my packet and I went to pay and said I wanted to pay my taxes with my payment for their service. She didn't even print out the forms for that and I would have had to send a check to IRS. I talked to the manager who then had her go back into my file and select for me to be able to do it. In reality, I paid someone with the same knowledge of taxes and less knowledge of computer systems a ton of money to make a bad situation worse.