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June 2023 by Mary Stranix
We had the best experience at the Jos Banks store in North Wales. Our salesman was Anthony and he was excellent. He took his time with us, went out of his way to locate the suit that we wanted and marked the alterations perfectly. We received the best customer service from him and even though there is another Jos Banks store closer to our home, we will definitely drive the extra distance to the North Wales store and request Anthony again for all future purchases.
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June 2023 by David Wilkins
Jackie was very nice and extremely helpful. I needed a complicated exchange done, where the new item was being mailed to Chicago and she handled it like a pro!!!
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May 2023 by Kyle J
Got my wedding suit here and experienced nothing but professionalism.
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March 2023 by Frank M
Like the clothing. The staff could be more helpful. Only bought two items due to lack of professionalism & courtsey
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January 2023 by Robert Daggett
Top notch service as I was hoping for. I wish I had asked her name to mention here. Not only did the sales lady help me pick colors and match outfits but she also got me the best deals. I came in with a problem and was left ready to go looking sharp. I can't express how grateful I am, I wouldn't go anywhere else. Thank you so much.
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December 2022 by Hal Edelson
Very good experience 2x! Bought a sportcoat then a suit a few weeks later. Got both on sale, great value. The suit needed alterations, tailor and sales staff did a great job.
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December 2022 by Daniel B
Anthony was awesome made it quick and easy, hooked my up with an amazing outfit
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October 2022 by Michael
Words cannot describe how horrible this place is. Save yourself time, frustration and money, go somewhere else.
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September 2022 by Nathan Rudolph
Goodness gracious, me oh my. I had a thoroughly horrible experience with this particular branch of Joseph A. Bank.(Names have been changed to try and preserve some dignity.)On June 8th, my wife and I were there to buy a suit for a wedding we were going to attend.Joe greeted us as we entered. He shared the customary small talk as he showed me various suit options. Once we selected one that looked nice and fit me relatively well, he started marking off places for alteration. I don’t want to belittle the man, but he had unsteady hands, which made me nervous about my suit being tailored correctly. Even more so, however, he didn’t seem meticulous or precise.Sue intervened. She recommended a suit that fit better, and she measured me confidently.Afterwards, my wife and I were struggling to agree on some of the clothing decisions: a tie specifically. At one point, Joe was trying to make recommendations and said to my wife, “We want your opinion on these ties. Well, I want your opinion on these ties.”As we were finalizing the experience, Joe recommended I shave my beard for the wedding. I tried to be polite and say no thank you. He suggested it at least once more. There were a few other subtle comments that were plain unprofessional.At the very end when I was paying for the suit and its alterations, Joe forgot to put alteration costs on the same receipt. We did a second transaction. He sent me home with both copies of the suit purchase receipt and no copy of the alteration receipt.Because of the unpleasant experience, I admit that I avoided going back even after getting a call that the alterations were complete. In August, my wife and I went to pick up my suit. I was greeted by a gentleman named Bob. I described my suit and told him that I had been there quite a while ago. I told him my first and last name. Bob went searching for a long time and came back saying it couldn’t be found.Pam, a tailor, was there. She asked me for information about my suit and ended up finding it. The problem, she explained, was that whoever had written the information on my suit’s tag had written almost illegibly. Bob resumed helping me try on my suit. He was relatively terse and unhelpful the whole time. I was unsure about the pant length. Bob was unhelpful. Pam spoke up and said that it was how I was wearing them. After an adjustment based on her advice, they looked much nicer.I finished the process with Bob who was still unpleasant to work with and finally left with my suit.The suit itself turned out very nicely, which counts for something I suppose, but the overall experience was horrible.
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July 2022 by M Camp
Walked in with my 5 & 3 year old and asked if they had time to measure me for tailoring my suit. They said yes, had me change into the suit, and 40min later I had not been helped. In the mean time the senior employee suggested my children should sit in "the two very nice chairs" they have. She went further to suggest there were belts i could strap them down while laughing falsly and snearing. I am not sure how their customer service isBecause I didn't get that far but as humans very unimpressive. Next time admit you cant help right now and stow your snide comments
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July 2022 by Ed Yeh
Great shopping experience. I needed a new suit for a summer wedding. Jacqui helped us find everything and nailed what we needed. She's certainly knows what she is doing. I would recommend going there.
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June 2022 by Peter Haskell
A knowledgeable and helpful staff. Quality clothing at a fair price.
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May 2022 by Justin Petrozzini
I got the suits for my 10-person wedding party at Jos A Bank and everyone was super helpful. Rebecca was my point person and she was very responsive and helpful throughout the entire process. The staff is very friendly and knowledgeable, and the suits look great! I would definitely recommend this store for any formalwear needs.
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May 2022 by David Zwald
Didn't have many Merino sweaters left.. essentially none....but the salesman found one on sale for 10 bucks! Can't beat that with a stick. I'll be back in the fall.
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May 2022 by Scala Peritus
Went there today for a suit. Anthony there got me all set up. Great service.
