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October 2023 by Etienne Roux
The friendliest and best bicycle shop in Bucks county. They replaced my road bike chain, and adjusted the derailleur (for free) so well that the gears shift best ever!
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November 2022 by Sandy R.
Harry was great to work with! We were looking for two bikes that we could just have a leisurely ride for the towpath and down the shore, and he had great suggestions and input. The bicycles were special ordered and ready within a week. It was a great experience. Cody was also very helpful in getting the bikes fitted to our height and getting us ready to go. Definitely would recommend this business and look forward to continued business with them.
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April 2022 by Rich Gelinas
**Deceptive Sales and Poor Repair Work**Bought what was represented as a slightly used DEMO GIANT Road Bike. Shortly after the purchase the brakes rubbed, seat post creaking and front tire had to be replaced at my expense + labor. Rather then fight, I paid and lost faith in a local business. They finally admitted that they were no longer a Giant Retailer and that I had to contact Giant myself when I told them I want to talk to the Rep.
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December 2021 by Jim Yankowski
Really top notch. Great knowledgeable staff. Friendly, courteous. Great service.
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December 2021 by Core Creek Productions
I was a serious bike commuter for decades until I moved out of the city 10 years ago. My son was finally old enough to ride on his own and I decided to upgrade my bike during COVID. My experience with Newtown Cycle couldn’t be better.Understandably there was a bike shortage in the summer of 2020, but they happened to have a great beginner road bike at a competitive price. Any issues that arose Corey and Harry were more than happy to take care of, including issues with derailing that cut a few long rides short (no fault of theirs - just the limitations of a starter bike). They’ve always done service quickly, and quite frankly, I’m often surprised how reasonably priced they are.As I’ve gotten more serious and started riding further distances (including a couple of centuries) Corey has been incredibly helpful in answering my questions while I’ve been trying to find a good used bike as an upgrade locally. Now that I’ve moved up to my first Carbon/105 Trek, I will continue to use them for all my service, questions and parts. They are definitely an amazing local resource for everything bike related.
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October 2021 by denis gaisinsky
A few years ago I was visiting my home trails when I wanted to switch my locking skewers for quick release. I tried this shop due to its proximity and relatively good reviews. However, when I got there the options were very limited and I didn’t want to pay $40 for some used skewers when I could easily get a set for free from my usual shop in Philly. It’s surprising to me that a shop of this size didn’t have standard road bike parts. Maybe it’s my fault for being experienced in the industry and working at a shop where we gave out these kinds of parts all the time, but it was still unpleasant.Fast forward to my most recent attempt to get some help from this shop regarding my dirty brakes. Called ahead of my arrival to make sure they could help me out. The first person I spoke with didn’t know what Ultegra brake pads were until he remembered they had black pieces on them (those are called brake fins, they dissipate heat). Anyways that’s not really a big deal, but overall the person on the phone didn’t know much about brakes, or how much cleaning my brakes would cost me so I asked if I could just borrow their isopropyl spray. Again, it might be my fault that the shop I worked at would let people borrow things for a quick fix and I shouldn’t expect every shop to follow the same rules. However, we agreed I could come in once his boss was around to make sure it would be okay.When I got there I called the store and spoke with the boss of the store. I told him I didn’t want to leave my bike since I was going on a ride, and I just needed a quick brake pad cleaning. I asked if I could borrow their isopropyl spray and was rudely told to either drop the bike off or go fix it myself. So I left, went to rite aid around the corner and bought isopropyl for $5. I cleaned my brakes in the parking lot, and my bike was good to go in less than 10 minutes. It’s a shame this shop lacks the understanding that helping someone with something small can result in big dividends down the line when they need more extensive repairs. I don’t recommend this place to anyone. Do your research before committing to anything with this shop.
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April 2021 by Joe L.
Dropped my bike off for service and purchased some essentials when I was there to pick it up. The staff walked me through the condition of my bike and helped me pick the right gear for my goals/budget. I was definitely pleased with the customer service and I look forward to returning in the future.
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February 2021 by David M.
Bought a bike for my 7 year old for Christmas and never left a review. Owner and mechanic were very helpful and knowledgeable as we had a great discussion of 'ole school cycling races and bikes. Thanks guys! My daughter loves the bike.
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September 2020 by Meg K.
Hey there . I bought my Electra townie bicycle In for repair. It needed three spokes for my rear wheel . In 3 days this repair was complete. The bike runs like it was new again. Great great service , great people. I highly recommend. Five star establishment. Mike k
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August 2020 by Kathleen R.
Visited the shop looking to order an ebike. The man at the counter was rude and disinterested. When my husband asked if he could provide information , the man brusquely said no and had no further explanation . I have never met a less interested, angry sales person. Underwhelmed. On my way to Guys Bikes in Feasterville!
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June 2020 by Edgar Kenneth Mariano
Just picked up my bike and was elated by my experience at Newtown Bicycle Shop! They have been busy due to the high demand for bikes, but the staff was still very patient and accommodating. Harry, the owner, was super hands on--he had my bike and helmet ready to go, he installed additional equipment that I asked for, and he even went out to my car to put on the bike rack for me. In addition, I needed to exchange my helmet for a new size and I was able to do so without question or concern. I highly recommend Newtown Bicycle Shop for all bicycle needs!
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June 2020 by James Duffy
Very pleasant access efficient service.
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April 2020 by Bill Laudien
Great shop. Great owner.
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October 2019 by Robert Haller
Being a resident of Newtown I try to support the local businesses as I wanted two brackets to hold a storage bag over the rear wheels and keep the dirt from flying up on both of my bikes. I explained what I was looking for and left my phone number as he seemed busy but knew what I wanted. I never received that call and still waiting and gave up. I then stopped at Guy's bicycles in Feasterville where they spent time to explain the types of brackets I could purchase. I picked two and four days later I received a call and were installed - what else is there to say -
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September 2019 by Vince Garonski
Incredible customer service. Would highly recommend using them for new purchases, maintenance or repairs.
