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March 2024 by Madeline Sharrock
Made an appointment for the afternoon on the day I noticed that one of my tires had developed a bubble in the sidewall. (I was 300 miles from home.) That appointment was later cancelled as their technician was leaving for the day at 2:30 pm! When I rescheduled for the following morning at 9 am the manager said they would have the appropriate tires pulled so that we could discuss my options, as I had given them the size of tire that was required. Upon arrival, no tires were pulled and there was a question as to whether they even had them in stock. While there, the shop was being audited by a PA State Auditor for missing inspection records. As I was waiting, the manager sent out his only technician on a wild goose chase to photograph a sticker in a car located 2 miles away so that it could be recorded. After 30 minutes, of no action on my car, I questioned the manager, who now had other customers waiting as well. The manager only then pulled my car in to begin replacing the 2 front tires.The PA State auditor requested to see all the tools necessary to perform the required Emissions & Safety Inspections and several of the required tools were not available with the manager explaining that those tools were provided by the individual technicians. (Apparently, this manager has only been on the site for 4 months and blamed the past manager for all the violations that were being discovered at this particular shop.) Being familiar with retail management I was appalled that after 4 months of being the manager of a poorly run shop that things were in such disarray!Turns out that the licenses required by each individual technician to perform the PA State Safety & Emissions Inspections were not all on file either. The Auditor then began taking photos of the unsafe conditions that existed around this shop and taking notes to share with the necessary agencies in PA to access the safety and reliability of this particular shop.I am rather dubious about the quality of work done on my car and the tire replacement. I drove with caution on my return home to New York. I will be having the tires and the installation of them reviewed by my home mechanic to make sure that my car is safe.I would not recommend anyone take their car to this particular shop.
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March 2024 by Michelle Clayton
They were wonderful! Helpful, knowledgeable, and got us back on the road quickly! Great job!
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March 2024 by Clayton Thompson
These guys went above and beyond! You need your car serviced? Come here
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March 2024 by kait dehart
Tim and the manager were super super nice and compassionate! I’ve been terrified of taking my car anywhere but they explained everything perfectly for me and made me feel so much better about my car! I definitely plan on coming back for anymore work that’ll need to be done!
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February 2024 by snackoncierge
Conveniently located in the plaza so you can wander while you wait, there is the standard services.... coupon good and as with anywhere make sure you have an appointment for longer things/parts. Seems like people think they just "fix stuff" not how it works hoss. They can definitely look but worn out squeaking parts gotta be swapped. Average shop experience. Again Conveniently located and can get the inspections done as you shop ect.
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January 2024 by Emily Henderson
The boys here are absolutely wonderful and amazing. They go above and beyond for their customers. One took me to go return a part and buy the right one just so I’d be able to have my car. I appreciate them more than they know
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January 2024 by Christina Pomatto
Always a great experience here.
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January 2024 by Bryhanna hannon
The whole team Managers and Tech were all very proficient and professional made the entire experience stress free and got my issues taken care fast and even explained in detail everything I needed to do to prevent it in the future.. thank y'all.
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December 2023 by Diane Stoker
Amazing, kind, friendly and honest. I'll definitely go back. I highly recommend them.
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December 2023 by jaedyn durst
At monro auto service and tire center they make sure that all your car service needs are taken care of and done efficiently in a timely manner. Their employees are amazing. Best service I have ever received. 10/10 highly recommend.
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December 2023 by Porsche hittie
Alex is one of the best managers I think I’ve ever had to deal with here at monro. Tim is one of the best technicians I’ve seen come in here very efficient and effective really did wonders on my vehicle I will forever be a return customer just because of those two employees.
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December 2023 by Holly W.
The new team has experience, knowledge, works fast and efficiently to get the job done! Tim and his team took pride in their work and got the job done. Check the new team out!
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December 2023 by Miranda Edwards
Excellent customer service, know what they’re doing. Wonderful techs. Alex and Tim were fantastic and very helpful
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November 2023 by DarkStarPyro
First they said I didn't have an appointment when I called the day prior to confirm the time. When I get there they say their tech just left on a family emergency. Understandable. Then they say they can get me right in the new Stanton location. They even called to confirm. So I drive there 10 min away no big deal. After waiting for over an hour I asked how much longer and I was told 30 min. of course I don't believe that and drove back to mt pleasant to let them know and maybe reschedule to find out the inspector wont be back till Tuesday.
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November 2023 by Jessica Remaley
These guys are amazing! I can’t thank them enough for everything they did for me! I recommend these guys 10/10! Alex is an amazing manager and Tim is the absolute best to work with. I needed all my rotors replaced and I couldn’t have asked for better service.
