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October 2022 by Nicole Snyder
Very rude and and super unprofessional.
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January 2022 by gary sansone
Very nice....very courteous people
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January 2021 by Lindsay Royal
So this review is for the one on State street inside the Sparkles grocery store. I went for my Covid 19 vaccine and had the best costumer service experience by the pharmacist Bob and everyone else there. At first I had trouble finding it but they were so helpful and accommodating in helping me out. They called ahead to get the insurance part out of the way to reduce the wait time. They were able to get me in right away and seem to really care about the job they are doing. My only regret is that I live over an hour away so can’t really use them on a regular basis but if you live in the area, I highly recommend them.
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January 2021 by Lindsay R.
Im not sure about this location but the one in the grocery store on state street is phenomenal. Amazing customer service and overall experience. Pharmacist Bob is great!
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October 2019 by Maria A.
By far the best Pharmacy. Pharmacists are always knowledgeable. The staff is always so nice. I have been going there since they opened and always great service . I love the warm family-like atmosphere and speedy service . Keep up the good work!!!!
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July 2019 by Joani H.
I've been going to this place for almost 10 years and in the last 4 almost 5 years I've only gotten one medicine and one medicine only so you would think it would be in their system of what I got so I guess my dr wrote the script wrong by accident and wrote for the wrong thing and instead of asking me about it since I was there she went ahead and filled everything and when she ran it through to my insurance they said they wouldn't cover it so she then calls my dr but failed to let the dr know she ran it for the one medicine instead of what I usually get so they declined my meds then calls my dr back and misinformed my dr that she ran it for one med and not the other one so I call my dr and when they said they would call and give her a verbal she says no I won't do a verbal she would rather me waste my time and gas to have me drive from new castle all the way back over to hermitage instead of taking the dr word over the phone to not only waste my time and gas but the drs time cause now he has to stay over and wait for me to get all the way there and I was talking on the phone with the nurse while in the store she in my conversation over hears me say to my nurse that she was crying over not taking a verbal over the phone I mean this grown woman made a big stink over not letting my dr call her and tell her that I was to get one medicine that the script was wrote wrong she refused to do so so she threw me out over this and I tell her how rude she was being over all this and she was soon as I told her it was the wrong medicine she was like that's not what the dr wrote I'm like ik that this is why I'm trying to ask you to do the verbal and she refused and the craziest part is I didn't c my usual dr I saw his brother cause my dr was on vacation so he doesn't really know that much about his brothers patients but he does his best to try and she not only misinformed my dr but my insurance and cried about taking a verbal shame on you I wish you wore a name tag I would mention your name on here and every place on line I feel you deserve to lose your job I've heard plenty of horrible bad things not just of the place but of you saddest part never in 10 years have I had to deal with this kind of rudeness from them only her and for what so now I had to find a friendlier place and I loved everyone there except you I could c if I haven't gone to this pharmacy that much or new and even then the kind of service you gave me was the rudest kind ever you just acted like your so perfect and you better then others gave me an attitude saying i know I can read what's this say being a Smart Alec toward me that's ok though right but when I'm not even talking to you I'm talking to my nurse and say yes she wants to cry about not taking a verbal over the phone you got butt hurt and threw me out for no reason you will reap what you sow
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June 2019 by Michael Simpkins
Consistently fast, personal service that doesn't exist anywhere else I've used. They still proactively call for refills and cover the fine details like pharmacies used to.
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October 2018 by Allison M.
Horrible horrible pharmacy. I needed meds cause I was pregnant and they wouldn't fill them for me. They would rather me not have them and have a miscarriage! AVOID THIS PLACE
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January 2018 by Cheryl Pino
I have gone to this pharmacy for years. With new insurance coverage (yes i do pay for insurance) I was TOLD i had to go to CVS..this was a constant headache, with my insurance i do pay a little bit more to go to this pharmacy BUT they are pleasant and very helpful from the pharmacist to the pharmacy techs...i will pay more and have great customer service compared to CVS PHARMACY in this town and be treated the way i was...KUDOs to Hometown Pharmacy and its staff...thanks for outstanding customer service!!!
