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February 2024 by Happy Girl
I had service done on my car about a week ago and I was afraid it needed a lot of work. I was actually thinking about buying a new car as my car is 10+ years old. The guys were so nice and they reassured me that I wouldnt need to put a lot into my car right now and it was worth holding on to it and making minor fixes as needed. I'm thankful for the honesty and not a snow job to get a lot of money out of me.
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February 2024 by Nate Lent
Not sure if it was a mistake or if it intentionally happened but these guys could have cost me the engine on my car (and they meticulously wrote in the invoice “customer brought own oil and claims it’s to spec). I usually change my own oil so stuff like this doesn’t happen, but at 10,000 mile intervals I bring it to a shop to keep up with carfax history. My car takes 5W-50 (right on the oil cap) but they were unfamiliar with my car. I brought my own oil/filter and was charged for labor. I currently have my car at a performance shop in Maryland having work done and get a call that both my oil filter and lug nut to the oil pan were loose to the point small amounts of oil were dropping while it was on the lift. Naturally these places have bad reputations for using unexperienced techs, but my GF lives 3 minutes walking distance and thought I’d give it a shot. Well they won’t be seeing me, my GF’s car, or the Escape ST or 4Runner they regularly bring for service (at ridiculous rates). If you want your engine to blow, take your car here. They do not know what they’re doing.
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January 2024 by Jorge Castro
Left my truck overnight for the service, I received a message when it was ready and waisted no time waiting at all.
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January 2024 by Hardik Patel
Great service. Tygr is execellent in service.
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January 2024 by Daniel Fricioni
Excellent service at Pep Boys. I needed a headlight bulb replaced and I was only waiting 20 minutes. The technician was friendly and the price was reasonable. I will definitely go back.
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January 2024 by joseph mess
Very quick and easy and thorough.
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January 2024 by Lonnie Myers
Friendly and quick. Answered all questions.
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December 2023 by Dominique Durant
My service was great, enrique helped me through the process of get new brakes for my car , will be coming here for all ly car maintenance
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December 2023 by M Plummer
Generally had good experiences here, however the latest time I went in for service, my tires were not rotated. I had requested a tire rotation, it was on my receipt, and yet the service was not performed. If you need a rotation, make sure you leave a mark on a tire and check that it moves after the service is performed.
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November 2023 by Dawn Ramsey
I took my car for an alternator. I was asked how I knew it was the alternator. I replied that AUTOZONE let me know...then encouraged me to order part...luckily they couldn't get the part as promised and I was able to cancel ..your store showed great integrity in that your team honestly told me that I didn't need an alternator. AutoZone super questionable practices. Thanks for being honest!!
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October 2023 by Fran F.
Very dishonest- doesn't actually do the work they say they do. Manager in King of Prussia on Dekalb is nasty, and rude, with attitude that he does you a favor by talking to you. I'd never go to any Pep Boys again, after this experience.
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October 2023 by C C
I brought my vehicle here for inspection and my car passed however I was told I would need brake pads and rotors all around in the next couple of months. I was quoted $1200.00 to replace them. I questioned if I even needed them but I definitely wasn’t paying them this amount. I went to an auto parts store to purchase the parts they noted and brought my vehicle to another mechanic for replacement. The parts cost $327 and labor was quoted a $100.00. Well this mechanic started removing the first tire to start replacement and said the work was not even needed, he then removed the rest of the tires and they were the same too. The pads were at 50% and rotors looked new. I don’t drive enough so I probably wouldn’t have even needed to replace them in an another year either. Trooper Pep Boys was scamming me out of $1200 for a job I didn’t even need. Be aware and DONT GO HERE!!!!!!!!!!!!
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October 2023 by Trina Nichole
I've never had an issue there and when busy the guys don't rush through a car. I've bought my tires there too and they gave the best ones well one of the best brands for a fair price. Friendly guys that work there.
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September 2023 by MetaMento
I went not too long ago for an oil change. It was kind of costly because I wanted something to keep the car going since it's old, but whatever. Had to come back not long after that because the engine was constantly reading cold and I could tell it was using more gas than usual. Got fed up when they told me it needed a new thermometer AND a new instrument cluster. Took it to a previous mechanic that has been working on it for years, which was 40 minutes away. (I had moved) All he had to do was give it a proper oil change and the car was completely fine. Pepboys couldn't even do an oil change right. It's a Saturn and the guy at Pepboys said he'd have to call a Chevy part dealer to see if they had an instrument cluster. Saturn's parent company is GM. Even I know that.
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September 2023 by Patty Prete
Stay away from this PEP Boys in Trooper. They failed my inspection by saying my car seat flies up and down when driving. It does no such thing. It was secure and locked in place. They passed my brakes and tires which when I went to another mechanic, he said my seat was fine but I needed brakes, rotors and a tire. They are horrible there and I will never go back. My car is inspected and safe with the same seat. By the way, they said they weren't going to try and fix it ether. I I have been going there for a while. It really went down hill. I won't be going there any more.
