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March 2024 by Marion M.
The basket that was delivered looked nothing like the one pictured on the web site. very disappointed. The one delivered didn't look as good as the one pictured.
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March 2024 by Jackie L.
Go to a different florist! The flowers were beautiful but Penny's made SIX undeniable and embarrassing mistakes; 1. Wrong balloon color in spite of a phone call stressing its importance at the time of order 2. Wishing a recovering patient "Happy Birthday!" (while looking at a balloon on the arrangement that read "Feel Better Soon") 3. Misspelling the recipients name 4. Delivering much later than was promised 5. Following up on my complaint without having the facts even remotely correct, although previously explained 6. Offering to send more flowers to the same recipient as a way to make up for mistakes 1.-5.
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February 2024 by Gregory Long
As usual, your Valentine Day’s flowers were absolutely gorgeous and beautiful !Thank you.
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February 2024 by Rosemary Zeltner
I had a problem with an arrangement sent to me for Valentine’s Day. When they came their freshness I questioned and the water in vase was green ! By the next morning it was not exactly a beautiful bouquet of flowers. They were wilted and roses were not fresh. I called them and they immediately gave a sincere apology and were so very nice. Within an hr a fresh bouquet were delivered. I definitely will order from them and recommend you to others ! Thank you !
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February 2024 by M Potok
Amazingly beautiful flowers, delivered in the middle of the storm on time. Thank you!!!
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December 2023 by Sandy J.
Penn's has done 3 orders for me and the flowers have all been beautiful! I was especially impressed with the order they did for me today. I asked them to use too best judgement for a Christmas arrangement Christmas Eve morning - they did a beautiful mix and had it delivered within 3 hours!
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December 2023 by Holly P.
they did do no such thing I was asked why I kept calling and was told they were from lily and told the person I know no one name lily i called back after she left a message and all I was told it was from Ricky and Frida thst is all I know your people are rude i even offered to have the card emailed to me to save you a trip she said it was too beautiful and I wanted it I still have no idea what the card said I am not unreaon but your people pushed me I work customer servicce and always try to give customer service people every grace the whole experience was a catastrophe your flower shop ruined a very thoughtful experience !!!
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December 2023 by Paul Weininger
After years of purchasing floral arrangements for wife, daughters, friends and colleagues, I have never had a complaint by any of them regarding the beauty of the flowers and the timeliness of the deliveries.I highly recommend Plaza Florist for any special needs or just to say, "thinking of you".Paul W @ Shannondell
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November 2023 by Mike Sperando
I’ve never been to Penny’s before. I called on very short notice to see if they could accommodate a dozen roses. I spoke to Andrew, and with his assistance, I was in and out of the store within five minutes. Excellent service, incredible store and I will definitely be back again. Thank you again for all your help.
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November 2023 by Marcus Borden
They did an amazing job!! I had a funeral for one of my closest cousins and I sent Penny's a picture of a Larry Bird 33 jersey.. I was a little skeptical that they could pull it off .. He was my cousins favorite player.. When we all saw that arrangement we were al flabbergasted.. OMG they did it.. it was the hit of the funeral but I didn't do it for them I did it for my cousin.. Funny thing I hated Larry Bird too.. lol
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November 2023 by Y Z
The flowers were beautiful and so appreciated by my friend in rehab. Her daughter didn’t find the chocolates in the box (she may not have seen them?) so when I learned the chocolates had not been delivered with the flowers, they offered to deliver them the next day! Wow, that is good Customer Service! I have been using this flower serviceFor a few years and the flowers have always been beautiful. Highly recommend!
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September 2023 by Jill M
This is the first time I've ordered from Penny's by Plaza Flowers but it definitely won't be the last! Special thank you to Barry and Andrew who were both a pleasure to deal with. The centerpiece I ordered was GORGEOUS! Delivery was timely and the ordering process was so easy and efficient. Thank you!!!
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September 2023 by Susan Durant
I am not local to Penny's but came up in a Google search. Customer service was absolutely seamless and the flowers, balloon, and chocolates that were delivered to my friend were beautiful. She was so happy and loved the colors! Thank you all again for such a great experience.
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September 2023 by Kathy Love
Outstanding!! I ordered over the phone and the gentleman was extremely nice and accommodated my requests while suggesting the most beautiful flowers for my daughters 40th Birthday! My daughter shared that these were the most exquisite flowers she has ever received!! Thank you Penny's Flowers for going ABOVE and BEYOND in customer service and quality!! Thank you!!
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September 2023 by Anne K.
Designed and delivered my Daughters wedding day flowers - they were beautiful and looked amazing on the pews of our church! I've always liked Plaza Flowers, but now I am completely sold!
