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January 2024 by Craig Brown
Steve from the New Castle store was able to fix a long standing problem I was having with my phone. I had gone through a number of avenues to try and fix it and no one could. He fix it in minutes and saved me from paying 200 dollar fee through insurance. Very pleasant to deal with as well. Thanks again
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November 2023 by Stephanie Wilson
Luke Wilson receiving his new PINK iPhone 15 - he was crying ☹️ just kidding he bought the new shiny black one! The team here is the very best!!! Best kept secret in New Castle PA
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November 2023 by Michelle Patterson
FANTASTIC experience. Went in to switch over 3 lines and devices from Verizon to AT&T and it was such a smooth process. This store knows their stuff! Highly recommend!
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October 2023 by Sandi Mccune
I recently list my phone on vacation. When I came into the store I was greeted promptly and Isaac helped me immensely. He helped me get a new phone for a very reasonable price and also helped me get all my apps running. Definitely an asset to that store
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September 2023 by Marie Hogan
I love this store and its employees. Brad was especially helpful and made upgrading my phone a quick and pleasant experience. I don’t even bother going to other AT&T stores because I know I’ll get the best service at this location without any crazy wait times. ?
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August 2023 by Dyanne Janacone
Go here for your phone. Very friendly and helpful. Hard to get service this good these days!!! Wish I could give more than 5 stars.
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August 2023 by Ty Smith
I just recently visited this AT&T location and had nothing but the best service. I upgraded my phone and the staff was very efficient with the entire process. I will definitely be back.
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July 2023 by Drew
Issac was very attentive and on his p's and q's juggling me and other customers without ever making me or I'm sure others, feel left out. After leaving the store one of my phone lines had a issue and I was able to go back to the store and Isaac went out of his way to go beyond the people at the call centers/ tech support's so called abilities and resolved tha issue right away.
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July 2023 by Justin Ferrante
Just a warning I highly recommend going to the store to dotrade in for phone! I traded 1 in they have absolutely zero record of it even tho it was sent back so now I gotta pay almost 800$ because of these IDIOTS AND THEY DONT CARE WHAT SO EVER TO HELP!!
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July 2023 by Jennifer Tolbert
The reps helped me with my iPhone issues, replaced my screen and were also very knowledgeable and gave me a pamphlet to take home to my elderly parents that explains the internet services.I live in Pittsburgh but any time I need anything I come to the New Castle store!! They are quick, & friendly!
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June 2023 by Mel M
Extremely happy with the service that we received from Hamza and Jessica. He was very patient and helpful so that we left happy and comfortable with our upgrades. They both provided excellent customer service and didn’t make us feel rushed. Definitely will continue our service needs with them!
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June 2023 by Leila Haag
Brad was very nice and educational.. answered all of my questions and was able to get what I needed done!Great store, and great customer service! :)
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May 2023 by Adam Georgia
I'm amazing customer service very friendly people. Willing to help. Even when things get difficult don't get aggravated.
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May 2023 by Ryan Kelly
Amazing customer service! Issac and Hamzeh were very helpful and very personable! Recommend this store to everyone!!
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May 2023 by Don Sluder
My favorite AT&T store in Lawrence County. Anytime I have any issues I get support from this store. The staff is very knowledgeable and always very helpful.
