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September 2024 by Yury Medvedev
This is a review not for a dealership itself but for a specific employee from parts dept.
I didn't catch his name ( the first few seconds of the call got cut out ) , but I attempted to call Aug 30th around 4 10 pm to get prices for some parts , had to ask several times if I have reached the parts department (since I have been given incorrect phone number previously) until I got a clear "yes".
Okay , now I be given the gentleman my last 8 of the vin and first thing I asked for was ATF . i waited and waited on the phone , I muted my phones mike not to annoy the guy on the other end with kids screaming "baby shark". I don't know what exactly his issue was but for some unknown reason call just got disconnected . I wasted 10 min talking to an unpleasant guy in sales for what ? I didn't even get the info I needed. I wanted to compare prices for atf , brake rotors and suspension components with Lancaster Toyota not wanting to waste a trip if price was similar- but you know what , this guy is the reason why I wont go to NEW HOLLAND toyota . I d rather take a longer trip to Lancaster where guys are polite and helpful and not hang up on you when you call for info .
Thanks . Have a great day.
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May 2022 by Evan H.
Fast service, and they don't try to oversell you on things you don't need. I came in for a standard inspection, oil change, and tire rotation, and reported that I had a noise in one wheel, and that my brake pedal would shake a little bit when they got hot. They checked everything, nothing was wrong with the wheel, rotors, brakes, nothing. I thought there was an issue so they could have easily charged me to have my rotors and brake pads replaced and I wouldn't have questioned it, but they didn't. The service was quick, as soon as your in for your appointment they almost immediately pull your car back. The wait was not too long and they have a great waiting area with a self checkout snack counter! My only issue was that when they had addressed that issue of the noise I heard (choppy tires) they had moved the tire that did that to a wheel they thought would be less bothersome but it had made it significantly worse. It's no longer a big deal as they have worn down further to a more uniformed surface, but for the month or so it was louder than ever was quite annoying. Nothing that hindered my ability to drive it safely and it wasn't worth my time to get it checked out again, but regardless could have been better. (I wouldn't blame it on them as the solution of moving the tire was of standard procedure of tire rotations, and they would have no way of knowing that it'd end up being louder. Absolutely no negligence involved with that it was simply an inconvenience.
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July 2020 by Courtney K.
SCAMMERS! Every time I go there they tell me something is wrong with my car that is not. They always try to get me to spend more money. I sat and waited for my car and listened to them try and scam other people! I had my oil changed and went on vacation and came back and it was leaking everywhere. According to them, the tech said there was no gasket on the drain plug when they changed it; yet, it never leaked before I took it there. Why wouldn't they have said something at the time instead of allowing oil to leak everywhere? They fixed it without charge BUT now tried to tell me that my battery was dead after they just checked it a week ago and it was fine. They also said my check engine light was on and when I drove it after refusing to have them replace my battery there was no light and nothing else was wrong with my car. I never had an issue with my battery and have yet to still have an issue with my battery since.
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December 2019 by Joel Bailey
Excellent customer service. I was able to call in and make a request for parts. Order arrived a day later at a premium price but it what I needed in a pinch. Thanks for making it easy.
