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September 2024 by yehuda nathan
Unfortunately I wouldn't recommend this property. Pool closed. Hotel was unprepared for our visit, didn't have enough pillows and blankets for our family, room had lots of things broken, fruit flies in sink drain, rips on furniture, and ihg was not able to reimburse us entirely. Very disappointing.
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August 2024 by Richard Timberwolf
The rooms are nice but the cleaning service is lacking. The trash cans located inside were not emptied regularly. Only one washer and one dryer was working and there did not appear to be any attempt to repair or replace them. The pool was closed. For over $150 per night there are much nicer and cheaper options in the area. Not recommended to stay at this hotel due to care and staffing.
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August 2024 by Elizabeth Hendricks
The service was rude and the rooms were disgusting. The mattress for the pullout was soiled and looked like a health hazard. When asked about it they said nothing they could do but provide a mattress cover. The phone didn’t work the tv didn’t work the office chair was broken the pool was closed and the kitchenette faucet smelled like death. Will never stay here again. Lastly, breakfast was small paper bags of muffins and granola bars and water. Do not stay here
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August 2024 by Marybeth Blum
Lost our business! As small business owners who send contractors out all over the country and need to provide travel accommodations, I could never recommend Staybridge Suites after our experience. My husband pre-booked and prepaid for rooms for a crew going to Philadelphia. On the day of arrival, at 4pm while the crew was mid-flight, my husband got a call from the hotel informing him that the rooms were given away because they overbooked and had no rooms for our crew of contractors upon their arrival that evening. We both spent over and hour on each of our phones trying to resolve the issue only to get transferred from one person to another who could never help. And to make matters worse we were both continually disconnected. We were told (him by the front desk and me by an associate from IHG’s customer service) that there is no guarantee even when pre-booking and pre-paying that the room would be there, but we would be refunded. Thanks for giving us our money back for rooms we didn’t use and we didn’t cancel on! The lodging situation for our contractors when they arrived at Staybridge was ultimately unresolved and we had to scramble to find lodging elsewhere. Thanks for nothing, Staybridge. IHG has lost our business!
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July 2024 by yacine diallo
Good hotel. Nice rooms good location and very nice employees. Breakfast not bad but does not have a lot of choices. No hot water for tea and fruits choices are limited.
Rooms: Very clean rooms
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July 2024 by Jaden Thibideau
I called the day before to ask a few questions, front desk was extremely rude. That should’ve been the red flag for me, was hoping she was just having a bad day.
Despite that I went ahead and booked anyways, after a 7 hour drive for my infant son’s surgery we reached the hotel earlier than we anticipated. I walked in, hoping to at least just check in, let them know we were there and then run to the store. Not only was front desk again, extremely rude asking me “what do you need” not even an hello, how are you. She told my family to leave for another hour and a half that we were not allowed to check in… okay whatever fine. She was extremely rude to every guest that was behind me, and her coworkers.
Whatever, got the room key and went to the King suite… to a lot of stuff ripped up, broken, leaking … whole 9. Along with next door being loud and screaming until 2am.
I brought it up to front desk and the only reply I got was “you’re an elite member, you don’t have to worry about being charged for it” and she went back to her computer. Didn’t even seemed fazed at the fact that their fridge leaked everywhere overnight. Nobody should have to worry about being charged for previous damage, member or not.
So I called the 800 number , they told me a general manager was supposed to be getting ahold of me. That was 2, almost 3 days ago now. Called back twice with no returned call. For how much is being charged for room, there’s no reason why things are not being cleaned properly, fixed properly, and to have a good front desk clerk. This place is disgusting with even worse customer service.
On top of it all, the whole “free appetizers and drinks” was an absolute joke, the social area was gross. Pool was closed which seems like it has been for awhile, and the patio area just had drunks there from 4pm-12am. I’ll post some of the pictures I got , maybe this will get their attention and hopefully I’ll receive a call back.
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July 2024 by Greg Van
First, the staff is nice and helpful. Unfortunately, the property is in need of significant repairs. Our shower tub leaked constantly. There is rust and mold in the bathroom due to this. The chairs for the dining table were torn. Hopefully they can fix the place up for the future.
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June 2024 by Valentina J
If you are considering staying here just DON’T!
1st I was about to fall asleep and a guy was trying to open my door, the reception didn’t even know what my room number was so they gave the key to a new costumer, that was pretty scary.
2nd Breakfast was so plain, burned scrambled eggs, they didn’t have cups for the coffee.
3rd THE POOL IS CLOSED, from what I read in the reviews it’s been closed for a while
4th The common areas aren’t that clean, I stepped in a couple of plastic wraps on the hallway and the elevator stinks.
5th The carpet in the room looks dirty, it feels dirty.
6th The AC was very old, the noise won’t let you sleep at all is very very loud and it doesn’t get the room cold enough.
The only positive thing is that the location is great since it’s close to a mall and a lot of restaurants around.
Safety: They gave by mistake the key to my room to a new guest.
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May 2024 by Katherine Chuhta
We normally live Staybridge, but this was disappointing. The first room sheets were dirty, and the second room smelled of mold and mildew, and the 3rd room had mildew around the shower surround. Overall disappointing.
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April 2024 by Jerry Foster
Need a maintenance person, stat! Holy cow, the number of things broken or out of order started to actually become comical. Half of the exercise machines, the water dispenser, the Coke machine, the apple juice machine, nearly every single wash and dryer, and the pool...
The exercise room had half the machines as shown in the pictures, and like I said half of those were broke. Every single hotel I've ever been in has water and towels in the exercise room, but not here.
On the plus side, the staff is friendly (though a bit overwhelmed - obviously short of staff). And the room was clean and comfortable; we slept well.
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March 2024 by David Kane
Room was clean, toilet kept running so had to turn it off at night. Only staff I saw was at check in. Good location and price.
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March 2024 by Tatiana Wilks
Extremely disappointed with our stay. Before we booked, we had called ahead and asked if they had an indoor pool. I was informed that they did have an indoor pool however, i wasn’t informed that it was out of order! The whole reason we booked this place was because of the pool for my 2 year old’s birthday. He was extremely upset that he didn’t get to go swimming for his birthday. The room was average but the fridge and freezer didn’t work so most of our food/left overs were thrown out and money wasted. The thermostat on the wall to control the AC unit didn’t work. The “snack” pantry in the lobby wasn’t stocked, and the only thing available was doritos. Breakfast was decent. Overall i’m extremely disappointed and feel like i wasted money. If you’re looking for a place to stay, i suggest staying at the Hilton next door. This place was a joke.
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March 2024 by carla west
Dirty, with old and worn-out furniture ...had my room change three times...frount desk staff, minus the wensday night manager, were
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March 2024 by Timothy Smith
Dirty Dump and NO ICE!!! No Closest, Desk was rude! STAY AWAY!!!
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January 2024 by Cathy Fox
Stayed here years ago and it was wonderful. Don't know what happened, but the place seemed deserted, things were broken down and no help from the staff.
