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December 2023 by Jeff Messantonio
this was one of the best experiences I have ever had at any store. Heather probably spent an hour with my ten year old son to help get everything he needed for the leopard gecko he will hopefully be getting soon. she literally built his reptile tank rom top to bottom with every single piece his gecko will need. we are first time buyers so this was helpful beyond words for us, thank you for the time and info you gave us. peyton can not wait to see his gecko!!
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November 2023 by Eric Harker
Stopping after a reptile expo, has some cool fish.Very friendly ppl, great atmosphere. Very very clean place.Needs more reptiles tho ?
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November 2023 by Jane Harker
Nice place to get pet supplies. The facility was EXTREMELY clean inside!! That was the first thing I noticed when walking in. And there was absolutely no "pet" smell like most pet stores. We saw a few puppies and lots of fish. Not very many reptiles. Seems like a great place for locals. Lots of parking.
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October 2023 by Alex Asplundh
It’s a lovely store with knowledge people running it. The animals are well cared for. Their products are a great quality as well
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September 2023 by jhrynko “The roaming trucker”
It's overly priced for non AKC pups. Staff try to convince you by using big words to make you think you're getting a good deal. Too many red flags pop for this place, which by research screams puppy mill front.
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August 2023 by Lynnette Carter
A bought a parakeet... the only parakeet in the store. His regular food was not in stock, so I was sold an alternative blend that he wouldn't eat. I purchased a cage there and later discovered it was not competitively priced (I know I should have researched).The bird experienced discomfort from a leg band I was not even aware he had. An Avian Veterinarian needs to remove it. I then purchased a 2nd parakeet from a competitor and had a totally different experience.
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August 2023 by Kristen Scheier
Haven't been to this place in years. Used to love to come and check out the puppies and the merchandise. They seemed to have downsized quite a bit and the puppies are roped off so you can't really see them.
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August 2023 by Lauren Elberson Delgado
I called about 3 weeks ago to ask questions about kittens. A girl answered the phone, and I asked if it was true that they sold kittens. She laughed and with said "Yeah" with a scoff "when we HAVE them." -- Like, okay. Click. Adopted two rescues elsewhere instead. We live down the street and have always wanted to pop in to check it out. However, I won't be doing THAT.
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July 2023 by Jenna Schubert
We adopted a golden from here and were so impressed with the customer service and care these pups receive before finding their forever home. We went in to meet him, but weren’t able to immediately take him home so we had asked if they’d hold him for a few days, thinking they’d charge us a boarding fee, but they were more than happy to hold him for no additional charge! They also offered us a military discount which we really appreciated. Before we left, there was a lot of thing they went over with us, one of those things being the 10 and 30 day warranty. The 10 day warranty was a full reimbursement of any vet work that needed to be done. Sure enough, I called after our initial vet visit and there was a check in the mail 2 days later with our reimbursement. Our puppy’s disposition is just the best and we are very satisfied with our purchase! Highly recommend if you’re looking for a specific breed.
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May 2023 by Jessica Smith
We frequent Tom's for our reptile pet needs, primarily frozen mice and bedding. The quality of the mice has been excellent and Tom's keeps our information on file for quick lookup.The staff always friendly, greet us on entering, and are quick to help and provide advice. Several of the staff have similar pets and have been able to guide us to appropriate products.While it's not a large store, Tom's has a fairly robust selection of products and pricing is in line with other non-big box pet stores.Even though we primarily shop here for reptile supplies, we always have to grab a couple of cute decorated cookies for the dogs.
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May 2023 by T.M. Newtrishous
Local family business operated by honest people who truly love and care for the wellbeing of animals. Courteous & knowledgeable staff offering a variety of pet food & supplies.
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May 2023 by Jess
The puppy I bought from this pet store was diagnosed with chronic kidney disease at only two years of age. I was oblivious to the fact that pet stores support puppy mills at the time - All I can do now is leave this review and spread awareness about my experience. Please reconsider doing business here.
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April 2023 by T J
We went in to see puppies recently after losing our dog to cancer. We saw one of the super cute golden puppies and played in the room with it while asking questions to the staff about the puppy and its origin. At first everything sounded legit, they assured us that they weren't from puppy mills as we made it clear we did not want to support puppy mills. They said the particular dog we were looking at came from a breeder in Ohio and was purebred and ACA registered, and they have the names of the parents and everything is totally legit and even comment about the puppy being $2500 because it was from good bloodlines.We were really interested in the puppy providing everything was on the up and up. We were really sad over losing our dog and eager to have a puppy in our house again so my husband called his father who isn't local but is a veterinarian and he told us what red flags to look for. Upon speaking further with Toms they hit ALL of the red flags for a puppy mill. The dogs are not AKC registered they are ACA which is not an indication of quality, and there is no vetting of breeders who submit registration paperwork. They regularly use ACA for puppy mill dogs. They also said the dogs are USDA which is also mostly meaningless to a consumer when it comes to a puppy. They throw out these terms because they sound official to most customers who don't know any better.We asked the names of the parents and the names they gave us were super vague "Hillside Brian and Hillside Lori" and not searchable anywhere, they said the breeder was in Ohio (another red flag) and they wouldn't give us a breeder name to search or even a business name. There are several breeders named hillside through PA and Ohio and the reputable one we found online was not where these puppies were from. Toms also said that the ACA paperwork with the info will come a few weeks AFTER we buy the puppy.ALL HUGE RED FLAGS! The puppies were Golden Retrievers and they didn't have OFA Hip checks either. PLEASE DO YOUR RESEARCH BEFORE GETTING A PUPPY!! DO NOT SUPPORT PUPPY MILLS $2500 is super steep for even an AKC Purebreed puppy. Please make sure the puppy you buy is AKC and not ACA. AKC has checks and is strict with the puppies they will register.I feel really sad that all these pups parents and siblings probably endure hell where they came from but the only way to stop this industry is stop spending money at places who support these mills!! PLEASE DO NOT SUPPORT TOMS PET OUTLET!!
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March 2023 by araceli zavaleta
If you really care about animals don’t support this business. Sickening how people make money off of breeding animals. Stop breeding when millions are getting euthanized and just get surrendered. Unbelievable.
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February 2023 by Jen J
This is a puppy mill. It’s so sad for these dogs to suffer.