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August 2024 by scott m
Awesome! Have used them several times for all things Volkswagen. Great service, price much cheaper than any dealer and know what they are doing. Friendly staff.
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August 2024 by tony matyas
Recently moved to the area and was pleased to get many recommendations for Hippensteel Auto. I used them for a state inspectio and oil change and was very happy with the front desk lady, the professional work done, and the price was reasonable.
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July 2024 by Apollo Alleman
I wish I could review the quality of the mechanical work, however due to the unprofessionalism and gross neglect of the receptionist (Megan) no work was done, despite my car being dropped off three weeks ago. Their website promises Free Shuttle Services and Loaner Cars, neither of which are actually available according to Megan. They promised a diagnostic result by the end of the day after having it towed in, which I didn't receive until 4 days later. After approving the estimate three times (via their online system, text message, and phone call) they finally told me they would get started on it, but not until July 3 (an entire month after bringing it in), despite quoting me a "1/2 a day" time frame. Then today, two weeks after approving the $1100 invoice, she informed me she made a mistake on the estimate and it was actually going to be twice that amount because it needed a DMF instead of a SMF. I understand they have to make money, but a $900 increase due to needing a different part is insane, especially considering an OEM DMF is $375 vs an OEM SMF for $117.
*Edit to the owners response*
The car was dropped off at 1020AM. Not the "end of the day" and that's the third "loaner car" explanation they've provided. Scam.
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May 2024 by Dawgwheat
Very helpful
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May 2024 by Ethan Fowler
Excellent service, the website is easy and convenient and the work was done pretty quickly for as thorough as it was. Megan was friendly and communicative, my whole experience was stress-free!
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April 2024 by janet nichols
very thorough
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April 2024 by Kelly Klick
My car broke down in Newville, and Megan responded quickly to help me within minutes of my call. Mr. Hippensteel went above and beyond to transport me to my job in Newville and tow my car to his shop. Megan was attentive during the day to help me schedule loaner vehicle while discussing the work needed to fix my car. They ordered parts and had my car ready in 2 business days. I was not inconvenienced by the time as the loaner vehicle greatly helped. This is a one stop shop with people who clearly care to help keep the community taken care of and safe. I will return in the future as needed.
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March 2024 by Dave Yeah Yates
Nice people. Helped me out
Thanks
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January 2024 by Jesse Wallace
They were very professional and easy to work with about getting my vehicle repaired. The price for their services is well rounded and all around had a wonderful experience working with them. I will definitely be taking my vehicles back for any repairs needed from here on out.
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January 2024 by Darlene Myers
Great service, nice people
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November 2023 by Karen Wingerd
Service was fast. Everyone is no nice and helpful. Prices are very reasonable.
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November 2023 by Brandon Jackson
Good people. Great work.
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November 2023 by Morgan Evans
Great work, friendly staff and reasonable costs.
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September 2023 by Scott Rankin
As always, professional, polite and reasonable
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September 2023 by Greg Sallie
Great service! Very thorough!
