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October 2023 by Bruce Murray
Counter staff friendly and efficient with counter duties but hardly capable of helping with any issues regarding delivery. Sorting and delivery is a nightmare. Distribution many times sends our packages to completely different towns with absolutely no explanation, delaying delivery by 1-3 days. They regularly deliver letters to wrong addresses and often fail to deliver presorted marketing mail at all. Postmaster Ray is inept and fails to respond to inquiries. Previous postmasters far exceeded his skill set. The management and organization of this facility falls far below par. So much for "Neither snow, nor rain, nor heat, nor gloom of night stays these couriers from the swift completion of their appointed rounds."…it has been replaced with “You didn’t get your mail; too bad so sad (shrug)”. Sad!
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May 2023 by Donald Hower
You can trust assure that The Northampton, PA branch will accomplish whatever task is at hand with a level of excellence that won't have you leaving with any speculations. Nice looking exterior & interior with friendly customer service!
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February 2023 by Jkurtz1509 Jen
Went to office 2 days in a row, gates at windows were down at 10 am then also the next day by 11ish, I don't know if this is lunch related but a return time would be great. Another post office was open during this time..
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February 2023 by Shari Solosky
Great service. Never shipped large item. Thanks for the tips and pleasant service.
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January 2023 by Mike Best
How are you only open for maybe 4 hours on a Saturday and still close the window, why even open if you aren't going to do your job?
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December 2022 by Analise Echeverria
Absolutely disappointed! Terrible office and the people are so rude! Nobody would help me out with my questions! Besides the young man with curly hair who helped me!!! Only reason why I left 1 star
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September 2022 by Smoothasanangelsbuttcheek h
Pointless. Why disable the outside dropbox on washington street AT the post office??!!
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July 2022 by Jdangle Nah Sayin'
Mail doesn't get delivered until 8:30pm. Packages never get delivered.
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April 2022 by Rob L
Northampton used to have a decent post office. Now the rural mail carriers are outright lazy and will not deliver anything over 10 lbs to customers and you have to take off of work to go pick up your packages. When you confront the local postmaster via phone you get the defensive attitude and response. Even in person you get poor service. Take note if you need to send anything just go to the main Lehigh Valley post office in Bethlehem instead of this black hole of post. I'd ask how much worse it could get here but knowing this postmaster here they'll take it as a challenge.
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February 2022 by Marissa R
They only deliver mail every other day if we are lucky and if you get a package they always put that it wasn’t deliverable even though my front door is 2 steps from the sidewalk.usps is really going down hill!
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February 2022 by Karla Ringnalda
I live in Northampton. I get my mail once a week! I have packages and mail showing on my informed delivery and I never get it. I call to complain and nobody cares. Tonight my mail came at 7pm and he put the package on top of the mailbox since it wouldn’t fit. Anyone could have drove by and stole it. Tired of these people.
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December 2021 by Trisha Haas
Thank You Wilson Lopez for taking the time to search for my missing package and making my request a priority especially during Christmas season. Very polite, friendly and understanding. I appreciate the phone calls back keeping me abroad. Great Customer Service!!
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November 2021 by Sue S.
I live in a development of approximately 180 homes. There are days when there is NO delivery and many other days when the only mail I receive is not first class, i.e. pizza place coupons and the like. Some days delivery is before noon and other days not until after 5 pm. This experience is not unique to me. We have community mail boxes so when I don’t get delivery the neighbors don’t get delivery either. I have verified this with several neighbors. Despite having been audited in the last year for delivery issues, I don’t see much improvement, if any.
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September 2021 by R Green
I live near the corner of 23rd and Washington in townMy male postal worker constantly sits on my porch on the phone for a good 20-30 minutes each day. On the days he actually delivers my mail. Stuff is often late. I have the informed delivery to confirm this. Ive spoken to my neighbors and they're all going through the same thing. Its frustrating when you're expecting a check, the usps app says it'll be there. but you dont get that days mail until the next day. and all the man who delivers the mail says is ",Oh, i didn't have time"
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August 2021 by Bethlyn Kerchner
Decided not to just leave my package on the porch like literally every other package they delivered, even though it's not a restricted item or anything requiring a signature, then forced me to go through hoops to get it back. The website tells me I invented the tracking number out of thin air, no one answers the phone, I walked there (a collective hour there and back) in the heat because I don't have a car to find no physical humans were even there to help me, and I still have not gotten my package so I guess I waited a month for it to get sent back to Poland because it couldn't just be left on the porch the first time. Also it was apparently marked as delivered because I got an email telling me it's here.
