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September 2024 by Adam Cooper
Cochran was the only dealer that would talk real numbers with me over the phone. Transparency and honesty was excellent. Sales and finance team were top notch. Enjoyed my experience.
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September 2024 by Traveler20091
The Service Advisor (Doug Armbrust) was both efficient and professional, as always. The Tech (Kevin Doyle) was thorough, and clear in his video communication.
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September 2024 by Matt DeMark
I have never seen a business be more greedy than Cochran Toyota. They seem to be completely unwilling to help their customers out with even basic information. I have 7k miles on my trucks OEM tires and I was told I need new ones. When I asked about warranty on them I was told by their service advisor that Toyota doesn’t manufacture tires. I also want to be clear that I never asked for free tires maybe a prorated price. So I called Falken myself and they were willing to do a good faith warranty replacement. I called the service manager to tell him that Falken would warranty the tires but he just wanted to tell me that they wouldn’t and only wanted to interrupt me with answers that were wrong. Also their prices are out of this world. 75 bucks for an emissions test is crazy. I will be going to export tire to get my tires they are more customer friendly and their prices are reasonable. Cochran wants to charge me about way more for the same tires from Export tire. I will never return to this Toyota and I think #1 Cochran and Toyota of America should look into how this dealership is treating their customers. I also wish I could give 0 stars because they don’t even deserve the 1 star.
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September 2024 by Sandy E. Simon
Great service and extremely thorough. Courtesy van provided by JP (nice gentleman) and made the process really smooth and easy. Wouldn't take my vehicle anywhere else. Thanks again...see ya next year!
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September 2024 by Corey Riddell
Everything was fine. Was told prior how long it was going to take.
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September 2024 by Deanna Auxer
I had a great experience with Cochran!! I had a flat tire that had to be replaced and they sent Doug to get a tire for me. It was the weekend of the Backyard Brawl and Pirate game!! He braved the traffic and got the tire!! Thank you for your great service!!!!
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September 2024 by Steven Brown
This was one of the worst service experiences I’ve dealt with yet. They’ve jerked me around through the whole process and I’ll never do business with Cochran service again. They’re just trying to pad their bottom line with unnecessary maintenance tasks.
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September 2024 by william mitchell
Doug was great handling of the car was the best he should get a raise on the service he does
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September 2024 by Bernadette Fischer
I bought my car at Massie and continue to bring my car for the free inspection, but I think charging me $120 in labor costs to change 4 lightbulbs that took 20-30 minutes is too expensive. I wish I had known before I took my car because I would have changed them myself.
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September 2024 by Ken Waddell
First time in service everything great from start to finish
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September 2024 by Janice Gladden
Knowledgeable staff. Addresses concerns. Worked with me on scheduling.
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September 2024 by Ryer Wilkes
Did not put the center column back correctly. Also tried to charge 350 dollars to just recharge my AC. Also traction control no longer works so much for a free service from a recall
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September 2024 by Rutul Shah
Great people to do business. Fair on Trade. Great customer service. I am in the business for 11 years. I expected customer service they nailed it.
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September 2024 by Kelly “Kell” Miller
If I could give 0 stars I would do so
Toyota as a whole is horrible
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September 2024 by Connie Schutrick
Very happy with the effort provided by the tech. He even oiled the squeaky door hinge! Good job.
