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February 2023 by Janell Foltz
We've been having issues for the past two months with the mail carriers putting our mail in our neighbor's mailbox repeatedly, even after reporting everything to the Postmaster General. We were told it would no longer be an issue, yet my mailbox still isn't being used for my own mail. It remains empty while they put it into my neighbor's box-which is directly next to ours and clearly labeled with last names and addresses to avoid confusion. The mail carrier went as far as tying my mailbox shut with a rubber band and telling us they would no longer use our box because our address was incorrect in their system (it was not incorrect-which the Postmaster General verified and stated that Mountville Post Office has been having issues.)We also had mail returned back to the sender with the post office stamping the mail as "Undeliverable", but then when I asked them why they returned it, the Mountville Post Office denied that it happened at all. It's beyond frustrating feeling like no one cares about resolving this simple issue or getting our mail to us properly. I have never had issues with our mail in the four years we have lived here, but now that I've reported it in hopes of it being solved, it seems to have just gotten worse-which is super disappointing.
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January 2023 by Cherie Sikking
I rely on the Mountville Post office for my overseas mailings/ customs paperwork, stamp purchasing and general mail delivery.Our home delivery postman offers prompt, accurate and very friendly service.The ladies at the counter in our little town’s postoffice are efficient, knowledgeable and very kind, warm and friendly.I rarely have to wait in a long line and have never had delivery issues and I use USPS regularly. I am grateful I do not have to go to the main office on Harrisburg Pike and fight the lines. I like the personal relationships I am able to build with the staff here in Mountville.I highly recommend this little office.
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December 2022 by squanto M
No one answers the phone....just rings and rings and rings. Need to find out why they think i have a po box there but i dont
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July 2022 by Hunter Heflin
Right out if the gate just extremely rude and poor customer service. Post Master basically closed the door on me and walked away. Instead of assisting me with a letter that was lost by the united states postal service she wanted me to go online and do what I had already done instead of refunding me and mailing the letter out again. Any private company would have done this no problem but the united states postal service is run so poorly. It's sad to see.
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April 2022 by Bloody Shoes
The carrier was delivering all of our packages to the wrong apartment, and refused to read the apartment letters, when calling the office to hopefully get this easily fixed with the post master Sherry, she told me and i quote, "It's saturday and im working for free, we just will hold all of your orders from now on and not deliver at all". I think the acts of her are atrocious and are not in line with USPS's policies and procedures. Please fire this woman so we can get a post master who deserves the position and actually wants to be employed there rather then just collect a check. Months later and the carrier still never knocks or rings the doorbell when signatures are required, and just leaves the note to pick up the order at the post office. Worst post office ever. The only one who is a good employee is the younger female who has worked there for years, she is always kind and courteous, you should promote someone like her who actually treats people with respect. The post master should be on the unemployment line. Update: This week the postal carrier actually drove past our building as we were waiting for a delivery and then hours later we received a message saying the building was unable to be accessed. Can we not do better?
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April 2022 by Kaitlyn Livengood
This USPS is awful… if I could give zero stars I would.. we are supposed to get a package today.. We were sitting here with our door open and even saw the usps person go by our house and then all of a sudden we get a notification that a delivery was attempted but the front door/mailbox wasn’t accessible..there is nothing in front of our mailbox and/or door. Now they are just lying about trying to deliver my package. It’s not even a big package and would fit in the mailbox.. Congrats on being lazy liars USPS. Great way to do business.
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July 2021 by Me
Closes at 1230 on a Saturday..
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June 2021 by Chris Nash
This post office has lost multiple packages of mine and never give reasoning to it. Ship anywhere else but here.
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April 2021 by Don Rittenhouse
The employees are friendly but the woman who calls her self the postmaster named Sherry is a disgrace to your company. She was very rude and had the attitude of “I’m the boss so get over it. What I say goes whether I’m right or wrong”. The staff at this location are friendly and seem to be dealing with the backlog and large influx of customers very well but the management is pathetic and when I told the manager that you could see the employees agree but couldn’t say anything.
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January 2021 by Keli Adams
This location is so much better than the Columbia one. The workers here are so kind and will do whatever to help.
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September 2020 by Michael
A great post office. The staff is always helpful.
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April 2020 by Michael Steinmetz
A great post office. The staff is always helpful.
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June 2018 by wayne wang
friendly staff
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January 2018 by Anne B.
Super friendly staff. They know everyone in this little town. They have everything you need to get your packages shipped. Stamps...etc
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December 2016 by _ hissygoose
Great!
