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February 2024 by Adrienne Wunderlich
So tried to return a $24 pair of jeans (with ALL ORIGINAL tags still on) and purchase $120 worth of merchandise. However the STRICT 30 day return window expired 5 days ago. So the manager whose name is Catlin or something like that, would not budge and actually seemed to enjoy the power trip of making no exception and was happy to lose the $120 purchase I was making and a customer. I don’t know what school she went to, but apparently math or basic business wasn’t in the curriculum. Unbelievable. Left shaking my head. Old Navy is a sinking ship with managers like this running the business.
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December 2023 by Blaine Stiger
Cashier did not put correct billing address in for an old navy credit card. The credit card was mailed to a wrong address. This caused problems paying the bill. Had to close the account because of this.
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October 2023 by Jill Verofsky
Good store, well merchandized
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August 2023 by Gail Silcox
No selection. May be due to the end of the season. In and out quickly. Not the same Old Navy.
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July 2023 by Veronica Lawrence
Very disappointed with Old Navy! I was not aware of the change w/ their Return Policy. Went to return 2 items I bought online and was told I couldn't return them bc of new 30 day return policy that I never knew anything about. I shop Old Navy online all the time and have been a loyal customer for more then 20 years. I wasn't even offered a store credit. Now I'm stuck with 2 items I don't want. The strict return policy SUCKS! Go back to the 90 day return policy. BEWARE
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July 2023 by Ryan Byrum
Great place to shop for quick clothing needs. Friendly and courteous customer service, definitely recommend.
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July 2023 by David Haines
Very well made clothing. I have a sweatshirt that's probably 20 years old and it's holding up very well. The employees were kind and didn't hassle me. Prices are fair considering the quality.
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November 2022 by Anuj Gupta
One of the best shop esp. for kids clothes. The price and the quality is ultimate. Also the staff members are very friendly, proactive and always ready to listen you and help.
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October 2022 by Deborah L. Davis
Customer service quick and friendly on returns.
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October 2022 by Donna Molloy
I am not a big fan of the store. It was planned out well and the displays are nice.
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September 2022 by S S
Pretty deceitful advertising signs, saying 50% off in large print, but "buy one get one" small print. In fact it's only 25% off (you need to buy two to get 50% off for the second item). I sounded this out to the store manager but got very irresponsible answer, something like it's the company's advertisement. I said you need to give feedback to the company to avoid deceiving customers by using these misleading signs. Very disappointed experience with the shop. Won't go there anymore.
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July 2022 by Rebecca Kisner
Well, I just found out Old Navy just changed their return policy. All other business’ are becoming more lenient but Old Navy just made it super strict compared to pretty much anywhere else.I shop here 3x/month and no one ever notified me of the change. Went in to return something ($30 worth) and was denied even store credit. I feel as a loyal customer a one time should have been allowed during this change. Nope. Won’t be shopping here anymore. Buyer be aware. Their return policy is now one of the strictest I’m familiar with. No store credit.
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July 2022 by Shay Leonia
The stars are all for Sally who sensed I could use help narrowing down my choices so I would come within budget of all the clothes I found. She even took the colors of items I was debating and mentioned how she's a sweater (I am too) and certain colors show sweat spots. What a gem. Give that woman a raise, she sets the standard on customer service.
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June 2022 by Priya P.
Nice employees but what's the point of saying they're going to hold something for me for a certain amount of days when they can't even find it when I go pick it up?Waste of a trip.
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June 2022 by Kim O'Riordan
Found some items we were looking for. A little pricey.
