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June 2024 by Jacob McCracken
Guys at this location know their stuff. There's not many places where you can give part number and not get the make model engine and 2 or 4wd questions. Quick and efficient staff too
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February 2024 by Sherri Michaels
About two or so weeks ago I needed a new battery for my car. A wonderful young man named Kobby helped me get a battery and installed it for me. I felt so bad it was such a cold night and he did it without a complaint. We have never had an issue with anyone at this store. Customer service at its finest.
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December 2023 by John Brown
Great Service, young man knew what I was asking for.
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October 2023 by PR Custom Contracting
The store manager Kobby is an awesome dude always helpful and honestly I haven’t went to another parts store since.
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October 2023 by PR Custom Contracting LLC
The store manager Kobby is an awesome dude always helpful and honestly I haven’t went to another parts store since.
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October 2023 by Jessa Nik
Went here in the evening on Wednesday the 27th and a really kind helpful gentleman was working here. I never usually leave reviews but he was so nice and the only person that would help us and had our part. We checked cranberry to butler and nowhere offered any help besides the new castle Oriellys. The store was so clean and nice. Instead of driving to butler or cranberry I’ll be going back to the new castle orielly when I need something.
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September 2023 by Adam
Was just coming in for a headlight was a bit confused though so two employees named nate and Martin came outside and helped me also Nate also helped me pick the right bulbs out perfect employees
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August 2023 by Ralph Myers
Great place
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July 2023 by Mark Fleis
At first I thought it was weird that auto parts stores were right next to each other, but now I feel it's nice to quickly get a couple quotes on parts and go with the best option
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May 2023 by Todd Montgomery
Best place in new castle for fast and know how from the employees. And just my personal opinion there better then auto zone and advanced hands down
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May 2023 by Lori Lightner
Friendly and helpful. Very knowledgeable.
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January 2023 by Chris Cox
Fantastic group of hard working people. Always take care of me for whatever I need and have it ready for pick up when I arrive!
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December 2022 by The Rev. Randy Wagner
With the exception of just one or two employees, the service is friendly . Those that show a slacking attitude should be removed. Management is awesome towards all customers.
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November 2022 by Dave Malz
Koby best parts guy in town!
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October 2022 by Sara
The level of customer service this place provides exceeds any expectations of an auto parts store. I walked into O'Reilly's after advanced auto could not or would not help me . I needed a battery for my SUV and was told from the other auto part store ^^ my battery had to be professionally installed by a dealer . So I thought I'd try O'Reilly's before I called a garage. The staff was so friendly, knowledgeable, and helpful. I walked in expecting an " I'm sorry can't help you " Instead I got " of course we'd be happy to help you ". Two very friendly staff members named Colby and Wilmer stood out in the rain almost 30 minutes installing my battery . Colby and Wilmer went above and beyond to get me back on the road. Thanks so much guys !!! ? I will never go to another auto part store again.
