O'Reilly Auto Parts store #5256 in New Castle, Pennsylvania, is a well-regarded location known for its knowledgeable staff and helpful service. Customers appreciate the quick and efficient assistance from employees who are willing to help with parts selection, provide advice on make, model, engine, and 2- or 4-wheel-drive questions, and even install batteries without hesitation. The store offers a wide range of parts, tools, and accessories, along with services like free battery testing, wiper blade and bulb installation, fluid recycling, and check engine light testing. They also resurface brake rotors and drums and have a free Loaner Tool program for customers needing tools they do not have at home. Customers frequently praise the friendly and kind staff, mentioning that employees like Kobby, Nate, and Martin go above and beyond to ensure a good experience. The store is kept clean and well-organized, making shopping easy. Many customers find it convenient to compare quotes from nearby stores, appreciating the nearby locations for quick service. Overall, the store provides excellent customer service, quality products, and helpful store services, making it a trusted choice for auto parts needs.
Best customer service Ive seen in years. The people working here know their stuff and are so apt to help you with all your car needs.
June 2024
Guys at this location know their stuff. There's not many places where you can give part number and not get the make model engine and 2 or 4wd questions. Quick and efficient staff too
February 2024
About two or so weeks ago I needed a new battery for my car. A wonderful young man named Kobby helped me get a battery and installed it for me. I felt so bad it was such a cold night and he did it without a complaint. We have never had an issue with anyone at this store. Customer service at its finest.
