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September 2023 by PeacefulLove
Great service
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June 2023 by Joe S.
This location in New Castle was Ok. I stopped in looking for a drink for the road, and also to use the rest room. The restrooms were clean, but as I exited, I saw the bins of clearance food just outside the doors. It kinda grossed me out, and also didn't make sense as nobody would see it unless they used the bathroom, which has to be a small percentage since PO Lunch closed (those were some damn good chili dogs).It's probably great for everyday shopping. It not a behemoth like some of the Giant Eagles in Pittsburgh, so it's manageable for every day stuff without making the trek to Walmart.
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August 2022 by Àmanda Smith
The drive thru pickup window had a line of 8 cars waiting. This is not unusual. The drive thru area is so small for the amount of people that use it. The wait is always long, often more than 15 minutes. The techs are friendly and generally very helpful.
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June 2022 by Sandy Curry
Just bought this lettuce. Where does this store get their produce????!
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May 2022 by Charlie Schulz
Quick speedy refil.on prescription
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January 2022 by Teralynn C.
NEVER HAVE I EVER!!! I have worked in customer service for every job I have ever had. Each with a training video on how to treat people. So my first experience with this location. My Giant Eagle Advantage card would not scan. I mistakenly asked for assistance on register 7 SELF CHECKOUT when TINA was finished with her previous customer. I was PATIENT. She walks up a moment later Yells at me for having more than 10 items. Says my card wont work I need a new one. I then Inform her how Giant Eagle in Chippewa PA had typed the numbers on the card in the system for me and this is not customer service she was being rude, and while I was POLITELY walking away TINA proceeded to say rude things to other customers about the situation. I never experienced such awful customer service in my life. I have never treated my customers like that. Giant Eagle 1: What kind of treatment do you give your employees. Has TINA worked the entire pandemic without any vacation days that were not used for sick days? 2: to you train in customer service?? or 3: you just hire negative people? This is completely unacceptable behavior.
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October 2021 by Leah Lindner
They are always fast with my prescription and always so nice over the phone and in person.
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October 2021 by Scott Murray
Excellent service
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May 2021 by Mike Lutton
Best place for your own med needs
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April 2021 by Tim Kauffman
They are morons and follow all of the sheep and Woofies so called mandates, DO NOT EVER GO HERE IF YOU ARE A FREE AMERICAN.
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November 2020 by Daniel Dejaneiro
Very Poor Customer Service & Unprofessional Management
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August 2020 by Dan Hanson
I have a medical exemption to not wear a mask. I was approached by 3 female employees who didn't care, and forced me to leave the store. If their masks worked, as did others, im not sure what the concern was. I worked at Giant Eagle from 98-2000, my mother retired after 20 years there. I suffer from severe PTSD from multiple tours in Iraq and Afghanistan. There is no chance ill ever spend another dime here. Im working with my attorney as well to review my options.
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August 2020 by Cindy Crawford
Giant eagle has removed all signs for social distancing, directions for aisles, employees coming up close to you. People coughing and not wearing masks. Did the virus go away giant eagle? Just wondering what prompted the removal of what looked like an “attempt” to help.
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May 2020 by kathy Brommer
At first loved this pharmacy but then I feel like I am judged by the medications I am prescribed. I have a friend that works here and they dont realize what I am told and by what I was told there is alot of talk and judgment against many customers based on what MEDICATIONS are prescribed. It's not right or there business of what MEDICATIONS customers are prescribed or there diagnosis . I would have definitely recommended this pharmacy when I first went but then realized I would recommend another pharmacy where you wont be talked about after you pick up your prescription. ??
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April 2020 by Robert T.
With the virus going around and affecting how we all shop and try to stay safe some stores like this one are showing there true colors. I went there to buy some food for my house only to be discriminated against. They choose who to enforce there new policy's, which by the way aren't really working, against people they choose to select. I know this because the worker runs up to us and says you cant go down that way, we were just moved to the side for an elder lady trying to get through. so imagine if the giant eagle worker had the virus, she would of now just gave it to us, she was right in our face. I looked at her and said how can you say that to us, there is a couple of off duty workers hanging over each others cart, does that not break the guidelines. People need to wake up, our freedoms are disappearing, we live in country full of dictators. Why do people stand by and let this happen, I walked out, went to Walmart, and you know the lady at front of Walmart greeted me, I say thank you Walmart for providing some good service on a day like today.
