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April 2024 by Jiyeon C.
Would give a 0 rating if I could. I don't write reviews at all, but my experience at this particular Firestone was unbelievably ridiculous and I wouldn't want anyone to experience anything similar. I went to this Firestone for my oil change and got it back (was overcharged for the oil change, but did not say anything about it. Also to note there was a "courtesy check" on the car in the receipt). On the way back from church, my car (new Toyota 2021 Corolla) gave me a message saying my oil was low, a message I had never received. I called Firestone and they said some new cars had faulty sensors and if there were no strange sounds or vibrations to keep driving and that they would check it out again. Following their advice, I kept driving, but my car started to stop driving as the oil was low in the middle of the road. Thankfully, I stopped and started the car and got it to the nearest parking lot. I had to get my car towed and I let Firestone check the car, but they told me they have to let it sit through the day (this was the next day after the towing incident) to make sure everything is fine. They said they would take care of me by lending a rental car since I had to get to work the next day, but that as the rental car company was not open on Sundays, I had to wait the next day to get it. Next day (Monday) comes, I call to get the rental car, but they did not have any available until later that afternoon so I had to have my friends drop me off and pick me up from work. During work, I call to get an update on my car and they said they would get a rental car if I wanted to get a second inspection of the car from another company (which I was planning to do) I go to Firestone to pick my car up and lo and behold - no rental cars available. Keep in mind, the entire time that this is happening, my interactions with anyone from Firestone had been nothing, but rude workers who tried to rush me off the phone., even when all I'm doing is asking simple questions and when they were the ones that caused the error in the first place. The only person that kind of helped was what I was guessing the manager named Gavin who was the one giving me the claims that rental cars would be available and that my car would be taken care of and I got a refund and reimbursement for towing. I am never planning to use Firestone again.
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March 2024 by Jason Darnell
Awesome customer service. Gavin, the store’s new manager, took me in at 4:00 on a Sunday (an hour before close) to replace my flat. I needed all new tires anyway, and he was able to help me out. He and his techs got the job done efficiently and quickly. I was out of there with four new tires in less than an hour. Gavin was attentive, knowledgeable, and willing to go the extra mile. Shout out to his techs for putting in a little extra work late on a Sunday! Got me back on the road in no… time… flat. ?
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March 2024 by Caitlin O.
I had to get a tire replaced last minute due to a pot hole. Gavin was a great help and replaced it within the last hour before closing.
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February 2024 by Neveen Amin نيڤين أمين
Called before going to make they do take my oil I just bought. They said yes we can!! Dropped the car at 10:25am was my appointment at 10:30 I asked how long going to take he said an hour. I waited till 1:00 Pm I called he said will take about 20 minutes. I went inside the guy said we can’t take an outside oil …!!! They didn’t even move the car or look at it. Why they didn’t to let me know ahead & wasted 3 hours for nothing. Very disappointed first and last time.
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February 2024 by Vithusha Selva
Went in to get brakes done and replaced parts unnecessarily and spend thousands of dollars only for my car's brakes to be worse than before.
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February 2024 by Adie Joy
I needed a last-minute appointment to refill my coolant (a simple fix, but I know nothing about cars...), & one of the mechanics, Gavin, was super helpful. He checked it out quickly, ruled out any leaks & topped it off. Very friendly staff, great service!
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February 2024 by Julian Seay
Was told it would take an hour to change two tires, that was at 3:30 it is now 5:30 and the “technicians” are having personal conversations at the desk. Unprofessional and very disappointing. 200 bucks to not have it done on time. Will not be returning to this company ever again.
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February 2024 by Winnie Custus
Had an issue with original service. But Billy rectified it immediately ! He was attentive and courteous. Much appreciated !
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January 2024 by Chas R.
I strongly advise that you do not take your car to this Firestone location for any service whatsoever. They are a bunch of thieves - and "Lee S" business owner should be stripped of this franchise. Bridgestone should be embarrassed. Took my car there for PA inspection, which with unscrupulous mechanics is license to rip you off for unnecessary repairs that they can "find" while claiming your car fails without their costly repairs. The classic PA Inspection rip off is brakes/rotors, tires and ball joints. Repairs not easy to confirm as necessary for the average motorist. I've worked on cars for 30 years and frankly a monkey with a wrench can do a brake job. Just as a precaution, I always pull my wheels prior to doing the "PA inspection dance" and saw I had plenty of brake pad and my rotors were to spec and not scored. Tires were in good shape and wheels/ball joints strong. After 2 hours at this Firestone I was informed that my car failed due to brakes and I would need new front pad and rotors. I indicated I had just inspected them a few days earlier and knew that there was plenty of pad wear remaining - and he quickly backtracked indicating that the rotors were "pitted" - and that the pads were actually OK, but "probably should be replaced".........after being caught in a lie. My PA Emissions were exempt as I had driven less than 5000 miles the previous year - no need for a test, and should have only been charged $11 for the window sticker - but I was charged for the test and PA Emission Data report. There was no test performed as I was exempt, but he indicated "we charge for it anyway as a total PA inspection fee". This is illegal, and clearly indicated as separate tests and charged separately as well. $40 for Emissions, $1.95 Emission data report. I will be reporting this facility to PennDot for Inspection Fraud and hopefully with enough complaints they will lose their PA Inspection license. With Firestone in Montgomeryville it's basically a license to steal. Don't go there. You've been warned.
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January 2024 by Jj Rr
Never again
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December 2023 by jeff saba
Have always been greeted when dropping off or waiting for my car and always done in a timely fashion. Would recommend to others.
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December 2023 by I
I wish Billy would keep an eye out for finished vehicles, rather than have me go to the register and flag down a technician to get him to finish up my order and hand me papers to leave. I may just have to go to another location for this work.
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November 2023 by Lauren Ferreira
So I booked an appointment for 1 o’clock today to have only my tires rotated…. something that surely should not take long at all. I waited until nearly 2:30, only to find out they didn’t even start it yet and I did tell them that I would just be waiting there. While I understand delays happen, I was not even updated that they did not even taken my car yet and that there was a delay. I ended up just having to leave because I had other places to be. Unacceptable for just needing a tire rotation and having a scheduled appointment.
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October 2023 by Joeygig
Short staffed.. always seem to have some problem with something. Be careful if you use this place with caradvise and pre paid for everything, they claim they have no proof of the payment.. bring the caradvise receipt. And call the police if they try to extort money from you
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September 2023 by Nancy E
Montgimeryville Mall store - Excellent service and they knew what they were doing. Patched my tire, balanced, and replaced and were friendly. Couldn't ask for more.
