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July 2024 by Trisha (Trish)
Carlos went above and beyond to help me with my battery
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July 2024 by Leah Tierney
Very helpful staff
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July 2024 by Rosa Nice
I’m just not sure why they are so dang rude in this place. I went in to return a spark plug because I bought 2 and only needed 1. I asked them to look up the receipt bc I didn’t know where it was. He refused to help me stating the only person who could help me wasn’t there and wouldn’t be back for a long time.
I said that’s fine, I’ll wait. In which he proceeded to tell me he wasn’t helping me not giving me the information to contact management. I started recording and asked again. He told me it was against store policy to record and said he was going to remove me from the store. I said where does it say this in the policy. He proceeded to calm the police and waste tax payers dollars for his false report.
I called corporate and made s complaint while standing in the store and got confirmation that it is not against store policies to record in the store. I was also informed that they can look up previous transactions. This employee Julio was just being rude and unhelpful, and then, he tried to weaponize the police against me.
If I looked differently, this situation could have went a lot different. Julio should be fired immediately. I’ve contacted corporate and won’t stop until I receive justice for this.
Tiktok and IG next.
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July 2024 by Randy
Went to auto zone with an issue and Carlos C went above and beyond in helping me get the issue fixed ..he was very polite and very professional .thank you Carlos ..auto zone you have a good Employee…
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June 2024 by Kelly Deemer
Anthony was a great help. He helped me find what I needed and took the extra step to install my light and windshield wipers. Thank you so much!
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May 2024 by Rafaell Ávila
Excellent
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May 2024 by Jose Gonzalez
good service
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February 2024 by Bryant ralls
Employee... helped me out.... got my items 4 me... that I was looking 4
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February 2024 by Raul Scarmack
Great and quick service at this location
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February 2024 by Wendy Wagner
I cannot thank Nathan enough for his help today! His kindness and help is so appreciated!
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February 2024 by tony patel
Nathan is good guy ✌️I appreciate you work sir
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January 2024 by douglas brill
Very easy and pleasant experience getting a battery replaced. Eric was chatty and friendly as he installed it right there where I parked. I’m not handy with vehicles at all but within 20 minutes of walking in the door they had the whole issue solved. It was a relief to get it taken care of so seamlessly.
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January 2024 by Dishon Mosley
I needed a battery and went to my go to spot
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January 2024 by seriousdon
Like all AutoZones , always a friendly helpful staff.
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December 2023 by Peter Ruzich
Extremely Disappointed with Management and Staff at Autozone in EastonI am compelled to write this review after a series of deeply unsatisfying experiences at Autozone. My primary issue lies with the store's manager, Edison, whose conduct and management style have significantly impacted the quality of service.Firstly, Edison's demeanor is consistently belligerent and argumentative. During my interactions, he not only lacked basic customer service etiquette but also demonstrated an unsettling eagerness to engage in pointless arguments. Such behavior is unacceptable, especially from someone in a managerial position.Moreover, Edison's lack of automotive knowledge was glaringly evident. For a manager of an autoparts store, one would expect a reasonable level of expertise, or at the very least, a willingness to seek accurate information. Unfortunately, Edison neither possesses the knowledge nor shows any interest in rectifying his gaps in understanding.Another critical issue is Edison's apparent disregard for acknowledging and rectifying mistakes, whether his own or his employees'. This attitude not only erodes trust but also speaks volumes about the store's commitment to accountability and customer satisfaction.Speaking of the staff, it's clear that they are a reflection of their management. The employees under Edison's leadership seem poorly trained and often unsure about basic auto parts queries. This lack of training not only hinders efficient service but also adds unnecessary frustration for customers seeking expert advice.Most troubling, however, is Edison's blatant disrespect towards female customers. On several occasions, I've observed (and personally experienced) his condescending attitude, insinuating that women lack knowledge about cars simply based on their gender. This sort of gender bias is not only outdated but also deeply offensive. It is distressing that such attitudes still prevail and are even fostered in a professional setting.In conclusion, my experiences at Autozone have been consistently disappointing, primarily due to the problematic management by Edison. His leadership style, lack of knowledge, poor customer service, and unacceptable attitude towards women create an unwelcoming and unprofessional environment. I hope this feedback prompts necessary changes, as no customer should have to endure such a dismal shopping experience.
