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January 2024 by Bill Allen
Really disappointed with store. They had one checkout open on floor. Staff was very rude worker walked away closing checkout after we waited in line without a word. Never been treated like that before. Very bad experience
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January 2024 by Jack Letterio
Got photographs done with my friends here for the holidays. All of the staff was incredibly friendly and helpful, and the pictures turned out great! Our photographer Jasmine was the best!
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December 2023 by Fred Carter
A sorta depressing trip down memory lane. Building is very empty. Glory days long gone, but the pizza shop in the good Court was great.
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October 2023 by Robinson's On-Site Computer Repair
One of the last places to get plus size and tall clothing. I wear an XLT and tops are very hard to find. They have several brands here including adidas in my size, so they actually have a few things to choose from. Their prices are not that bad either as most things are usually on some type of sale. Sucks that the store is just a shell of what it was when it was in its prime but the big and tall section is still a decent size.
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September 2023 by RICH HERSEY
I walked through but didn't find what I was seeking. It maybe that they don't carry it. Store appears as clean an well stocked.
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September 2023 by Susie Klaumenzer
Love the men's extra tall dept. Great buys. For my husband
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August 2023 by Desiree Taylor
I enjoy shopping this store, especially JCP Beauty. I recently purchased some makeup and other items and Amiyah, the associate was very helpful, patient and kind! I appreciated her attention to detail and great customer service!
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July 2023 by Eugen Ruzickij
I had the weirdest experience yesterday at JC Penneys. I got a belt and a shirt. The cashier looked very disgruntled, didn't greet, didn't pick up the items. I had to pick them up and put them 2 inches closer. When I walked I realized they didn't remove the security chip because I started beeping. Upon returning to the cashier to solve this she got a little bit loud when I explained that I don't want to be labeled a thief for having paid items in my bag. She said security pins never come off, there is no way for her to take them, I would have to do it myself. This is a huge security risk. Not only are employees getting conditioned to normalize beeping costumers at the exit, it also shows how easily you can remove the tags with physical force, it's not even magnetic. Very disappointing experience.
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June 2023 by Jan Creitz
Stopped in briefly with my sister in law as she had something to return. Found the store to be pretty empty regarding merchandise. The lady who helped her was super nice. Her name was Jennifer. Greeted us with a happy face and was very grateful for our business.
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May 2023 by Delores M.
I needed to return a pair of shoes that I ordered online. Thought I would take a ride to the JC Penny located in the Montgomery Mall. I guess most people, like me, don't shop in stores like JC Penny anymore, because the store had just a few people out shopping. Saw a lot of good buys, but tried to stay focused on my return. The return was done seamlessly. There wasn't any return information in the bag when I received the shoes, but the lady at the counter just scanned the bag. All the information was there. My money was returned to my card. Seamless!!! The young lady even gave me a coupon that I could get 25% off any item. So me being me, decided to buy a small summer handbag :( Seamless! It was nice shopping in the store for a change. Would definitely go back if I'm in the neighborhood!!
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April 2023 by Michael Coolen
Store was not bust at all. Perfect to shop if you don't like crowds. Always has some kind of sale. Got a nice pair of Fila's for only $45!! Employees were very nice and helpful. Thank you!!
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April 2023 by Mike Gecht (SanibelMike)
Felt unsafe in the store plus the product displays and inventory is pathetically low. Stay home and buy online. It's safer and you don't waste gas.
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March 2023 by jack brennan
Times a changing. Shocked these stores can stay in business. Parking lot empty, so was the store. My wife got like 65% off a dress for my daughter's wedding
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March 2023 by Mean Gene
Lot's of clearance sale stuff. Probably a good time to go bargain hunting. The whole mall is kind of empty. Weren't many cars in the parking lot. It's sad to see it after it used to be a thriving store.
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January 2023 by Lizzay B
With others reviews putting 5 stars with no pictures and comments surely you can doubt it that will be their workers with their family/ friends (fake reviews).With my reviews I always try to submit with pictures and my review is real experienced.The worst customer experience at JC Penney this evening. Like always… there always have a line to pay, pick up or return.When I entered this building there was customer service so I started standing on the line with others, when i was right on the front line waiting for my next turn, the cashier (I attached her picture) saw me holding the bag from online shopping and I’m sure she knows I’m there for return items. She didn’t bother to say to me that her station is not for return.Apparently she was just enjoying seeing me waste my time waiting there.When my turn is up I walk closer to her and she said “are you returning items? Actually you have to go here (pointing small signage on her station), I can’t help it and I said to her in the front of everyone there “you saw me standing with a bag in my hands can’t even bother to tell me sooner and made me waiting??” Is ridiculous how JC Penney have their worker really unprofessional and not there for helping their customer.And when I went to second floor for return.. of course there was a line and had to spend another 10 minutes. The worst.