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November 2023 by Shaurelaise
These guys are amazing! They had my vehicle towed and then back on the road in less than 2 hours. Their pricing was very reasonable. They saved my morning.Service: Car towing
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June 2023 by Sherry B.
Our roadside assistance dispatched Criswells when our cars axel broke and left us stranded in the middle of a busy road. It took 4 -1/2 hours for them to show up. We were lied to about the eta twice when we called to see what was taking so long. Then the tow truck operator screamed at us for telling him our bumper was dragging/scrapping on the gound as he was loading it onto his rollback. He threatened to leave it there without finishing our tow we already paid for and that we waited 4 - 1/2 hours to arrive. Apparently because "hes been doing this job for 3 years" we shouldn't mind if he drags our bumper across the road. The trim beneath it was literally bent backwards. If that was unavoidable he could have explained that to us without being an ass. We recorded the whole thing, including him screaming at us. If you think breaking down is bad, call these guys and they will make the situation even worse.
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March 2023 by Kayla
Never came and cancelled on me. Called roadside assistance and they dispatched this tow company. Was told 2-2.5 hours. Called them directly at the 2 hour mark to make sure everything was ok and was told I'm the next tow. Alright. At the 2.5 hour mark, Roadside assistance asked if they had showed yet. I wasn't gonna lie and I said no. They contacted them and idk what happened because then I get a message that they're not coming at all. After I had waited 2.5 hours. Lesson learnt. I didn't have a choice and didn't want to use them in the first place after I saw the reviews but now I certainly never will even if I have the choice.
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December 2022 by Sean Lafferty
Decided they wanted to block the road completely at the corner of Olive Street and N. Sherman Road at "Those Tire Guys in York." Plenty of space in front of garages or behind to unload a car. Blocking traffic and making things unsafe.
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November 2022 by Komanique Hodge
Run fast as you can!! Car was supposed to be towed within 60 mins but to no prevail They “couldn’t find the car” left it on the highway overnight waiting on vehicle and nothing .had to call assistance again to dispatch another driver . Car got towed back in the am without the catalytic converter and without the battery. BAD FOR BUSINESS. 0/10 I DO NOT RECOMMEND .SHUT THIS PLACE DOWN .!!Service: Car towing
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November 2022 by Travis Fisher
Going to have to not recommend this towing company because the gentleman who towed my car thought that it would be appropriate to hit on my wife while I was out getting cash because their card systems had been down. Read the rest of the reviews and decide if you really want to use this company, or the plethora of others in York.
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August 2022 by Kena C
An unauthorized box truck was parked in my private lot for weeks. It was a challenge finding companies with tow trucks large enough to remove it and able to impound it. Criswell was onsite a couple hours after requesting removal. Kudos!Service: Special vehicle towing
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August 2022 by melanie SMITH
Don’t ever use this towing company unless absolutely necessary!We needed our car towed and they told us they would be here 11a.m. at the latest. They never showed up so we called at 12:45 p.m. and they said it would be about 25 more minutes because the driver was just finishing up a job that they had received after we called for a tow. A total of about four hours waiting for a tow truck that was supposed to come in 90 minutes max. And I’m not even sure they are going to show up in the next 20 minutes! Plus the girl that answered the phone was incredibly rude.Service: Car towing
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August 2022 by Melanie S.
We used Criswell towing yesterday to tow our disabled car and they were horrible. First, they were 3 hours late getting to us and second they towed our car to the wrong location! An hour after they picked the car up they called us, left a message that it was the wrong address and told us to call them back. When we called back we found out they just left the car at the wrong place! We told the dispatcher that we asked the driver if he knew where he was going, we reiterated the location, and he said yes, and her response to that was Well, he's not that good with English. We went to the where our car was and drove it ourselves to where it was supposed to go. Criswells was supposed to retrieve it and continue the tow but we never heard another word from them. We were lucky that we got our car back at all. DO NOT USE THIS TOWING COMPANY, We could have lost our car, it's a miracle we didn't. If I could give them 0 stars I would.
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August 2022 by angel Goussard
They don't care about anything but money they towed my car was heartless about leaving me in the street at night with kids. They refused to put up no fair parking signs so people wouldn't park there iand see it instead of thier tiny signs by the exit if you don't pay them they won't talk to you and as soon as you do you don't matter anymore. They didnt give me a receipt or tell me what I could do to fight it or anything because they don't want you to fight and they don't care about you
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August 2022 by Ashley Williams
Towed my grandmas car and got it stuck in neutral, now she cannot even drive it. She tried calling to see what they could do and they blamed her for it since something had to of been wrong with the car for it to need towing… So the dead battery made the gear get stuck in neutral… not to add waited over two and half hours. I would recommend anyone else.Service: Car towing
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April 2022 by Brian Holmes
Excellent company. Went above, and well beyond what was asked of them. Couldn't be more happy. Also impressed. That genuine companies, and people, still exist.Service: Car towing
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April 2022 by Gina
My car insurance tried to get them to come get my 16 year old daughter car at 11p it said it would take them 60-105 minsThey are only 1.7 miles from where she was and she only needed to take it 1.2 miles...they never showed up n said they could not find the place so they want home never tried to reach out to us sat there over 2h
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February 2022 by Marc Anderson
Will from Criswells was great. He kept me informed and was friendly. My insurance agent had the drop off address wrong for my car. I was able to correct it with my insurance company because Will called ahead to confirm the correct info for my tow. He saved me a huge headache. If not for him my car would have ended up 45 minutes away instead with my mechanic 10 minutes down the road.Service: Car towing
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February 2022 by Chase S.
It's hard to rate a company that left me hanging for a day waiting for a tow that would never arrive. I literally sought out Yelp just to post this review. To this very day I don't know whether or not this company even exists or if it's just a phone number that roadside assistance finds. I would avoid this company like the plague. They left me hanging for hours and strung me along waiting.
