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December 2023 by Chris Marcheskie
Worst service ever. Simple rx 2 days to fill. Go some else
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December 2023 by Bubba
My first time having a prescription filled here. There was an accident that prevented me from getting to cvs when I wanted to. I got there at 6:58 and they were already closed. The pharmacist yelled through the security gate that it was now 7 and they were closed. The attitude was unreal and she has no business working with the public. Terrible first impression and I would not allow that attitude in my place of employment. They really wanted to get of work at a good time. I see by reading the reviews before mine that this is who they are. Management needs to address these poor attitudes and remove the cancer that works there.
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November 2023 by Megan Muse
Pharmacy staff could use an attitude adjustment. They are rude, unfriendly, in a hurry and over don’t care. This was my experience.
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November 2023 by Margaret Yocom
Blonde kid with black frame glasses was too busy watching football on his phone to do this job and when I had the audacity to ask he gave additude.
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June 2023 by A B
Awful pharmacy service. Had a prescription sent over later in the evening, and the pharmacy was closed by the time I was done with my appointment, so I went the next day to pick it up. When I got there, I was told that there were no prescriptions for me, so I had to call the doctor back and on their end, it was showing that the prescription had been confirmed by the pharmacist the previous day. So, the doctor had to get in touch with the pharmacist and sort things out, and then I was told that it would just be a few minutes and my prescription should be ready. Great! So I decide to have lunch in the meantime, and head down to the pharmacy about 30-40 minutes after the phone call with the doctor telling me things had been sorted out. When I get there, the prescription is still not ready, mind you, it was for eye drops. I get told it would take a few hours to fill the order, and I explain how I was told by my doctor that they were told it would only take a few minutes, so the pharmacy worker tells me that they will expedite my order and it should be ready in 10-15 minutes. I go out to my car, and wait about 25 minutes just to be on the safe side, and when I go back in, my prescription is still not ready. I was starting to get annoyed at this point, so I go to walk away just to be called back to the counter and they told me, "Wait, we won't make you wait any longer." and they fill my order. After all of that, the pharmacist gave me attitude and made a snarky comment. Very unprofessional and severe lack of communication. I will be trying a different pharmacy next time I or anyone else in my family needs a prescription.
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May 2023 by Michael Eason
This store conducts themselves like serving customers is some sort of imposition that they can't wait to be free of.
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February 2023 by Christine Gibbs
I love, the CVS on Main Street in Palmyra! Everyone at that store is absolutely wonderful! But the pharmacy personnel has got to be the best! Paul is absolutely wonderful. He goes above and beyond the meaning of customer service. I recently had a problem. With one of my medication‘s my insurance company decided they wanted to change the dosage on it because they didn’t want to pay for the dosage. My doctor gave me so they took one of the pills off for the day and made five pills a day only four. But I had been taking five pills a day for years and it kept me from getting sick so Paul told me exactly what to do to get that fixed and it worked. Then they still didn’t want to approve it and he took care of that also and I didn’t even get a headache, I watch him on the phone constantly getting prescriptions ready for people getting yelled at by people and they don’t realize just what he does for everyone. He is actually wonderful and I for one appreciate him. I appreciate everyone that works in the pharmacy. They all go above and beyond their job descriptions and it is appreciated. That is why I don’t care where I am. I will always go to CVS in Palmyra.
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November 2022 by David Neri
CVS Palmyra's pharmacist, wow! So helpful! He contacted us when he noticed how much more we'd be paying with a new prescription (as compared to the previous prescription) for the same medicine from a different manufacturer and lesser dose. He has answered many questions during multiple help sessions and even offered to participate in a conference call with the insurance company - which did happen. Then my doctor's office contacted him for additional information and he ultimately helped to get this resolved. The prescription went from over $300 to about $120. His advocacy on my behalf was nothing short of incredible - it went well beyond his responsibility. I thank him for all his effort, patience, and success - and I thank CVS for their wonderful choices in recruiting and keeping such employees!
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November 2022 by Valerie H
Pharmacist & techs very helpful, even go out of their way to help sometimes. Lady up front could tell I was looking for something & asked if I needed help. She went and looked for the product & also told me the couple places I could find it for next time. I appreciated that.
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October 2022 by Barb Ryan
I would highly recommend CVS Pharmacy because they took the time to fill an emergency prescription for me when 3 other pharmacies would not. The attendant was very helpful and pleasant. They went above and beyond
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September 2022 by Devon Miller
Got a call saying my prescriptions were ready for pickup, TWICE. Went to pick them up and got told rather rudely that there was nothing for me to pickup. When I mentioned the calls I got met with “yeah no, we have nothing for you.” I’m tired of this place having dumb excuses as to why they don’t have my prescriptions. “It expired” great, just went to the doctor day prior and got it refilled, how is that expired? And it goes on and on and on. I’ve been off my prescriptions for months now because they keep playing this game.
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April 2022 by isabel lilly
So many products on their website that say are “in stock” in the store, or ready for pickup, aren’t at all. It’s misleading and non-reliable, I will not be shopping at this cvs anymore. Not to mention, the staff aren’t the nicest either.
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March 2022 by Dustin M
hands down the worst pharmacy ive ever dealt with. on certain days you can show up at 4pm and the store will be closed. Nobody answers the phone and its all automated so you cant even receive direct assistance with any issue pertaining to your prescriptions that they never fill. Do yourself a favor and go to the rite aid down the street,the weis pharmacy,the redners pharmacy, or any other pharmacy that doesnt say cvs on the building. otherwise youll spend alot of time waiting to NOT receive your prescriptions. Theyre mail in pharmacy is no better...dear CVS, you are terrible at providing customer service
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December 2021 by Mags Donohue
Every prescription I send here takes DAYS to fill. Not to mention, if you call, plan to spend the next hour and a half on hold! They claim to do what you need them to in order for the prescription to be approved by insurance, but never even send the paperwork where it needs to go. Complete waste of time and effort.
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November 2021 by Katelyn F
The absolute worst customer service. Drive-thru is closed as they are “understaffed” with 5 employees working in the pharmacy at once. After standing there for 15 minutes while they figure out where my prescription is I was told by a girl with a cow like nose ring that I need to “appreciate her or take my prescriptions somewhere else” because I had “an attitude.”I gladly took my prescriptions to a different pharmacy. Giant in Hershey had them refilled in 20 minutes.There is a reason this place has terrible reviews.
