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February 2024 by Ashley-Brooke Aucker
Just started working at Sheetz #469 I have to say staff is great and wants to provide the best quality and fast polite customer service. I enjoy working here and seeing my local community and learning what each day can Bring at the Sheetz in Newville. Go Bull Dogs!! Shout out to the loyal customers and Staff. ?
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January 2024 by Barb Tallon Cavanaugh
I went into sheetz to buy some Angry Orchard Reds after working my shift as a nurse to watch a movie with my daughter. My 30 year old daughter had offered to stop and buy the alcohol and some food before picking me up from work. Her 18 year old brother was with her and they refused to sell her the alcohol stating it was the Pennsylvania law. (It’s not by the way).So she took him home and picked me up an hour later. I went into the store and was told I could not buy alcohol for 24 hours because my son had been in the store earlier that day. I informed them he was taken home an hour ago and I had just clocked out from work and was still wearing my scrubs and even my name tag.He proceeded to try to lecture me about the pa law so I asked to see it. He went and printed out the store policy and tried to pass it off as the pa law. I had also pulled up the actual law and explained that his company policy wasn’t the law nor did it even mention buying alcohol as a parent with children. Or if your child had been in the store in the previous 24 hours. The policy didn’t even state anything about 24 hours or any timeframe at all.His policy however only states alcohol won’t be sold if suspicious that it is being abused. I pointed out I am 53 years old and did not have a minor with me and I took offense that the suggestion he was accusing me of trying to buy alcohol for one of my children who wasn’t even with me at the time. He stated that if one of my children under 21 was in the store in the previous 24 hours I was prohibited from buying alcohol. And that anyone in my household or any of my friends would also be prohibited.The absurdity of the entire situation can’t be overstated. This is what happens when you have under qualified kids running the place and arbitrarily making up rules and trying to mansplain those rules as “the law”.Sheetz should stick to selling gas and snacks since this is apparently rocket science for the employees.
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January 2024 by Jason Simmons
This is my local Sheets and overall I am happy with the nice folks who work there.This complaint is a for corporate about their $2.25 single doughnuts. Why are they this much and why is NO cream filling them?When Homer J Simpson sold his soul to the the Devil it was for a jelly doughnut, where as you charge $2.25 for no jelly or cream. Needless to say the deal with the Devil was a much wiser choice amongst the two choices. Flanders would agree.
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December 2023 by Andrew Smith
Vicki is outstandingThe manager on duty and the girl who told Stanley that he didn't have to get a mobile order ready are about as useless as they come.
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December 2023 by Explore A New Day
Friendly cashier, good breakfast sandwiches, clean bathrooms . Good stop !
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September 2023 by E. F. Ledbetter, Jr (Elder One)
I find it disturbing when simple food service practices are not followed. Either there is no understanding of the why, or management does not care.My example here is the wearing of a hat to control hair when working with food. So if you are wearing a visor, it should not be a platform to show off your hair as it bounces around unrestrained out the top.I am not talking a few strays all of their hair was out and about.Let's do better, ay?
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September 2023 by Kyle Jackson
I came here 9/1/2023 as I was on my way to work as a local nurse. I stepped out and into this mess on my way to work. What you see is a giant mess of fuel on the ground and an unclosed lane. It ruined my shoes and floor Mats. This is also an environmental hazard as Newville is a very large farming community and Amish. I will delete this when cooperate decides to contact me back which I have placed over 30 calls to further wasting my time.
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September 2023 by Samaria Hummel
Last night my fiance got mozzarella cheese stick and they weren't full cooked. He got Food poisoning. Why would u serve anyone under cooked food
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August 2023 by Cheyenne Nichole
Congrats on getting my whole order right but one simple sub. I’d MUCH RATHER wait longer for my food that I spend over 30$ for to be made correctly. And what makes it worse is they weren’t even busy?
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July 2023 by Lisa Nancarvis
Decent location but corporate needs to factor in which locations can handle the volume 7/4. This gas thing is great at the price but you can't hardly get in or out and I'm just here to get my kids. I literally had people freaking out because I couldn't pull in right away. There wasn't any room. It is causing a traffic hazard. Maybe update the smaller locations like this one before triggering such chaos. After action review is most definitely needed. Review cameras and audio too. Yes I know you have this. I've been in a store when y'all were checking in on employees.
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July 2023 by Jahzayrria Bush
I accidentally called Carlisle Sheetz trying to get ahold of Newville sheetz. The girl who answered the phone was so nice and had amazing customer service. I called the Newville sheetz 3 times all of which went to voicemail. It was important due to the fact it had to do with my online order. I don’t believe that good costumer service is not answering the phone. But props to the girl who answered for Carlisle sheetz.
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May 2023 by Angie Robinson
Curbside is horrible staff mostly stand around when I have checked in waited 15 mins past my pick up time and it wasn't busy .. always forget my straw and get attitude when they have to go get me one the price of a Mac and cheese is ridiculous it's in a small dish and the noodles weren't cooked enough!
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April 2023 by Sally Anderson
I used to love the soft pretzels from the Sheetz in Newville. In fact, I would make a trip there just to purchase a pretzel. A few weeks ago, I purchased a pretzel and it was cold but I figured things happen. Tonight at approximately 8:30 p.m., my husband purchased a pretzel for me and it is still frozen! That is pretty ridiculous. I don't know if there are new employees or if they are just in a hurry and really don't care about the food prep but this might be the last pretzel I ever purchased. What a waste of money and time.
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April 2023 by Kim Toomey
The staff busts their butts during lunch rush. Great service, clean facility
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January 2023 by Alec Rideout
EVERYTIME I get food from the sheetz in newville or the one in Shippensburg I am missing food and it’s usually the add-ons that cost extra. Honestly, your food isn’t worth the price and I can’t even get all my food when I do order. Just plain awful customer service. Then going through some of these reviews in which many of them are similar with missing food item yet the problem continues. Eventually your poor service will catch up to you.
