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February 2024 by Tey Dudek
Went dress shopping for my future sister in law and the moms and had a wonderful experience. Their selection is innovative and youthful. The staff was wonderful in aiding us to find the perfect styles. Their mothers gown selection is the best I've seen for youthful looking moms. Highly recommend!
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February 2024 by Audrey Imhof
I went there specifically because I found several dresses on their site that I really liked. I even sent an email stating exactly what designer I liked and what dresses. When I arrived they informed me they no longer carry that designer and did not have the dresses that I emailed about. The consultant barely glanced at the pictures I saved from their website of all the dresses I liked. She didn’t pull a single dress I showed her from online. She didn’t want my family involved in selecting dresses and left me alone in the dressing room to get into the dresses myself. She and another consultant kept picking dresses that were nothing like what I told her I wanted. The other consultant actually made a comment to my family that brides don’t actually know what they want and she wanted to see me in a specific dress even though my family already told her I wouldn’t like it and it wasn’t what I wanted. I felt like no one was listening to me or helping me. I told them right from the start that I wasn’t interested in spending a lot of money and they continued to pick dresses that were over $3000. When I decided to put on a veil, I told my consultant three times that I was using my cousins veil. She once again wasn’t listening to me and went to get veils to put on. When she came back in and my cousin was putting her veil on me, the constant made a snippy comment to her about being the new consultant. It was rude. I felt very discouraged and upset that my first experience trying on dresses went so badly. We ended up going somewhere else in the area and I had a much better experience and found my dress.
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November 2023 by Katie Valerio
Honestly at first I thought this place was amazing, customer service was great, until my dress arrived. I fell in love with a dress & I was told they custom order it from their private label designer & it was completely customizable. The first day I tried dresses on they that it needed to be ordered asap because it comes from Poland, so I explained to them my very personal situation of having a weight loss surgery which was causing me to loose rapid amounts of weight & I was in the middle of my journey & was projected to loose about 50 pounds by the time of my wedding, (which made me nervous to get a dress because I knew I would look differently in it later & I didn’t know the correct size to order) they were so understanding & said they worked with brides that had that situation before & I felt so much better. I ordered the dress that day in January. In June called & ask if I can come in for updated measurements because I knew I had lost a few inches & since it hadn’t come in yet, they told me to come down & they would sent them the updated size. In the middle of July they told me my dress was in & when I went to try it on it was a mess. I was first told that my sleeves that I had custom ordered were left in Ukraine, which was a real bummer because that was the one part of the dress I couldn’t envision as the sample didn’t have any. When I tried my dress on I instantly knew it was wrong. It was so huge on me, it wasn’t even close to being the correct size. I couldn’t stop crying because I had no idea what to do at that point with my wedding in 2 months, the store attendant suggested I just bought a second dress that did fit, it was incredibly frustrating as my dress was supposed to… ( I didn’t expect it to be perfect but for reference my seamstress cut off 12 inches of the total back, had to remake the cups - essentially the entire dress as she had to cut it into two pieces & continue to cut it down as the wedding approached.) When my sleeves came in two weeks later they looked as if they were part of a halloween costume & were honestly laughable. It was sad to see my dream dress become such a nightmare situation.
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October 2023 by Kaelyn Staples
We had an absolutely wonderful experience with everyone in the store. Everyone acted as a family and their one goal was to make sure we were all happy at the end of the day. DJ and Lynda were beyond personable and we kept coming back for more. In the end we left with a wedding dress two dresses for both our mothers and a bridesmaid dress. Thank you Exquisite Bride for everything!!
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October 2023 by Laura Edwards
I got my dress from Exquisite for my 9-9-23 wedding! I fell in love with the dress and the owners! They were amazing. However the lady Ruth who does the alterations was a nightmare. 7 months of having my dress and 8 trips out there and she had done nothing to it. I had to keep calling and it was to the point I was so stressed and upset I had to yell at her before she started it. I got my dress 3 days before my wedding. For the money I spent on alterations was not the service I expected. She is slow and very overwhelmed. Not to mention how dirty and cluttered it was down stairs. I would not recommend anymore ever use her.
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October 2023 by Amanda
I’m not one to post negative reviews, but in order to save other brides from making the same mistake I did... I’ll start off by saying I found Exquisite Bride by going to a bridal show. Lynda literally undressed a mannequin in the middle of the show just so I could try on my dream dress. I didn’t end up with THAT dress, but for her to do that for me was beyond expectation. I LOVE Lynda and the rest of the bridal shop team. The issue I had was with the seamstress that they recommended me to, who does work in the basement of the shop. When I first met her, and up until the last fitting, I had no issues with her at all. She is as sweet as can be. But her time management is AWFUL.I was supposed to have my final fitting on the Tuesday before my wedding, and when I was getting ready to leave work to make the hour long trip there, she called me and told me it wasn’t ready yet and wouldn’t be until maybe 4pm maybe later. I took a deep breath and said okay, let’s just reschedule for the same time tomorrow. She agreed and told me she would see me the next day. Wednesday comes and I leave work, pick my mom who works from home, drive an hour there, just to pull into the parking lot and her to call me and tell me that it’s still not ready. I told her we were in the parking lot and she told us to come in. My mom was furious and I had no words. I’m more understanding out of the two of us so I just said, okay, when will it be done? And she told me she would drop it off at my mom’s house at 8:30am the next morning (Thursday before my wedding), but she would have to stay up ALL NIGHT to get it done. Trying to make us feel bad for her? I took another deep breath and said okay, sounds great and I let it go. Next day comes, again it is now Thursday before my Saturday wedding, and I had to drive 45 minutes to my moms house in the morning to make it there at 8:30 to meet Ruth there to get my gown. I pull in to my mom’s at 8:30. No sign of Ruth. 9am comes- nothing. 9:30- nothing. Okay- maybe I’ll call her. I called her number and she doesn’t answer. Okay- maybe she’s on her way? It gets to 10:05 and I get a call. “I’m so sorry I slept in I know, I’m so exhausted, I’ll have it done by this afternoon” I say okay. 5pm rolls around and I call her again asking when I will get my dress. She tells me it’s not ready yet, maybe by 8pm. At this point my stepdad gets involved and just says we will GO get the dress, we don’t even care if it’s done at this point. We drove up to the shop and picked it up at 9pm that night. I didn't try it on because I was so exhausted and so fed up, I didn't want to be there longer than I had to, and I did NOT want her doing anything else to my dress. When we were leaving, we saw a car with two other women in it and they also didn’t look very happy.End of the story is— my mom and I both missed out on hours of work, and in turn money, and she created 100 times more stress, not to mention a lot of loss of sleep, a few days before my wedding. She also did not hem it enough-- to where I was tripping on it the entire night. She did not put the clasp in the back like she told my mom she would, and she didn’t put a liner on the straps like she said, so my straps were bothering me all night to the point where my shoulders were red.So, again. I’m not one to write bad reviews, but Exquisite Bride team— this is NOT okay. Broken promises on broken promises and a lack of accountability for poor service. PLEASE, something needs to be done about this, especially after reading a bunch of other recent reviews. I'm not the only one, but I really hope I'm the last...Thanks for reading.
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August 2023 by Breanne Katherine
Loved the quality of my dress and service of the staff - very friendly and helpful! That being said, I do not feel the same about their downstairs seamstress who was not able to complete my alterations until midnight the night before I was out of town for my wedding the next day. She delivered (literally!) but the amount of progress that was not made over the duration of 4-5 months was next to nothing, thus having to cost the business one star.
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August 2023 by jaylene warman
Everyone was so helpful and kind. I like how they stayed with me the whole time and helped me pick out a dress I loved and within budget. I will recommend to everyone !!
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August 2023 by Annalee Tomak
Murraysville location: I went here because I saw that they are one of the very few stores in the area that carry a designer (Maggie Sottero) that I really like. I had a specific dress in mind among others from the designer that I wanted to try. I noted this in my appointment request with names and numbers of the dresses that I wanted to try on. I also said in my consultation that I did NOT want a lace dress. Upon arriving I was walked around the showroom and shown many dresses that were lace. I kept reiterating that I didn’t want lace on the dress. When we got to the Maggie sottero section I mentioned the dresses that I liked and they let me know that they only had 4 dresses in stock from her. None of the dresses were the ones that I had picked out and mentioned while booking the appointment. I thought that maybe they could get them from the other location (we’d have to do a second appointment no big deal) so I tried on all the dresses that were pulled for me. They were all Lacey except for three and they were pushing their in house label. I tried on the dresses and wasn’t liking any of them strongly so I mentioned the Maggie dress that I liked again. They said they would try to get a loner for me to try on but then we figured out it is a discontinued dress so that would not work. One of the women also snapped at my mom for asking questions about the dress. Not cool. I tried on one final dress that was closer to what I was looking for but not quite right and when I expressed that it was my favorite they swarmed in with celebratory champagne insinuating that I was choosing that dress. I was not. When I decided that I was not going to find my dress today the woman that snapped at my mom shoved me back into the dressing room and didn’t even bother removing the clips from the dress that I was wearing. The owner DJ was really lovely, he explained how they could alter the dress to be closer to my vision and even went as far as calling other shops to see if anyone had the dress I was looking for but the rest of the experience was not good. The most upsetting part is paying $75 to book the appointment. They had multiple chances to let me know that they didn’t have what I was looking for before I went to the appointment and they instead chose to just take my money. A very disappointing start to looking for dresses
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July 2023 by Francine P.
Wonderful experience at The Exquisite Bride in Murrysville. Every one was so helpful and pleasant. My MOB dress was delivered on time and it was perfect. I definitely would recommend them.
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June 2023 by Jean Simpson
Great place and staff!
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June 2023 by Donna Christ
To uppity
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April 2023 by Veronica Kost
MY FAIRY GODMOTHER... I had an unconventional request. Long story short I had ordered a dress from another store and they ordered the wrong dress by mistake. It was a nightmare I was down to 13 days before my wedding and One Enchanted Evening came in and saved me. They went out of their way to make it happen for me. I cannot thank them enough or say enough about how amazing they truly are. THANK YOU!
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March 2023 by Sarah J.
Such a wonderful experience here! Everything I could've wanted when finding my dress. The team here is amazing and so helpful.
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October 2022 by Alyssa Klotzbaugh
Do NOT recommend to alterations. Had to keep going back multiple and nothing was done. I told her what I wanted done multiple times and she would forget each time. Cancelled my appt day of multiple times one hour before. At my final fitting she had to hand sew to fix the straps that she didn’t “remember” what I wanted. At one of my alteration appts I pointed out 2 stains on my $2000 dress and she promised to get them out (they obviously came from her considering I only tried MY dress on once). Came back for the final fitting and there were 3 stains!!! Said there’s nothing else she can do. Completely disgusted with the in professionalism and would NOT recommend if you want it on time and in pristine condition.
