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December 2023 by Matthew Gualtieri
Certain members of the staff were rude, inattentive and unprofessional. Cheap clear plastic case for my glasses, no cleaner, rushed fiitting no help when picking frames. I will not be recommending America's Best to any one.
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November 2023 by Melanie Morocho
Donna the service writer there is awesome. She is who I would truly recommend. She’s fantastic! She helps you so much and willing to stay past her time to help. Thank you so much Donna!
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November 2023 by Jennifer Gittleman
They canceled my appointment minutes before me arriving for my appointment!Told me verbally my appointment was for 1 pm. Apparently they scheduled it for 12:50 pm. Canceled my appointment at 12:52 pm by texting me (I was in the car, close to the office). I called to tell them I’m less than 5 minutes away- she DID. NOT. CARE. I complained at least call me before canceling! She claimed the receptionist did- which is a lie! Upsetting that I would be refused to be seen when I’m minutes away. Worse that they clearly couldn’t care less when I spoke to them and explained my situation. I won’t be back.Fix your policy- most places will see you if you show up even 5 minutes late (for the record I would have arrived before 1 pm). And if you’re going to have that kind of ultra strict policy, at the very least notify patients when scheduling. And try telling patients the accurate appointment time. This is made worse even that they lied to claim they called me before canceling.
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November 2023 by Stacey S
Great service! The optometrist was so helpful , knowledgeable, and kind. The staff was so pleasant, and there was no pressure to purchase. Everything was explained in detail. So happy with my experience.
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August 2023 by Lianna Long
I have been coming to this location for years, and it is always a great experience! I showed up late to my appointment, but I still got in and out in no time! All employees are so kind and caring, Leah helped me out with my prescription and remained patient when I was confused!! Definitely recommend visiting for eye care!
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July 2023 by Melissa Dittmar
North Wales location is excellent. My daughter and I both got glasses and contacts. Everything was quick and easy and they accept insurance! Jasmine, Sarah and Bianca were so professional and down to earth. They listened to our needs and delivered. Overall great experience and would highly recommend!!
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July 2023 by Kc Shah
Uncooperative and incompetent front desk at this location. It took me multiple phone calls to make an appointment. I had to bring my insurance copmany on conferance call so they can find me! Even after all this work, on my appointment day, due to car issue, I was running late. I called and explained that I will be late by 15 minuts and she refused to keep my appointment. She didn't care about hardship other people go through to keep an appointment. When we are at the appointment, they keep us waiting for 30+ minutes and it is OK. I talked to my grandkids who go to this location and they told me that multiple times they had to wait 30+ minutes when they had an appointment. I am going to find other doctor and give my business to people who care about patient.
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July 2023 by Trisha Williams
I haven’t been to an eye appointment in quite some time so I was a little nervous. The staff at the Montgomerville location was great from the second I walked in the door. I was greeted with a big smile and a Good Morning. My visit with the doctor was quick and professional. I spent entirely too long trying on frames with the very patient Donna. Donna spent the time to help me narrow down my choices as well as opinions from the rest of the staff. She helped me stay in my budget and get exactly what I needed and some of what I wanted! Everyone was so friendly and smiling and laughing. Great experience!!!!
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July 2023 by Bry Sanders
Donna, my Sales Associate, went ABOVE AND BEYOND for me! She broke EVERYTHING down and was VERY THOROUGH. She is the epitome of EXCEPTIONAL customer service! I am so glad to have met her. Donna, you are awesome! The doctor was fine. She’s just more introverted, but knowledgeable.
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June 2023 by Jewelia Lee
I’d give it a five star IF we had the district (?) manager back, Laura, and if everyone else was more like Laura and Donna. Laura def knew what she was doing. Last year, she adjusted my frames to exactly what I needed. There was a lady last year who tried, and INSISTED that I was wrong about how the glasses felt in MY face. But, Laura was like… “no, it’s slanting right there” and fixed it. She just saw it on the table and on my face and knew what needed to be done. I was afraid for others to help until Donna came in. She was another who knew EXACTLY what I needed. She also has a daughter who has similar face shape/struggles that I did. One year later, she remembers me. The lady before her tried to fix this NEW frames on me. And she made it like the worst possible fit. Donna the next day saw it and already knew what was wrong and looked baffled at how the lady “fixed” my frames. She did it quite well and offered me to come back again if it slides down. Well, as she suspected it did slide down. She knew it…. And search for a silicon nose piece, and it did the trick. Good for Laura who made it to the “too” but I miss her. And , Donna needs more recognition or raise! These two def knows what they are doing!!!!!!!!! Others… hmmm. I’m not too confident.
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June 2023 by Eliot L
Came in today for a adjustment on my eyeglasses. The minute I came in I was greeted and asked how they could help me.I was to step over and that one of the associates would be helping me.The young lady who helped me was eager to help. Within minutes my glasses were repaired. I have been at this shop before including purchases and repairs. The service here is wonderful. If you need eyeglasses, you must go to America’s Best at North Wales...
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June 2023 by Thomas A. McGinniss
If you're not using them, you should! Had a problem with my lenses and the owner took care of it personally. Everyone is so kind and helpful...really. I'm not one for reviews but had to tell everyone .
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June 2023 by Francesca Norton
Markeita and Donna at the North Wales location were wonderful!! My initial choice was out of my budget so I was going to leave but they helped me find something I LOVE in my budget. Excellent customer service. They spent over 20 min helping me. I won't go anywhere else!
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June 2023 by linda benischeck
Donna and all the staff were great! So many decisions to make to decide what looked best. They were patient and kind and helped me narrow down my choices. I highly recommend this place with their impeccable service.
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June 2023 by Faran Roberts
Donna is the best! Super motivated and the most helpful sales associate. She truly cares for her customers! Will always come to see her for my vision needs. (NORTH WALES location)
