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“Aaron & Paige were INCREDIBLE in helping my 85 year old mom with her new phone . Absolutely most patient & BEST possible customer service I could ask for! Thank you!”
10AM - 7PM
4031 William Penn Hwy, Monroeville
Mobile Phones
“Went in with mom for her phone screen being cracked , I thought we were going to need a replacement but these people have completely repaired the obliterated screen which glass damn near went inside the phone , I couldn’t imagine a better repair great job to the woman who works there usually on weekdays .”
“It was the most seamless process. Both Matt’s were very helpful and patient with me. They could not have been nicer and I will recommend this location . They were so efficient. It is really the best Verizon store I have been to.”
“The representative James, was very kind, understanding, quick to help, a good listener, he was very caring and handled my situation with care. I wish all transactions could be with a person just like James. We definitely need more of him in the world. Thank you James you were awesome!”
“Richard, at this store was able to untie the Gordian software knot. i had done a great job of getting our 2 family phones on the same phone number. Sometimes you tube isn't such a good idea. Richard was the right man at the right time. Phones are working again. Thanks for your expert help.”
“Robi is the sweetest soul ever! He is very willing and able to take time and effort to help with ANY situation, please go see him !!!! He has helped my do what I thought was impossible.. and got me up and running in a very short time. You will not be disappointed with cricket and Mr. Robin”
“Bryce and Nick went above and beyond in helping me turn in my trade phones. Their customer service was great! Also signed up for internet and Direct TV. Highly recommend going into the AT&T store Rte 30 North Huntington for help and info!”
“North Versailles ATT store was terrific. Greeted immediately, associate knowledgeable and friendly. Upgraded phone, given many options, and saved money. Would recommend, and will definitely return in the future. Five stars⭐️⭐️⭐️⭐️⭐️”
“Cherry was awesome he assisted my dad while he was on the road in getting my uncle
A new phone . All I had to
Do was come in and pay . The customer service was great and he was extremely friendly !”
“This is the best At&t I have ever been to. They are always friendly and always figure out my problem. I recommend this store to anyone looking for an at&t.”
10AM - 7PM
3839 William Penn Hwy, Monroeville
Mobile Phones
“Had great customer service and support from Katelyn I bought 2 phones paid bill and got showed how to use and helped me set up my new phones Great employees and service will be back ! Thank you”
“Boost Mobile Sam help me out completely it fixed my phone he was polite he was right to the point I had nothing bad to say about all good things about Sam he came in and I came in you waited on me you greeted me you fixed my phone you looked out for me and it overall he was a nice person”
“I went in here to upgrade my phone last week and Teddy was exceptional! He made sure everything was working properly before allowing me to leave!! I will never go to another T-Mobile store!!”
“Would like to give a thanks to the young man in Penn Hills store Otis, for he certainly went above Customer service for my Grandson and I. Wonderful young man Thank you”
“The gentleman who set up my phone was fabulous. I made the mistake of transferring to Comcast for a few months and was very unsatisfied with my service and I'm happy to be back at cricket!”
“I would like to thank Destiny at the at the north Versailles branch she was very patient and understanding about my problem she fixed my phone with no problem. Thank you Destiny everyone go to north Versailles see Destiny.”
11AM - 8:30PM
3621 William Penn Hwy, Monroeville
Mobile Phones
“manager was rude and theu don't honor the price of items other stores have it at. I git a ice mane that was supposed to be 89.98 and the store was was charging 94.99. all the other stores had it for 89.99 also.”
“TL;DR - If you’re thinking about moving to T-Mobile, consider visiting the T-Mobile store in Irwin, PA. Kaitlin is awesome, as is the whole team there! They will work out the best options they can for you and they will make sure that you walk away with the best deal and truly satisfied with your new T-Mobile service! I can’t recommend them enough!!!Until recently, I had been an AT&T customer for my personal cellular services account since the release of the iPhone 4. Through work this past year, I had the opportunity to test T-Mobile’s service with both Apple and Android-based devices. I found that T-Mobile was regularly outperforming the other services. Seeing this, and armed with a corporate discount, I decided to make the move to T-Mobile.In my family, I have seven smartphones and one smartwatch on my personal cellular plan. I was not necessarily looking forward to the time it would take to work through the process of moving all of those lines, but I had some time off near the end of December and decided to go for it. I had been given a local store contact to work with through our T-Mobile corporate account manager, so I made an appointment with Kaitlin and headed into the T-Mobile store in Irwin, PA.Kaitlin was ready for me when I arrived, although she might not have been quite prepared for the patience she would need to deal with me and my complex port-in needs, haha. Regardless, she was incredible! She spent almost two hours with me, first walking through a variety of options as we searched for the best “bang for my buck” plan, and then kicking off phase 1 of that plan.Kaitlin turned over every rock to get port-in promotions for five of my lines, as well as for my smartwatch, trade-in promotions for two of my lines with full payoff and new devices, and new devices for two of my port-in lines with a significant monthly credit. At the end of the process, I would get 3 months of my bill covered with credits, my highest balance AT&T devices paid off, 4 new phones for about $35/mo total, and a lower bill overall than what I had with AT&T! Kaitlin showed a tremendous commitment to customer satisfaction, even when it involved sometimes-lengthy discussions with the T-Mobile corporate center to complete a transaction.Kaitlin and her team created the new billing account, established temporary lines for all of my port-ins, suspended the lines that couldn’t yet be activated, transferred my main line, began setting up all of the promotions, documented everything for me, and provided me with next steps to continue the transition from AT&T. Because I had multiple lines still with device balances, I had to pay off those balances and complete the unlock requests for those devices. This took a few days, after which I had to leave for business travel, but Kaitlin assured me that she would continue to work with my family members while I was gone.Over the next two weeks, my family made two visits to the T-Mobile store, and Kaitlin’s team worked through all of the other details, ordered, received, and setup the new devices, completed the port-ins, and got everyone up and running on the new service. She even made sure that my son had his device ready before he went back to college after winter break. After that, she continued to follow up to make sure I received all of my promotions.I would not have been able to complete this very successful move to T-Mobile without Kaitlin’s efforts to make it all happen. She truly is excellent at her job and I would recommend her and the Irwin store to anyone who asks! They checked every box on my list of things I wanted to accomplish by moving to T-Mobile. Five out of five!”
“Honestly, the right name for sure a kind person. Thank you for being friendly and kind and found someone ch a splendid job . I thank Otis from Penn Hills for you . God Bless !!”
10AM - 8PM
9725 Lincoln Hwy, US-30, Irwin
Mobile Phones
“I bought some accessories and the kid really helped me. He did a great job putting a screen protector on my phone, it was perfect. The other fella Tom I believe that is name had helped me many times in the past as well.”
“This is a great Cricket store. I have been here many times and I very much enjoy the selection of phones as well as great deals that they have. The thing I enjoy the most about this store is the great customer service and their willingness to go out of the way for their customers. Stop by if you get the chance and check them out. ;)”
“Ken did an AMAZING job with me and my husband today we were trying to switch from a different carrier and they were giving us some problems and he was very kind and patient!! Very very good customer service!!”
“Nice clean and well organized store. Helpful and friendly staff. Quick, easy, and convenient online shopping and pickup. Visit often. Rarely disappointed. Be back soon.”
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“Troy was super helpful and I had a great experience. Highly recommend this store over the “corporate” Verizon store also in Monroeville. He was very friendly and made getting my upgrade a seamless process”