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September 2024 by Jarodd Hargis
Service department was awesome! Super quick and professional.
They picked up my 2020 F-150 and brought it in for a transmission fluid swap, oil change, and software update. Had it back to me in a couple hours.
Fitts is a great place, love doing business with them.
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September 2024 by Sherry Cutchall
Phil Fitts Ford is a great place to buy a car. Everyone is friendly and helpful.
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September 2024 by Jack DeCesare
Fantastic help from Albee, took care of me every step of the way and I’m super happy with my finance and most importantly my car!!
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September 2024 by Patty Bobbie
Friendly, courteous and fast scheduling. Always check anything additional I might be having issues with. Ex. Tire loosing air. This is my 4th vehicle from Phil Fits Ford and I’m happy to do business with them. They always treat me right. That’s why it doesn’t bother me to drive from Hermitage for good service.
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September 2024 by Harry Lobaugh
Excellent
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September 2024 by Vincent Greco
Took my truck there for an oil change and tire rotation, everyone was very nice, they listened to my requests of full synthetic and no car wash, and was in and out within a reasonable time. I will be back definitely for future services.
After my 3rd service there now since I originally wrote this I must say they are consistent with everything, service, time taken for service ect. Only thing I wish I would have mentioned was to clean my windshield good once old state inspection sticker was removed as there was old adhesive left behind and it will probably start peeling off early. But that is just me being picky lol
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September 2024 by Brandon Zangus
Great customer service in their service department. Very knowledgable and helpful.
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September 2024 by christine amabile
I took my 2018 genesis in to the body shop to have a scratch fixed. They went up and beyond. Excellent service as always. I would recommend them to anyone.
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September 2024 by one trooper
Soo everything started out online I first tried for a 2015 ford escape but forgot I had a credit block on my credit report. Ava Brocious was nice enough to reach through texts to help me through the buying process but after going through trying to get my credit report turns out the that vehicle had already sold. I get it first come first served that was my fault for not just going and checking in person. I went in person and met Ava in the dealership and told her I was interested in 2015 ford edge. I wanted to test drive it ava went and got the car even though it was time for her to go home. Ava stayed from 5clock all the way until 9 clock until the deal was done. Brian Hietsch and Ava was such a huge help in getting my first vehicle they both were nice and caring and showed me how things worked in the car.i didn't get the sense of leave me alone your annoying me or go some where else. I would recommend this dealership to any one. Thank you guys again Ford is lucky to have workers like you.
Sincerely
Alec
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August 2024 by Gloria Smith
The service dept. is always very helpful and friendly Jim handled my problem great
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August 2024 by Joel Ruder
Pretty easy going folks at Phil Fitts Ford. Decent selection of new and used vehicles. Traded my little truck for a nice gently used F150. Ask for brian hiestch. Love my truck. Parts department is pretty good also.
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August 2024 by J Sink
Picked up my new Tremor today. Many thanks to Greg Knauf for all his help and follow up through order process, making sure everything was right once delivered to dealership, and showing me the ins and outs before I left. Great experience; thank you!
Best service and body shop around too. I used both with my F-350 Power-stroke before I switched up to the F-150 Tremor.
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August 2024 by Justin Kliem
Excellent group of people to work with. Very happy with the worked performed.
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August 2024 by Colton Ward
Their service team was quick to diagnose the problems I was having with my F150, they honored the warranty, and had me back going again in 2 days turnaround time.
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August 2024 by ChartreuseChicken
I called from out of state interested in a truck they had listed. They were very responsive and forthcoming with any information I asked for and even went out to take additional pictures of the vehicle that I asked for. I wouldn't hesitate to do business with them
