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August 2024 by Gabriella Rosswog
Me and my sisters have been thrifting at the Goodwill for years, and yesterday, I was trying to donate. The employee came in there, screaming, yelling get out of there get out of there and continued to watch me and my sister the whole time we were shopping and then left where we walked to our car. He was being a creep; I was just trying to donate to the less fortunate . I can definitely agree with other comments and say this place has gone downhill the people there are so rude anymore. I work in customer service and I would never be that rude to a customer. I would just ask them, what they were doing in the room and they said donating I would leave them alone not follow them around the whole building. 0 stars!!!
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July 2024 by Iris ramos
The new cashier, crystal, accused a young kid of stealing. I said nothing, because I hadn't been watching him. A few minutes later, I made a purchase. As I exited, she shouted, what about those things on the bottom. I lhk, I just paid you, it's the first thing I purchased, and showed her the receipt . She then points at a tray, saying what about that. I said, I paid for that also. She says ok, that's fine, and I left. No fight, just a misunderstanding on her part. Next thing I know while packing the paid for items , an employee, followed by the store manager, were asking me to show the items had been paid for, especially the furniture. They apologized, all was well. After 12 years of shopping and donating, this was a very bad experience. Goodwill is great, crystal, not so much . She thinks everyone is there to steal apparently . A no star experience.
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July 2024 by Sorry not sorry
I used to love this place but certain management has ruined this place, it’s sad really. It used to be 1/2 hour between bin changes now it’s 2-3 hours minimum. All of the good employees have been fired or quit because of the “one who runs the whole building” as they twirl their finger on the air. I just find it very sad that they would allow it to get to this point. I’m sure they will be closed soon as sales cannot be good. Someone at the corporate level should really step in. The employees are given a list of brands of items to pull so they take anything worthwhile out of the bins but leave literal excrement. The one who runs the whole place has her “favorites” as far as customers who can do no wrong. Be careful what you say or do as the righteous one Queen of goodwill will off you from the place faster than they change bins. Good luck wear gloves to dig through the garbage that is left over from the greed filled management as you wait in a non air conditioned building for hours. DON’T FORGET THEY GET THE ITEMS FOR FREE TO HELP THE LESS FORTUNATE ?
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July 2024 by Jim Miller
Ive been coming to this location now for the past few years with my elderly mother who likes to join me occasionally for an adventurous afternoon out... However the last few visits.. The place has turned into an unsupervised daycare center / there are multiple kids ages.
ranging from 5-12 years old running around, swinging , throwing items/merchandise.. My mother was almost knocked off her feet by one of these kids...After she confronted the child , the father with (little Man syndrome) decided to start yelling & putting blame on my mother as if it was her fault!! Now my mother is afraid togo back to one of her favorite places!! Im not sure if the dad works there or not.. I think he came out of the backroom.. But it seems the management is allowing them to set up multiple carts / a designated play area all day long. This is not a place for children.. Especially unsupervised ....Update came back to the outlet a few times and everything seemed fine. Ask my mother to come back and she did..on 6/25. We got there about 9:30 and the daycare center was in full recess. 20 kids playing soccer with the dad other kids throwing superballs against the walls as hard as they can hitting people running around...i ask a few of the regulars that I've seen there before what is goin on here !! They all laughed and said welcome to the kiesha daycare center ...sign up bring a kid and let them do what they want...no adult supervision goin on up in here. I was just floored. You meen they are doin a day care in a business that is meant for shopping. Doesn't seem safe for kids or shoprs ...i guess if employers dont pay a good wage ...people got to make other income any way they can
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July 2024 by Julianna Mcginnis
The best goodwill outlet I’ve shopped at. The workers are always nice. The line up before bin change is a safe alternative compared to other goodwill outlets. Wear gloves. They seem to sort the bins better. Less hazardous items in the bins.
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June 2024 by Amanda Iorio
I really really want to love this place. It’s just so dirty and kind of gives me the heebie-jeebies digging in the bins is not very clean because people just throw stuff everywhere but I guess you get it for a dirt cheap price which is good, if you can ignore the rest. Not gonna lie I’ve always walked away with some really cool things from this place.
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April 2024 by alpha2turbo
Purchased something on the website that somehow got misplaced. Shawn(Sean?) went way above and beyond to find it and get it shipped out. Outstanding customer service.
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February 2024 by Jesse Velazquez
Has gone downhill over the past 6 months. Prepare to wait for hours to get 1 lane change of inventory. Huge shame, this place used to be great.
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February 2024 by Heather G
Great finds as usual AND service was great
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December 2023 by Alexis Bass
this place was absolutely disgusting. i’ve never walked into a goodwill and it looked like this? it said outlet store… it was literal bins of garbage they 100% took straight from the donation bins with 0% sorting out and dumbed it in the bins. I mean literal empty boxes, misc pieces of items, random trash. If you like to dumpster dive this is for you. i’d bring gloves, we didn’t even touch anything. I wouldn’t doubt it if there was mice and feces in the those bins. I took my family thinking it was nice, NEVER AGAIN. we so should’ve took pictures but we just wanted out of there.
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December 2023 by Whitney Colosimo
Nothing is organized. You have to rummage through random bins. I was very overstimulated by the lack of organization and the customer service was lacking. I will not be going back.
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October 2023 by Kim M.
The first time I went to the store Art, the worker realized that I wasn't familiar shopping there. He took the time to explain to me how to shop in the furniture section. He was very careful with my items that I purchased and made sure that I understood the process to buy my items at the register. He is a very hard working man that takes he job very serious and is very professional and thoughtful.
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October 2023 by Sandy
I picked something up I had to plug in to see if it worked you have to walk to the other side of the store for a plugsame rude people there everyday won't move it like a B Horror movie { they Need to get a real Job }
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October 2023 by Tiffany Jackson
Always great finds for home decor.
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September 2023 by ciro rolandi
I went at Penn hills at goodwill and they are so organized and I can found what I wantIn north Versailles you can’t found anythingEverything is togetherThey should organized betterDivided the item betterShirt with shirt no they mix with ladyI was looking for golf item and i didn’t found anything because everything was inside like a trashI want buy a golf bag but I didn’t foundNorth Versailles and Penn hill they don’t haveWhy on the website they shall a lot stuff but at the store they don’t have
