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August 2024 by Mikayla Smith
This location doesn’t even deserve one star. Every time I come, there’s always an issue currently the gate is broken so you can’t even drive up and get your medication. When I arrived they were just returning back from lunch. My medication is on automatic refill and of course it wasn’t ready so I had to wait additional time for them to prepare it. I wasn’t the only one waiting and frustrated at this location, numerous people were waiting and express their frustration as well. I am a diabetic and I need my medication and this is the second and third time I’ve come and it’s not prepared. The staff is rude and unprofessional.
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August 2024 by Karen Jenei
Your self check out machine was extremely accommodating
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August 2024 by Lauri Schmidt
CVS is going Downhill Fast!!!. Don't trust them with your medical needs!!! I received extremely bad service from some of their pharmacy locations Especially the CVS in New Hope Pennsylvania. Pharmacist Christina Kim is very unprofessional as she refuses to fill my Adderall script even though I am a long time client of theirs. It's difficult for me to understand what her game is or what they think I'm trying to pull off. I normally pay out of pocket for this medication with a discount RX Card. My doctor and I tried to meet all the requirements "Manager" Pharmacist Christina Kim imposed. I agreed to a lesser dosage and to work on getting the pre-auth through. Ms Kim still refused even after my doctor spoke directly to her. Ms Kim probably insulted my Doctor and accused her of fraud or something as well !!! Her only excuse was "I don't feel comfortable filling the script" exercising her "right to refuse" to fill it. I trusted CVS to have consistent supply and quality of generic Adderall during the "sometimes" supply shortage but the outright lack of respect and consideration is criminal.. Once my script was sent and I called to see if they had enough supply to fill it and they told me it would be filled but when I arrived I was told my medication was sold to someone else. Don't trust them with your medical needs!!! CVS's generic meds are not better than anyone else's. Friends are getting MUCH MUCH BETTER DEALS, WAY CHEAPER AT ShopRite on a VARIETY of popular medications. The generic ED drug is $30 PER PILL at CVS and only $30 for 30 pills at ShopRite! There has been no lack of supply and much better service including the ability to have your calls answered at ShopRite pharmacy. I'm not at all suprised CVS is reporting 2 billion in loses and administering revenue cuts. I suppose they are cutting quality pharmacists and satisfactory customer service. I now use Giant pharmacy and have a pleasant experience with them.
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July 2024 by Lou Failla
Great pharmacy service
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May 2024 by Laila Im
Awful customer service at the front desk! They don’t know what they’re doing. Half of the time, I don’t even know if they understand me! No communication skills I tried to find a product and they couldn’t agree between the two representatives at the front desk whether they have it or not. I kept going back to the store and only wasted my time!
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February 2024 by kathy sheehan
I was taken on time and the pharmacist was very professional, courteous and had a good sense of humor. Totally painless experience!
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February 2024 by D L
After checking so many stores I was happy that this one showed they carried what I needed and still open. My husband drove for 30 min in the late evening arrived the store ~15 min before closing. It was just a quick grab for my kids’ valentines cards for school because Amazon orders were delayed. The manager “Bob” directly asked him to leave because they were closing…and was super rude as if we were delaying his check-out. Seriously?! Worst shopping experience ever.
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February 2024 by SZ Boilermaker
Well the Google review score of 2.7 speaks for itself. If you can avoid this place please do so. There’s no customer service whatsoever. They will say, oh they are too busy while the store is literally empty. They will kick customers out when it’s still during business hours. Fortunately, there are other places you can go and that’s exactly what we will do next time.
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January 2024 by Paul Niemczyk
Pharmacy is terrible. Can never get through on the phone. Today someone hung up on me after I was on hold for 8 minutes, and this has happened multiple times. Pharmacists have previously been rude - clearly their customers are a burden. Now they’re routinely complaining to customers that they are too busy. I don’t blame the pharmacists, per se; I think this is a manifestation that something is wrong with pharmacy management and/or they are under resourced. That said, they need to fix this because it’s an unpleasant experience to go here.
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January 2024 by Larry Imhoff
New year, new insurance forced me to switch from Walgreens to this miserable pharmacy. In my first experience yesterday I called them twice, was on hold 15+ minutes each time, NEVER ANSWERED. Went in the store, the pharmacist honestly said "I can't get staff." Indeed, my prior Walgreens in Flemington had twice the staff. What's the difference? Pay? No qualified locals? Only thing I can say is CVS Lambertville is even worse.
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December 2023 by p TROY THE
Cvs has provided me with the ease of living through anything. I don't care if they spit fire. They Rock
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December 2023 by Jade Macy
Jamie is fantastic with customer service. I was having some trouble printing a photo and she came and walked me through it. She was very sweet and helpful. She helped me print out an adorable acrylic photo magnet. Thank you thank you
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November 2023 by The Dark Portal
This must be the worst retail in New Hope. Lottery Machine that never works, and the old guy with glasses that works there is incredibly rude. The way he talks down to people is uncalled for.
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November 2023 by troy taylor
Cvs has provided me with the ease of living through anything. I don't care if they spit fire. They Rock
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October 2023 by Jennifer Goldman
The staff members here are really nice and efficient. Never had a problem at the pharmacy and I have been using over a year. This deserves a high rating. Best CVS I’ve ever been to.
