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July 2024 by John Foster
Very helpful employees
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July 2024 by Kim Treese
great experience at the new kensington staples/ great service too
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July 2024 by Kenneth Landman
awesome!
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June 2024 by Neil Klinger
Placed an order at 11pm for business cards was told they will not be ready till 7:30 pm no reason it should take all day to print business cards..
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June 2024 by Kristen Brandon
Disappointing management, Stephen anyway. Unclear signage for returns, so Stephen was happy to let several others cut the line. Disappointing visit. Has been better in the past. I will not be shopping at this store again.
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May 2024 by jl
Customer Service at the Lower Burrell Staples location is exceptional. The Customer Service Specialists are personable, quick to provide guidance and assistance with product selection. There is little to no wait during the checkout process. The store is well organized, clean and well lit.
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May 2024 by Shawn Swartz
Very professional
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May 2024 by Sue Herb
I remember going to Staples as long as I can remember and to this day the quality of service is still impeccable even tho the faces have changed. Good place, good workers, thank you Staples!!!
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March 2024 by Jason Sheppard
This is the most incompetent group of people working in a print / document center. They're usually good but today, an 11 hour fiasco that we get charged extra for and treated like dirt. We sent our print job (600 single page tax documents) online at 8:30 AM. The online service gives you a default pickup time and if you want it before 12:00 noon, you pay a fee. Got to the store at 3PM, the documents weren't ready. Then they charged an express fee on top of this because "we didn't pick a time" online. We didn't get our documents until 7:30 PM! Paid $200.00 for 600 single black and white prints that should have been $78.00. DO NOT USE THIS STORE. We certainly will not ever again. The incompetence and rudeness that were displayed by these people that don't even understand their own service offerings is ridiculous. Corporate will be getting a letter and we're closing our own corporate delivery accounts due to this experience.
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March 2024 by Annrtte Miller
Copy department..using self service. Needed help..yes I did get help ..but the attitude that went with it.not pleasant. Not a smile..like I was bothering them..not a friendly place...
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January 2024 by Athena Villella
Hello, how are you? I own two businesses and one nonprofit in the area and I love coming to my local stores because I am in a small area Kensington and it is a low income area that doesn’t have much mostly everything closed down so when I go into my local Staples and try to Bring your business, I expect to be treated properly. However, this particular time I’m very upset with not only did not once Staples member know any information on the business advantage program, and how to use your business advantage account which I have, but all of them kind of turned their heads up to me like is, if I was asking questions that they shouldn’t have to answer. And then I asked for certain items in the store, and they told me that these items were not available in their store, and instead of walking around with me, or helping me, they led me to walk around the store, myself, and find the items That they told me they did not have and of course when I went back up to the front and said oh, I thought you didn’t have these items now I am in the wrong for pointing it out. I will not let anyone make me feel like that because they are not doing their job and do not know what their store holds. I also pulled the Manager with an accent to the side and said to the manager can you please help me with something I am trying to use my business advantage account and of course the manager had no idea what I was talking about, so not only do I feel like the head of your store is not properly trained, but I also feel like they don’t even know what they’re carrying in the store, and could have definitely lost business from me because of their answer in the laziness to not help me find something and then the attitude when I let them know that I did find something that they told me wasn’t. There is unacceptable. So yes, I have been trying to keep the local store float and support but from this point on I will be taking my business which is very good to a different place. I will not be treated like that and then when I go to look for something I’m told it is not available and it is , thank you and have a good day
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October 2023 by Darlene
Very nice store had some Amazon returns great store they do it all lol
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June 2023 by Rosemary Peck
I’m so happy that Staples is now accepting Amazon returns! Not just when they are in packages. Also it’s good for them because I usually end up buying something from the store.
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March 2023 by mark mark
Well if you want to deal with this racist Staples and deal with someone racist go ahead in and ask for Trenton. You can't ask questions about anything you just have to buy it. They don't know any of the pass codes to the computers they claim you just have to pick them up and buy them and you can't ask any questions. Even got loud with me and he went back to the other skinny guy who claimed he was a manager and they all started laughing.
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February 2023 by Daniel Bachman
Not much help from employees and employees lack required knowledge. Products very overpriced.
