Dollar Bank receives praise for its professional, knowledgeable, and helpful staff across multiple branches and departments. Customers report positive outcomes with issues like fraud resolution and account corrections, leading to high satisfaction. The bank is appreciated for its compassionate service, with some clients being long-term customers. However, a noted downside is the online banking platform, which is described as seriously lacking and limited in its website and app functionality. Despite this, many express being very pleased and happy with the bank overall.
Wow! 5 stars well deserved! Casey was wonderful today helping my son who had some fraud on account. She was very professional, helpful and compassionate. We walked out with everything fixed and a positive outcome. This is why im a 30 year customer!
November 2024
Staff at Murrysville office is always helpful, knowledgeable and professional.
March 2023
Well, the IRA department corrected the issue for us! I give them credit; the person in the IRA department who set up the accounts called, was very kind, and reset our accounts back to the way we wanted them. She apologized for the trouble. Very satisfied now!
