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“Very satisfied with Ardiel
He was very attentive. His interpersonal skills was wonderful.
All my questions where
answered. And he was very hands on showing me how to set up my equipment for my internet & my mobile phone. He really helped me and made me feel comfortable using my new phone. I know I will be able to get the help I may need in the future”
“Excellent and very friendly service. I came in for help resetting phones before mailing them in and Jim was kind enough to let me know of a perk we weren’t offered when we recently upgraded phones. I left with a new iPad too!!!”
“Today, was the best experience that I’ve had in a long time, and it was with Wilton at T-Mobile in East Norriton, PA. Wilton is not only very educated but an Amazing Salesperson. He listens to what you want and explains the difference between Apple and Android services. This location is very caring for your needs, and I would suggest going out of your way to see them even if its out of the way.
Keep up the good work”
“T-mobile itself isn’t the greatest at communicating. The help line wasn’t doing their part in looking at policies, therefore they told a relative something was covered when it was not. The store manager explained it to them on the phone to resolve it then helped us with next steps.The people that work here are wonderful. They’re helpful, knowledgeable and patient. Natalie was nice and helpful as well as the manager who has so much patience and kindness.”
“Fred is a joy to work with. He is knowledgeable, patient and flexible.I am new to some computer skills and Fred explained them in a way that allowed me to incorporate them. I highly recommend him.”
“I'd rather go to the dentist then get a new phone because of how hard it is to set up, and yet Jacob made it so easy!
First, he explained that this process had been greatly enhanced in the three years since I bought my last phone. Who knew?! WOW was he right. (Verizon, that info should be widely shared with all customers...people like me wouldn't hesitate then!)
And I appreciated him offering to put on my screen protector and case. The little things matter. He took his time and answered all my questions.
I chose to wait in a very busy store and the person who checked me in explained I could set up an appt., but I waited. I explained I had a doctor's appt. and had to be out within 45 minutes and when it was my turn, I was.
Today I went back with a couple of questions and was the only customer in the store at 9:00 am.
Roxanne was able to answer my few quick questions, and explained that 611 would have the technical expertise I needed. She was right! (I called Verizon and they had to transfer me to the Samsung helpdesk...and even he had trouble finding the missing microphone. I would like credit for the update that will probably now go out to millions of phones!)
Bottom line. This is a very well managed store run by very competent employees!”
“I just want to give Rashan an excellent service review. He was patient, kind, knowledgeable, informative and he catered to the needs of my elderly, disabled family friend. What a wonderful experience in a clean, comfortable environment! Thank you for your GREAT service. I would recommend you and this store to anyone!”
“I went to the Xfinity Store to swap my TV cable box.Within about 5 minutes, I'd accomplished it with the help of friendly knowledgeable staff.Along with that, I was able to schedule a technician appointment.Definitely worth the trip.”
“The staff at this store were so incredibly helpful. I showed up with a list of things I wanted to purchase and accomplish, and the representative (Lisa) wrote everything down, patiently worked through everything efficiently, and stayed late to make sure everything was done completely and correctly. I was so very impressed with this personable and professional service, and will definitely be going back to this store whenever I have future needs. By going above and beyond, Lisa truly defined and demonstrated the value of excellent customer service.”
“My Xfinity rep Eric Z was wonderful! Not only was he professional and knowledgeable, but he went above and beyond to be sure my service appointment was completed with 100% satisfaction. I would highly recommend working with Eric for all your Xfinity phone needs. Great guy, great service!!”
“Lucas helped my family of 4 secure new IPhone 15’s! He was professional, courteous and knowledgeable! Josh worked with me to connect my watch. Took long but was very patient and kind! Definitely recommend LUCAS or Josh!”
“John Jayy helped me and my fiance switch from Verizon to T-mobile and get new iphones and such. He was so helpful and patient even with the store being super busy. 10/10 would recommended”
“My husband and I went back to try to fix an issue we had, from a plan an employee had sold us, in which we lost some old features we had and appreciated. The first lady that sat with us was... ok at first and then we could tell she was not going to help us understand our options. Then the new senior store manager, Da-ron, jumped in and was truly a pleasure to interact with. He walked us through all of our options, with a smile, showed us how to manage the features from our phone, gave us a few options. Before he jumped in, I was considering changing plans, but will not be doing so now. I hope Verizon compensates well and makes an effort to retain people like him. I would highly recommend this store based on our experience with him”
“My mom and I stopped in for new phones, and were greeted immediately by Q. He could not have been more kind, helpful and quick. We got a great deal on new iPhones and they were set up within an hour or so. Overall, such a pleasant experience!”
Open 24 hours
4000 N Cannon Ave, Lansdale
Internet Service Providers
“NetCarrier is an excellent partner to work with on all things voice and data services. We have used their voice services for 15+ years and have yet to be disappointed with any part. Knowledgeable account managers that respond personally to any request, no matter how small it is. On those rare occasions when we did have problems and called for support +90% of the time the person who answers the phone (and they always seems to answer) ends up resolving the issue. I don't think we've ever had a problem that lasted more than 24 hours.Highly recommend NetCarrier!”
“Thank You so much Cherry with assisting me with my new phone! Cherry was super sweet and professional when helping me choose which phone to upgrade. She went over and beyond to try to have my data from my old phone transfer over to my new phone. The world needs more people like Cherry when it comes to customer service. Thank you for my great experience!”
“Today, I was having issues with my phone. I went to the T-mobile store in Montgomery mall. The young man Arvin was extremely helpful and patient. He was also able to resolve my phone issues. Thanks so much!”
“You want excellent customer service? Are you looking for professionalism, courtesy and integrity when shopping for a new device or accessory? Look no further than the T mobile location on Swedesford road. Hands down the best experience I have had since being a T mobile customer for over 10 years! The associates at this store make you feel welcomed and make sure you are leaving with confidence about your purchase. They reviewed my bill, explained everything in detail and certainly took away my worries. Can’t say this about some other experiences. I am extremely pleased with my experience at this store and I am guaranteeing you, you will get the same experience.”
“I had an excellent experience at this store... twice. Mike is knowledgeable, professional, and polite. Go early. The employees get beat up over the course of the day.”
“NOAH is great ! Super sweet with fast service i came in to get a new sim card and he had me in and out within minutes! Would definitely come back to this location because of him thank you !”
“I went here to purchase a new phone. I was a little apprehensive after reading so many reviews but I was pleasantly surprised by my experience. I was greeted by Tay and her associate at once. Tay was very helpful, efficient and knowledgeable. And, I was successful in getting a new phone and retrieving all my data. Thanks to Tay! lMy phone had just gone dead even though it was almost 60% charged. It no longer would turn on or charge. It was an older S21 and I did want to update anyway. I had previously gone to the Lima store and was told by an associate there that he couldn't recover my data unless he could turn it on. He sent me to repair shop in the Springfield mall. But, instead, I found the T Mobile store there. The associate there told me that was not true and all he needed to do was transfer Sim cards to get most of the info. However, he didn't have the phone I was looking for and sent me to the Newtown Square store. As I said, the reviews were just scary. However, in seconds of meeting Tay, I knew I was in good hands. Being older and not at all tech savvy, I just trusted in her expertise and was not disappointed. I got a great phone, she transferred the Sim card and then asked if my data had been backed up on the Samsung cloud. I wasn't sure but one press of the button and my new phone was set up just like the old with all my contacts, apps, calls and messages in place. Her associate was also very helpful but I didn't get his name. She did sell me case accessories that I knew were over priced but I bought them to, hopefully boost her commission ( if she gets one) for the amount of time and patience she took with me. Much appreciated!”
“My elderly mother had a billing issue and couldn't get through to telephone support so she went to the Verizon store to try to sort it out. The manager on duty was Rashid and he went above and beyond the call of duty to help my mother. He not only straightened out the issue, but helped my mom install the Verizon app so she could try to address any future issues through the app. Thank you Rashid for being so nice, so helpful. I wish I could have been there to help but its nice to know people like you are there to lend a hand to people in need of good old fashioned customer service.”
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“Great location! Much more helpful than the other local one I visited. Amanda was super helpful and helped me pick out a phone within my budget, offered me a case and screen protector, gave me a discount and just overall met my expectations perfectly! She was also super nice and personable in general! I definitely recommend this location if you're looking for a good deal on a decent phone!”