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April 2023 by 4ll
Great folks. They are always pleasant and on time with my delivery. My last provider let me run out of propane all the time. That has never happened with NUGEN.
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August 2022 by Nicole Himes
He was very helpful and polite!
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February 2022 by Skip Bowers
Have been with them about 3 years now. The office is closed more than it is open. Leave messages and when they finally call back they say they had a funeral to attend. The last time I called the girl in the office called back and said she went for a ride with the driver that day.They made a delivery on a Monday and when the last cold spell hit 5 days later on Friday night into Saturday morning my furnace stopped working. The plumber checked and found my fuel line was froze up. It had been working fine for the season so far. I pay extra to have the additive added to prevent this happening. I checked my receipt and it wasn't on this time.When I called in I had to leave a message AGAIN. She called back and I told her what happened. She checked my record and told me that my record shows to put the additive in EACH time they deliver. She asked me to bring the bill when I get it to see what they could do.I went to the office TWICE and it was closed. The lady called back one time and told me she was with the driver for a ride. When I finally got to see her in the office she looked and now the delivery instructions DID NOT show to add the additive.The repair bill was for over $300.00 for a weekend service call. She then tells me she can't do anything about it but the next time they delivery there would be no charge for the $17.50 additive. I said that I didn't think that was fair and she told me that "IF I DID NOT LIKE IT I COULD GO SOMEWHERE ELSE"!!!! I wish there was a way to talk to an actual owner and not the office personnel.Their drivers do a great job when they deliver but the office staff needs to improve their customer service and phone manners. Guess I will be looking for a new propane and fuel oil delivery company when I need them again.
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February 2021 by GW J
I have used Nugen for about 3 yrs. They are just starting out in the area, and I have not had any problems. The delivery service has been good. You can get scared when the meter gets low but they have a good handle on how much you burn and use. I have never ran out of propane. The times I've gotten low, bad weather was the cause of slow response time. Their prices have been very good. I have all of my neighbors using them.
