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“I went here to purchase a new phone. I was a little apprehensive after reading so many reviews but I was pleasantly surprised by my experience. I was greeted by Tay and her associate at once. Tay was very helpful, efficient and knowledgeable. And, I was successful in getting a new phone and retrieving all my data. Thanks to Tay! lMy phone had just gone dead even though it was almost 60% charged. It no longer would turn on or charge. It was an older S21 and I did want to update anyway. I had previously gone to the Lima store and was told by an associate there that he couldn't recover my data unless he could turn it on. He sent me to repair shop in the Springfield mall. But, instead, I found the T Mobile store there. The associate there told me that was not true and all he needed to do was transfer Sim cards to get most of the info. However, he didn't have the phone I was looking for and sent me to the Newtown Square store. As I said, the reviews were just scary. However, in seconds of meeting Tay, I knew I was in good hands. Being older and not at all tech savvy, I just trusted in her expertise and was not disappointed. I got a great phone, she transferred the Sim card and then asked if my data had been backed up on the Samsung cloud. I wasn't sure but one press of the button and my new phone was set up just like the old with all my contacts, apps, calls and messages in place. Her associate was also very helpful but I didn't get his name. She did sell me case accessories that I knew were over priced but I bought them to, hopefully boost her commission ( if she gets one) for the amount of time and patience she took with me. Much appreciated!”
“TLDR: This is the only AT&T store I’ll be going to because of Edwardo and staff! My phone was having issues with connectivity. I was recommended this store and was blown away by the level of professionalism and support. edvard and staff gave me hope that the issue could be resolved and took the time/ care to make sure it was done completely. He made a stressful experience easier and almost enjoyable haha! His rapport with customers was evident and effortless. In the time I was there, I watched him flawlessly field over 6 customers with ease, which was truly astounding! I’m so grateful for this store and the wonderful employees here. They were patient and kind no matter what issue walked through their doors. Thank you all I’m so happy with my experience and my new phone :)”
“Assistant manger Muhammad was fantastic and helped with all of questions and spent a lot of time being patient and explaining everything too me ! Above and beyond! Recommend coming here for any of your needs!”
“Jay and Sofia at ATT malvern were unbelievable. They were above & beyond and helped so much. Their profrssional manner an knowledge exceeded my expectations. They were amazing …go see them for everything! Also- love Apple Store but this was so much better…and less wait time!! Thank you!!!”
“Dealing with anything technical is a challenge for me. I’m usually accompanied by one of my sons. Today Ali walked very patiently through the process with me. He was terrific! He explained my choices, discussed the products and made everything so easy, I didn’t need my sons.(don’t tell them)”
“Jailene Crespo at the Havertown PA store is the Best VZ wireless person I've ever had the pleasure of working with. Knowledgeable, a natural educator when sharing info or training a buyer about new features. She's a gem!”
“Becca was the epitome of great customer service. I came in because my phone was broken and she was able to work with me and find an AMAZING deal for my new phone. If you go there , I highly recommend getting her assistance!! Will definitely be coming back to her :)!!!”
“I have had to go to this AT&T store 3 times over the last year or so for a variety of things. We have worked with Javon each time and he is one of the most efficient, knowledgeable and friendly associate we have ever dealt with. I would highly recommend working with him to get your issue fixed!”
“I was helped by Mark, Sofi, and Liam and they were amazing. So kind and knowledgeable and did everything they could to keep my bill around the same price. I was surprising my mom with a new phone and because she’s also on the account, they helped me keep it a secret from her. I’ve been coming to this location for years and have always had a positive experience!”
“Nick Troiano in the Paoli store just took FABULOUS care of my friend and me, patiently, pleasantly and efficiently taking care of replacing very old screens, and helping us with a variety of questions. This young man does Verizon proud! My TOP recommendation!”
“Elias was very helpful and informative and set me up with a new phone, new plan, new iPad and I am very pleased with the service and this is my new go to Verizon store.”
10AM - 5PM
348 W Dekalb Pike, King of Prussia
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“Alex ,fixed my phone in 10 min. While I waited took a power switch from my old phone and replaced with broken power switch back in business. Thank-you Alex. CPR CELL REPAIR PUT THE BEAT BACK IN MY PHONE.”
“I recently visited the Verizon store in Wayne PA. I went in with two separate problems. One my iPhone 14 would not send or receive text messages from android phones. The second one was concerning my watch and its cellular set up. I had spent multiple times on the phone for literal hours with both Apple and Verizon to no avail prior to my visit. So my expectations were pretty low given what I had been through already. A sales person greeted me directly and we sat down at his workspace. He told me he was new, but would help me get my problems resolved. I was skeptical to say the least but Adi (I hope I am spelling his name correctly. I misplaced the paper with his information on it.) worked through each issue methodically with a little help from Verizon Tech support and the manager who I believe was named Bob. It took a while due to the complexity of the issues but all was resolved completely. Thank you again Adi and I wish continued success at Verizon.”
“The young man Ahmed behind the counter was very knowledgeable and gave very helpful insight. Helped me assess my options and fixed my device in a very timely manner. Best prices and service around”
“A man named Hareem assisted me with my phone trouble. He was knowledgeable and pleasant, and though he had many customers to tend to he got to everyone in a timely manner. I would highly recommend the Total Wireless Store.”
“Thank you Mohamad! Loved everything about my experience at this Simple Mobile location. They had exactly what I was looking for at the most affordable price! Every one was very professional and knowledgeable about their products. Mohamad is super friendly and kind. Also, the process was extremely fast, not like other phone stores where you wait around for hours. I highly recommend this Simple mobile location, you will not be disappointed!”
“The best mobile store ever no lie. I drive 45 minutes from Medford here. They never disappoint phone others stores don’t have they alway have. Get here you won’t be disappointed ask for Sunny!”
“The young lady legna always helps me out every time any issues or problems I have she help me out great service always recommended this boost to all my family and friends”
“Took my iPhone 11 to get fixed the screen was cracked and there was black spots on the screen. Took 15 mins to replace screen customer service was amazing.. Will definitely come back if need be.”
“We had an incredibly positive customer experience while shopping for a new phone and in the capable hands of Will. He was personable, knowledgeable, patient, respectful, and facilitative. It completely changed our idea about what one can expect when being helped by a staff member. Will goes above and beyond to serve customers. So impressed!”
“Derrick was so helpful today! I needed to buy new iPhone camera protector parts, and Derrick not only helped me find really cute ones but also put them on for me. Thank you Derrick!”
“Tony aka "Tech Support" is my Go To Guy for phones ...Great customer service . Hes very knowledgable and doesn't try to rip you off .He answers any ?'s you may have about the phones, and ensures that the phone is up and running.He makes sure you are satisfied with your purchase when you leave his store I definatly recommend this place”
“Awesome place. The owners, 2 brothers are very tentative to everyone and everything. I have no issues there. It's a one-stop place. I pay all my bills there and get assistance with my phone. Too bad they don't have a food thing or market like China town New York. I would really do my food shopping and buy lunch and dinner there. But all and all it's a good place I would recommend”
“I had the best experience at this AT&T. Tiff was the young lady that helped me she was super welcoming, knowledgeable, and patient my experience was super fast and efficient I even met with her manager who was also a pleasure I highly recommend coming here and having Tiff take care of you.”
“I went into the Frazer Verizon store to return some old FiOS equipment and paid my wireless bill at the same time. The 3 Employees there where very friendly and courteous, and they took care of my needs. I really appreciate there time and effort!”
“I am severely hearing impaired and my speech to text device collapsed. I also got kicked off the internet. Essentially I was helpless. Montrell figured out how to reaccess the internet AND return my speech to text device. He tested it with me and was very patient with someone who cannot hear. That was mroe than service. Montrell was kind.”
“I don't usually do reviews but I brought my touchscreen laptop in because the screen was cracked and I wasn't able to use it. My laptop is fixed and working perfectly fine. I'm happy with the customer service and the screen repair. I recommend coming here if you need a screen repair. Thank you for fixing my screen.”
“How's everybody doing? This is DJ Sean. My PlayStation 5 has burnt out. And I brought it here to this store. It took them a month, but they came through. Not only came through, they made me very happy. They fixed my PlayStation 5. I give them 10 stars, they will make it happen. I have already told my friends to Bring their PlayStation here.”
“I came here for the first time. I had trouble with my phone. They offered to help me and see what was the issue. The phone was not responding to my touch. They opened it and said that one of the cables were loose. And they tighten it up. I asked them how much they said. It's ok. And that they did not do much. Very respectful.”
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“I was in need of a new phone but was very skeptical as I didn't want to be "snookered" by a high pressure sales associate. I was so fortunate to have gotten John at the Newton Square store. He was so very kind and listened to my concerns and needs. He was professional, courteous, and most importantly, listened to all that I had to say. He answered every question I had. He made me feel that I was his only concern....until our transaction was complete.
So, if you are in need of a new phone, or if you just have questions, run, don't walk, and ask for John. You won't be disappointed.”