-
April 2024 by Paul F.
Do not buy anything at this business. They are fraudsters. When you buy an item they scan the price tag and then remove it. When you try to return it they refuse to refund your money because it has no price tag but they removed it! It's a complete scam. Avoid them at all costs. My wife bought me Nike hoodie but got the wrong size. We have documentation that it was bought there but there is no price tag so they refuse to refund our money. We even have their bag it came in. Crooks!
-
February 2024 by Bill A.
Bought a pair of 220 shoes for my daughter the counter people lacked basic customer service and seemed like they were high this was at the Montgomery Mall location in North Wales total shit experience
-
January 2024 by Felipe
Late staff, we drove all the way for an hour to be here early but the staff can’t open the store because the other staff is late. ??♂️
-
November 2023 by Jessica Starr
When I came into the store I was not greeted nor asked if I needed any assistance. There were 2 associates, one shorter guy with locs who was working on ticketing product and a taller guy. Once I found a shoe I liked I brought it to the register and asked for my size. ( Because I wasn’t offered any assistance)In which the taller associate immediately went to the back to check. I asked the other associate if he needed the shoe and he told me no and suggested for me to put the product back. Ive never been told to put a product back as a customer. Especially when there is NO foot traffic or another customer in the store. A simple ask would have been great! As I proceed to put the shoe back, a young lady walks in and the shorter guy with locs is now ticketing merchandise on the sales floor. He immediately greets the other customer and asks is she is needing help with finding anything. LikeI stated in the beginning I wasn’t given a simple welcome let alone offered any assistance. At this point the young man comes back and tells the guy my size is unavailable, no offer to order the shoe or see if it is available in another store. Mind you this was my FIRST time in this mall and I actually live 45 minutes away. So traveling to retrieve the shoe wouldn’t have been an issue. At this point I asked for a size 5 for 2 pairs of Adidas in big kids. I purchased the pair that had the size available. The taller guy checked me out, and his customer service was good. All in all I’ll shop elsewhere going forward. Customer engagement really makes a difference.
-
April 2023 by Bob M.
Great company, not so great customer service. Lots of miscommunication with the entire process.
-
April 2023 by Mark K.
Great company, not so great customer service. Lots of miscommunication with the entire process.
-
February 2023 by Donald Daniels
really doesn't pick up the phone or bother to check if they have the items you are requesting. That was a fairly quick no, I have to admit!
-
July 2022 by Franci Kaempf
Really don't answer phone nor do they take the time to see if the Really have as product that you are asking about. I had to say that was a really quick no!
-
December 2021 by Marsha Henworth
Very very very bad service and employees. Whoever is hiring these workers also needs to be inspected. They will always have an attitude and never willing to help you out. I would avoid instore at all costs.
-
April 2021 by Emilio Torres
All the employees the work here are really bad, I think is better close the store and you can order everything online.
-
April 2021 by Theresa Smith
Excellent service
-
April 2021 by Christos Merianos
Very bad customer service
-
February 2021 by Taylor Wilson
Very bad customer service. Was not greeted or asked if needed help once we needed help both employees were sitting down and both didn’t seem interested in doing their job. Will not be going back!
-
January 2021 by Yo
All the employees the work here are really bad, I think is better close the store and you can order everything online.
-
October 2020 by Tommy Nguyen
Place look very good but they don’t have any customers service poor staff