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November 2023 by MegaAUI
Definitely don't recommend New Castle Auto Repair on Wilmington Road. When there for a quote on some repairs and when i went to pick the car up they busted the button on my shift lever. Wasn't noted on the work order and the service writer didn't tell me that the button was broken. When I called about it she claimed it was already broken when she moved the car, wich was not true bc you can't shift the car without the button, especially considering my button is snapped in half a broken off inside the lever. She told me she'd fix it, by putting the already snapped button back inside my shift lever... wich wouldn't work. She is refusing to replace it, even tho they broke it. They just left it broken off the lever inside of my store compartment below the radio, then she started to yell at me on the phone saying my car was unsafe for the repairs because it didn't have mufflers.
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November 2023 by Kyle C.
I just realized for the headlight replacement and for the reverse light replacement at Walmart would've cost me $17.50 not the $140 that these guys charged. That was my mistake it'll never happen again.
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October 2023 by Diane Offie
Very friendly and courteous staff. Provided me ride home and brought car to me when finished with no problems. Was able to diagnose a problem that I thought was going to cost me a lot more and was very goodServices: Vehicle Inspection
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September 2023 by Larry Jones
Everyone at New Castle Auto Repair is very friendly and knowledgeable. I was very satisfied with the service and price. I had a check engine light come on over the weekend and I went on Monday morning they had it diagnosed and fixed in the afternoon. So I can leave for my trip on Tuesday morning. Definitely recommend them.Service: Auto engine diagnostic
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September 2023 by CookedPages
We had an issue that we discovered near their place and they managed to get us in and get that taken care of quickly. There was more work to do though, so we agreed on a price and they ordered a part. The full repair took less time than they estimated, and the final cost was almost half. They really pulled through for us and I cannot recommend them enough- They'll take care of you. Also they're AAA certified.Services: Tires
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September 2023 by Aaron White
Tries to scam you into buying expensive parts in order to "pass" your inspection. Tried to charge me 650 for tires and I spent 200 a week later at Walmart for all 4. Do not recommend... all they want is money there.Service: Vehicle Inspection
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September 2023 by Stan Buczek
Used to use painters 30 years ago but then started leasing so oil changes were covered. But bought my last two cars and decided to go back to NCAR. Lost my Coupon but but they gave me the special price anyway. Good PR. I’ll certainly be back!Service: Oil change
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August 2023 by Debra Nailor
I moved back to my hometown here in New Castle and they gave me a warm welcome! They were really nice to me and met more then all my needs as I was trying to get adjusted! I will definitely stay with them for what ever my car needs. If you want friendly service and a trust worthy place to go these people are it! These people represent what America is really about! Thank-you New Castle Auto Repair!
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August 2023 by PYSO Podcast (PYSO Podcast)
Fast, friendly and knowledgeable service. They found issues with our car that could have caused major problems that we were unaware of. Very proactive. Their staff is super friendly and caring.
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August 2023 by Lucas DeCaria
I never feel like I've been taken advantage of when I'm leaving their parking lot and driving home. I never get a " I don't know about this place" feeling. This is a luxury in this day and age. Knowing that your car will be fixed right the first time and at a price that you can't sleep at night with. From oil changes to state inspections and everything in between. If they don't have the part, they'll find it. Everyone is great. Front desk lady is always smiling and in a great mood. Mechanics don't look depressed or give off a bad vibe. It's one of the better places in the unpredictable world of used car repair. 4 seat waiting room with AC that works. TV with internet videos playing. Has a bathroom. Historic North Hills is safe. No problems walking around. Hospital one block away.
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August 2023 by Tyler Schlobohm
After weeks of problems with this buisness I can confidently say I would never recommend this place to anyone for anything plain and simple. The mechanics themselves have minimal experience and frequently lie about services done. I was told by Mike the mechanic that replaced my transmission that he test drove it for 2 days after traveling a lot of miles nothing was wrong. I don't know how that could be possible when I dropped the vehicle off and took a picture of the mileage. My vehicle was drove for less than 8 miles. I was then informed that the vehicle I brought in had multiple other issues that would need to be repaired. Upon regrettably paying the overpriced $2,400 bill I picked up my vehicle and it had a flashing check engine code and numerous other codes being pulled that were not previously an issue. The shop told me I would have to pay for another diagnostic to see what the issue was when they just supposedly repaired it. The story goes on for days but essentially this place I s a money trap a place that makes the customer feel as if they care about their service but charges them more than anywhere else at the same time. Customers beware.To Justin the owner of New Castle Auto Repair I spoke with you personally and would love to know where these bold statements were made. And you're reply to my review was pretty unusual considering I definitely already picked the vehicle up so hopefully this is not you blatantly lying about your buisness but thanks for the follow up! Have a blessed day.Service: Transmission
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July 2023 by Charlotte Sonnts
Best place to have your car serviced. Very friendly easy to schedule and work is done on time.Service: Vehicle Inspection
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July 2023 by Chad Pcsolyar
Stopped in for an oil change without an appointment and they were willing to fit me in with no problem. Pricing was more than fair (even without their coupon) for a full synthetic oil change and multi point inspection. Will definitely go back.
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July 2023 by Zane
Very professional and organized business, I had them troubleshoot a transmission issue I was having. It was completed in a timely manner, this is by my experience a honest shop. If you have reservations about taking your vehicle to a shop in fear of them charging for repairs that are not needed. Look no further then New Castle auto repair. They will not recommend unnecessary work to increase their profits. They say, “A honest mechanic is hard to find.” Well I found one.Service: Transmission
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July 2023 by Randolph
I was running late to have a ball joint replacement and sway bar links (2) on front of my vehicle before taking a 650 mile trip for vacation on Sunday, and it was Thursday afternoon. No one could get me in except the dealer, and they quoted me approximately $,900.00, to do those jobs, I had called several local repair shops, but no help! But, when I texted NCAR, to my surprise, they texted me back, and said, "drop it off tomorrow morning and we'll get you fixed up")! And, they did, for 1/2 the price of the dealership! I'd have to say that NCAR Saved our vacation! THANK YOU VERY MUCH NCAR!Service: Steering & suspension repair
