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June 2023 by Nicholas Colon
Coco provided an amazing shopping experience! Took care of me throughout the store and helped me find exactly what I needed!
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March 2023 by John Smith
Drove all the way to the store just to find out they "don't do returns past 6:30", complete inconvenience
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July 2022 by Brittany Bell
I recently made two large purchases online since I work multiple jobs and have little time to go to the mall. I had to return some of the stuff unfortunately and when I walked into to return the associate instantly asked why i don’t come in and try things on instead. I apologized and said I was told by Francesca’s team that returning to the store was easiest way to do a return. She was super frustrated I didn’t have one of the two shipping slips and repeatedly explained I needed sku numbers for her to do this easier, but managed to still complete the return. I got chewed out for the duration of the return. I cannot believe that happened especially after Francesca’s themselves told me that was the best way to return. She was having a bad day clearly but this was a little over the top.
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August 2020 by FIFA 15 Boi
I walked into the francesca's of Montgomeryville the other day and was not greeted by the white worker. Was it the color of my skin? The parting of my hair? The clothes I wore? I don't know and I may never know. As I browsed through the store, the worker then came to me with a Snoop Dog Cook Book and said the book would be great for me cause of the color of my skin. That worker's name was Ravi.
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February 2020 by Anonymous A
Hi! I'm an employee at Francesca's (also a minority here, for the record), and I noticed the customer review from another reviewer regarding the employees saying hello. I am sorry that when you came in, none of us greeted you. However, I can assure that whatever the reason was for not greeting you, it was not race. The employees at our store are generally very friendly and open-minded, and we would never judge anyone for the color of their skin. As workers, we oftentimes have multiples duties to do at a day at times, and do not always notice when people walk in. Again, I apologize you were not greeted when you walked in!
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February 2020 by Pope Grant
(Minority here). I’ve been here 5 times and all employees never said hi or greeted me. It’s a super small store, and I’d want to be told “Hello” when I’m the only customer there. Imagine walking into a store 5 different times and watch as they only greet the white patrons.
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October 2015 by Casey Clark
Oh my goodness, I love Francesac's!!!! But the employees at this location at freaking amazing! I have honestly never felt so helped at a mall store!
