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August 2024 by Cindy Elford
I highly recommend this dealership. Despite having a fire last week they gave us one of the most pleasurable experiences we have ever had at a car dealership. They gave me more for my car than any other dealership offered me and they worked with our unique titling situation. We had looked for months for the perfect vehicle to fit our needs and they came thru for us . Jeff the sales manager was great and the owner Mike made sure to thank us personally for buying from them. All the employees we interacted with were genuinely friendly and welcoming and made us feel special. If you are looking for a vehicle this is the place to go.
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August 2024 by John Springsteen
Our experience with Michael Mansour and his Staff was an excellent one! The minute we pulled into the CarConnection Superstore lot, we noticed a wide array of quality vehicles of all types/makes. The pickup truck we purchased was clean as a whistle when we took our test drive. Michael answered all our questions succinctly. The purchase process was seamless. I could tell Michael takes pride not only in his vehicle inventory or buildings and grounds - but also in keeping his customers happy. And that Michael Monsour certainly did!
~John and Teresa Springsteen
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August 2024 by Tim Beaman
Do yourselves a favor and take your business elsewhere. The very definition of shady used car salesman. Will literally tell you anything to sell you a car. Not short of telling you they'd put their kids into a car that should have never passed inspection. 1 year, 2 thousand dollars, 4 wheel bearings, front and back brakes, a strut, new cv axles, and I still don't feel safe driving on the highway. I've given up at this point. 0 out of 10, very ghetto.
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April 2024 by Linda Carbaugh
Terrible disappointmented with this place, I contacted the "online guy" asking about the body condition of a vehicle , he stated he wad not on site, so we should drive over and take a look, the truck body literally had dings scratches and scrapes ON EVERY PANEL..WHAT A WASTE OF TIME. whoever is answering the online website is useless.
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March 2024 by Justin
Had a Rollercoaster of an experience recently. I've been searching for a motorcycle and saw a 2023 Ducati Monster posted on facebook. The seller and I agreed on 10.5k. She then tells me it's actually at this dealership, as her friend is selling it for her. After contacting the dealership about the purchase, I did not recieve a call back and they were closed the next day. During that interim the price raised up to 12.5k. They stated after doing research they decided the bike was worth more than the agreed upon price. We negotiated down to 11.5. The OTD cost was 13k. This was due to a huge doc fee that made up nearly $600, idk about car dealerships but most bike dealerships I've dealt with are around $200-$300. In addition the bike has not yet had its 600 mile service, which cost about $550. Initially, this purchase should have been around 11.5k after taxes, title and registration, now looking to be around 2k more. I had to walk away. However, I want to state that the salesman (and I believe owner) Mike was a genuine guy who seems to be in a rough position trying to help a friend sell her bike, under negotiations he was not made privy to beforehand. He did a lot of leg work to try to make this work but his hands definitely seemed tied due to the bike not actually belonging to the dealership. This should've been a simple transaction between two private parties. What should have been a fun and exciting purchase became a very negative experience. I'm giving 3 stars due to my experience, despite that the dealership deserves the high regard its recieved from others, and I would definitely give them a consideration when deciding to purchase a vehicle that the dealership actually owns.
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February 2024 by Ronnie Becker
Cannot recommend this place enough. We came from out of town with a check engine light. Travis, the mechanic, really helped us out. He got us back home safely, and made us feel welcome and comfortable while we were there. Will definitely return if I have car issues. Id give 6 stars if I could.
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January 2024 by Thomas Law
If I could give 0 Stars out of 5, I would. This was an experience I would like to forget and have a do over and purchase a vehicle somewhere else. I bought my 2014 Chevy in September, when I test drove the vehicle I wrote down everything I saw, heard, and felt wrong with the vehicle(I have personal experience working on vehicles). I was promised by Joe that everything would be take care of if I agreed to purchase the vehicle. After some time, I agreed. Nothing was fixed on this vehicle.
Needed brakes?
Not done, I had to replace them because the rear were metal on metal.
Parking brake needed fixed?
Not fixed, even after taking it back under warranty and being told the part was ordered. Well it's been 2 months now and they won't answer my calls about the part.
Needed new rotors?
Just sanded them down, not replaced.
Loud exhaust?
Still loud.
Interior needed fixed?
"Can't fix Interior items"
Serpentine belt, pulleys need replaced?
on my 3rd belt now, ordering my own parts.
This place is a joke, my wife felt uncomfortable around the gentlemen there. And they were unprofessional.
They have a motto, "A happy customer tells 3 people, an unhappy customer tells 300" Well I want to tell 3,000 people due to this experience. This was an experience I will remember and I will not be returning.
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December 2023 by Gloria Da Silva
Great experience! Jeff had the car we saw online ready for us when we got there. Even though we were in a time crunch, we quickly did the test drive and finished the paperwork. Surprisingly, we finished everything before our allotted time was up.
Michael, the Manager, came over to say hi while we waited, showing how customer-focused his team is.
I really suggest this place, and I'll definitely think about coming back for future car needs.
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December 2023 by JDC Win
Fastest buying experience ever. Clean place and courteous team. We bought a used van priced right and ready to go.
Thank you!
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October 2023 by Tyler Donofrio
An absolute terrible experience if I could rate 0 stars I would sold me a car stating the bumper was repainted but forgot to mention the whole left side of the car was reconstructed mine you I traded in a truck for 10k and the car was msrp at 36k got the car appraised at another dealer to sell after I found out about the REAL DAMAGE and it's ONLY WORTH 21K IF YOU DO BUSINESS HERE YOU WOULD BE MAKING A MISTAKE OF A LIFE TIME and the whole entire sales experience is like they are push push push the whole time like do not shop here
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October 2023 by Mason Friess
Great team! Everyone is down to earth and they are fully transparent! Even stayed late to complete our purchase!
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October 2023 by George P.
let me tell you from one salesman to another I was impressed.I am a perfectionist and Mike passed the research and checked out as exceptional. I am a Christian and don't compromise. I had a plus that one of my best friends just started there and both of us were checking it out. I have to say thanks Joe Audino and Mike Mansour. You get my business! I believe the Lord answered our prayers. Best value, price, and experience I have had in purchasing a good car he listened and made it great!
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August 2023 by Gary Rodgers
Definitely going to be a repeat customer. Very friendly nice. Don't treat you like another number. Treat you like a customer upfront and honest about the cars they sell. Not pushy at all. Will take time to know you and meet your needs and answer questions. First dealership that I loved service I got
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August 2023 by Bill elam
I had a pretty disappointing experience with this dealer. I bought a car from them out of state. Because I wasnt local it was very important that they reveal all flaws or mechanical issues. The sales person was good about pointing out the paint or wheel imperfections but as I took delivery I’ve had numerous issues. I immediately let them know the sunroof wasn’t working properly,($1234 to fix) the check engine light was on ($90 to have Audi reset this) and there was a sidewall bulge in the 21" Michelin tire ($505 for a new one). All of this was conveyed to the owner Michael via phone message and email and nothing has been done to make this right. I don’t expect a used Audi S8 to be prefect but I don’t expect to pay full asking price and then dumping $1800 into the car immediately. I buy and sell preowned premium cars all the time and this was a bad buying experience. Really unfortunate.
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July 2023 by Cory Robertson
after shopping around for months at multiple dealerships i ended up finding the best deal on a used truck here. salesman and owner were great people to deal with. definitely recommend a visit if your looking for a vehicle.
