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November 2024 by Fabdark Rojas
Excellent..! And they accept pets? thank you..!!
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November 2024 by Kate
After a 10 hour drive with our two older labradors, we were looking forward to a good night's sleep at the room we booked online. The proprietor did not honor our reservation - they told us we needed to book a second room- one for each dog, though this was not mentioned on the site. They then proceeded to deny us a refund. I am not sure how other reviewers found the people friendly. Even before denying us our paid for room, they were unfriendly. I will never stay at any Red Roof Inn.
I saw your "apology" which is clearly lip service as you denied the request for a refund. Red Roof Inn New Stanton needs to do better!
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October 2024 by Vicki Groves
Good value, clean, pet friendly. Mattress was as hard as a rock. They offered free coffee, wish they offered tea too. Nice people.
Food and drinks: Plenty of options
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October 2024 by Tracy Petrovich
IF THERE WAS AN OPTION FOR LESS THAN ONE STAR, THAT WOULD BE MY CHOICE. Booked a stay and found out we were not able to attend our event, so I cancelled 7 days prior and was still charged for a one night stay. I called to question the charge since I called to cancel. I was given the run around and finally my phone number has been blocked from contacting the hotel. I also called from another phone and asked for a refund and that number is not blocked!!
HORRIBLE CUSTOMER SERVICE! THE WOMAN I SPOKE TO IS RUDE AND DISRESPECTFUL. I HAVE STAYED AT MULTIPLE HOTELS OVER MY LIFE AND HAD TO CANCEL SOME. I AM VERY AWARE OF A CANCELATION POLICY, AS I DON'T WANT TO WASTE MY MONEY.
I FILED A COMPLAINT WITH GUEST RELATIONS AND THEY BASICALLY SAID IT WAS INVESTIGATED IN ABOUT 20 MINUTES OF ME FILLING THE DISPUTE.
I HAVE NOW FILED A COMPALINT WITH THE PA ATTORNEY GENERAL.
PLEASE DON'T STAY THERE, A LOT OF THE COMPLAINTS I AM SEEING ARE VERY FAMILIAR WITH WHAT I AM DEALING WITH!
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October 2024 by Dr Dinesh Patel
Looking good
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October 2024 by Jay Contino
DO NOT UNDER ANY CIRCUMSTANCE STAY HERE. WE HAD RESERVATION FOR THREE NIGHTS. WE HAD EMERGENCY HAD TO LEAVE AFTER FIRST NIGHT. WE CHECKED OUT AT 11 AM BEFORE WE HAD TO AND THEY CHARGED US FOR TWO DAYSCAND REFUSED TO DO ANYTHING. I AM DISPUTING CHARGE WITN MY CREDIT CARD CO. THESE PEOPLE ARE AN ABSOLUTE RIP OFF!!
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October 2024 by Rachel H
The staff are the most helpful and friendly people! I had issues with booking.com and the manager and man at the desk were quick to solve the issue when it was not even their fault. Best customer service possible! The staff at this location makes me very likely to choose red roof in different cities. The rooms may be slightly outdated, but very clean and amazing customer service makes this spot a great choice!
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September 2024 by Eric Johnston
I got amazing customer service for any time of day, and I got in about 2am. KP at the front desk was friendly, helpful, and went beyond what he needed to do, including helping me bring my bags in from the car, and he wouldn't even take a tip when offered.
The room was generally good, but there were a couple issues. One is the way the mattress fits in the bed frame makes it very uncomfortable to sit on the side of the bed for any length of time because the frame digs into the back of my thigh.
Next, the bathroom felt really cramped, barely room to turn around, and awkward to get in or out of the shower.
And finally, when calling the front desk,I found in the morning that my room phone, and I had to use my cell phone. That would also explain why I never got my requested wakeup call.
Even with those issues, I'd happily stay here again, especially if all the staff are as great as KP (I think that's what he said his name was - or PK - after all, it was 2am and I'd been on the road for hours)
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September 2024 by Melissa Clark
Pleasantly surprised at how nice these rooms were. The price was affordable and they also price match which is awesome. Everyone was so friendly and accommodating. It was quiet and relaxing not alot of noise or traffic. We will definitely be staying here again when visiting PA.
Rooms: Rooms updated and are clean. Bathroom a little small but overall great value.
Walkability: Nearby gas stations if you need anything or forgot something while traveling. Nearby restaurants that you can walk to or drive to. Nice location with nearby services.
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September 2024 by Alex
WORST PLACE EVER. Definitely will be pursuing legal action. A horrendous place with frightening staff and everything that you see in other reviews are most likely true. What a
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August 2024 by Thomas Keats
Yuck ?
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July 2024 by Heather Fallecker
Your staff needs to learn better people skills.
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July 2024 by Rachel Rollman
I recently came to this location for an extended stay of 16 days. I have two dogs… my dogs are not perfect they bark when they hear loud noise, when they get startled and my one (more afraid then the other and I’m working on it) gets anxiety when I first leave her. I understand this isn’t ideal but most people that have dogs understand this can be part of it. I didn’t plan to have to bring them to an extended stay, but life happens. From the moment I arrived I felt like they didn’t like me for some reason (all aside from one employee). The people that run this location live there as well. Any time I would pass them they would give me looks and then call one another. Anything I did without realizing (smoked to close to the door) they were right there. When I was advised I never did it again, I do not want anything but peace and respect. Their dog area is far from their buildings and I am disabled right now unfortunately. I wasn’t aware of this and behind the buildings there is an area for service animals. I talked to the manager and told him the truth, that they were not service animals that I wanted to be honest and could not walk my dogs to their dog area as it was to far. I got rates at another hotel and said I would be happy to leave (bad vibes anyway), he advised me to stay that he would talk to the general manager and talk to me the next morning. The following morning at 10:15 the general manager knocked on my door, my dog peeked out and she literally tried to run away. I told her that she had nothing to fear that my dog would not hurt her and I apologized as I didn’t expect her. I didn’t realize that this woman was the general manager, I had talked to her multiple times as she was the one who corrected me but never told me. She started with what are you going to do, mind you I have some serious brain fog due to my health unfortunately so I asked what she meant. She told me I had to leave that I had only until 11 or I would have to pay another day. She said some other things that were very rude and ended with I needed to control my dogs. At the time I was flustered so I advised I would go down to the desk. I took a second and as I thought about it I started to get upset. There was no way I could leave in that little amount of time, due to the length of my stay I had a lot of stuff with me and I needed help to move it. I went to the office and said that she cannot expect me to be able to get out in that short of notice. I asked for more time to leave (even 2 hours), she refused. I got more upset and told her I could have a lawsuit with how they are treating me. That they should have wanted me to leave peacefully when I was willing because if I did pass out or worse it would be even worse. It started to get loud (I wasn’t screaming but just upset) never called her any names threatened her or anything. She then proceeded to call the police, tell them she was in immediate danger and I was threatening her and she was terrified and they needed to come fast. I advised I would wait outside and did, my father is retired law enforcement and I am no threat. Police came and I decided in order to keep the peace I would pay another night (didn’t sleep there and was out within 2 hours) and move my stuff at my pace and then check out the following morning. I want to write this because it may help someone pause before coming with any animals. They are very much not pet friendly and very judgmental (I do have tattoos but am not threatening whatsoever). I would advise you do not come here with your pets. It’s already stressful traveling with animals for this very reason and most of us understand this.
Noteworthy details: See above, if you have pets think twice before coming here…
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June 2024 by Jonathan Lyon
Great hotel all the way around. Good folks too. ?
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June 2024 by MrChanman61
Do not stay here. In the three weeks I stayed at this hotel, I received room service once, despite the fact that I was told during check-in that they provided it every three day. I even asked for some service, and STILL received none. And I haven’t even started on the condition of the room. There was mold growing under the air conditioner, the bathroom counter top was falling off the wall, the shower curtain won’t close all the way, AND I’d say at least ninety percent of the outlets don’t work, despite me flipping the light-switch connected to the breaker to turn the rest on. When employees vavuumed outside, you couldn’t even use appliances in the room, (Microwave, hair dryer, etc.) because you’d trip the breaker. I should have just asked for my money back, but every other hotel in the area was twice the price.
