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January 2024 by Richard Smith
I talked to Barbara about a friends car. She took the initiative and solved the problem. Thumbs up for being there for your customers!? I would bring my car there for bodywork when needed.
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December 2023 by Shelly Ann
Fast and in time
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December 2023 by K D
They thoroughly detailed my car after it was repaired from an accident. They did a great job.
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July 2023 by Anthony Venneri
I used their service instead of another body shop because I heard good reviews. Im really unimpressed with their work considering they ruined the interior mat which is a part that was perfect before the collision repair and also the rear fender did not align correctly which also was perfect before the collision. I love my Z and end up havving to repair things myself after paying $2000 for a shop to do it. They don’t care about your car just your business.
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June 2023 by Adam Shields
They did an excellent job repairing my car. It looks brand new.
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March 2023 by Carri Donatelli
I don't mind waiting. I know it is difficult to get parts. I know places are short staffed. That isn't why I'm giving a poor review. This place has the worst communication. No one answers questions or returns phone calls. I had to stop in to get the status of my car. The customer service is terrible. The positive. My car looked good when it was done.
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March 2023 by Tom H.
I bought a Toyota Certified used 2017 Highlander from Preston Motors in Nov. 2022 and very shortly afterwards I noticed oil leaking from the rear differential onto my garage floor. I took it to Baierl Toyota in Cranberry because they are much closer to me than Preston in New Castle. Baierl Toyota told me the oil leak would not be covered under the Toyota Certified Used Vehicle warranty because the problem had been caused by a very careless mechanic at Preston Motors. The mechanic at Preston Motors had removed the oil plugs on the differential using an air chisel which totally mangled them, yet the same mangled oil plugs were then re-installed on my vehicle. Also this mechanic neglected to insert a crush washer onto the plug and this is what caused the oil leak. Mike Ward, the service manger at Preston, stepped up and admitted this problem was caused by Preston. He also agreed to pay Baierl Toyota's $188 bill to repair this problem, which was absolutely the right thing to do so I do give Preston Motors and Mike Ward credit for this. But Mike Ward also insisted that the mechanic there who had caused the problem IS ONE OF PRESTON MOTORS' BEST AUTO MECHANICS. Say WHAT?!!! By their own admission, Preston Motors' best auto mechanics do sloppy and careless work. That's important for you to know!! I will also note that Preston Motors did not offer to make me whole for my time and expenses in twice taking my vehicle to Baierl Toyota and for cleaning the leaked oil off my garage floor.
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September 2022 by SA
I’m so glad and grateful to chose preston Body shop to fix my beautiful camry, Yes took long time waiting because difficult time to find parts, but professional work was worth patience, Thank you.
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May 2022 by Joe Granata
Inquired earlier about needing work done on my Toyota and was told "that it would cost lots and lots of money" by the service department. Went elsewhere and found professional service by professional people. Not the only game in town. ??
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May 2022 by Bradley Ward IV
The more better part of that place is the interactions and knowledge.
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March 2022 by Adam Data
People are very friendly and easy to work with. At first glance the repair work looked ok. Upon closer look had overspray, runs, and rough paint. Found scratches that happened as a result of repair work that were simply covered with touch up paint after I just paid thousands repair a small dent. Took the vehicle back three times to get corrected, no such luck. If you care about the appearance of your car from closer than 20 feet beware.Service: Body & Trim
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January 2022 by Raleigh Johnson
This place is where you need to get your vehicle fixed!!! Nuff said!!!
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December 2021 by Barbara P.
I had an appointment to get my Jeep serviced. When I was asked if I was new someone would have told me they have at least seven different service areas and four different areas. Well I ended up going to seven different areas. By the time I found the place I needed to be I was late. So I was told I could wait three and a half hours before they can fit me in. They only needed to check a light that came up on my dash board. No apologies for running a person all over the place. No one can even call to find out where I should have been. I'll go to Cranberry from now on they have one stop.
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October 2021 by Rose Fakesh
Not happy with them. Should not have to repeat my self to get work done
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October 2021 by James Eicher
This place is a joke, took my car back a second time so they could fix it right and they didn't do a single thing they said. The day we set up for me and the body shop manager to look over my car together he called off.