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“SUMMARY: Tori and Chuck at Jack Williams made my experience a pleasant and successful one. Chuck took the time and patience to make sure the job was done correctly. Tori made me feel welcome and has such a pleasant personality. The prices for the tires were on par with others, but it is the customer service that ranks above all else.
DETAILS: Friday evening at 6 PM, I begin to go out for dinner to hear a "thunking" sound. I come to realize that my rear passenger tire is flat. After spending an hour an a half and three compressors later, I was able to get the tire patched, inflated, and remounted. I saw the tire was practically bald so I needed a new one ASAP.
I went online and did a search for places where I could get two new tires for the back the next day. I found Jack Williams and set an appointment for 2 PM Saturday. The patch held in place and I arrived at Jack Williams. I was helped immediately and they got my car into the bay approximately 10 minutes later.
It took about an hour, and when Chuck came out to tell me the tires were on, he apologized for the time as he had to let one of the tires sit in the sun so it could expand to get it onto the rim. He was very thoughtful and updated me on the condition of my front tires and brakes. He was thorough and that gave me confidence that the job was done right.
While waiting for the vehicle, Tori and I had a couple of good conversations. She is down to earth and we were able to relate very well. At the end, she handled by "check out" process and smiled at me as we parted ways. I felt valued by her and the rest of the team.
Give them a try. They are part of Mavis, but I can tell they have their own distinct personality and they will help you wherever they can. Tori and Chuck do not disappoint.”
“My boyfriend needed a used tire for his car. It is not a common size tire, but luckily they had one for a good price! They put the tire on right away and balanced it. Thank you for your service. This was on 7/23/24.”
“Excellent service. I stopped in this morning after I discovered that one of my tires was leaking air. They seemed busy, but my tire was repaired and I was back on the road in about 45 minutes.”
“I'm from Massachusetts and was working at the Great Wolf in Pocono temporarily, my water pump and serpentine belt went while I was out there. J&B came and towed my car to their garage and saved a stranded me. They were so nice, professional and generally really amazing people. They fixed my car and got me back on the road the same day.”
“Just had my Saturn there for what I thought was a shot ac compressor. I’ve been looking for an honest and reasonable shop in my area to patronize, I believe I just found it! The owner could have told me anything, but it was a quick fix of a corroded connection at a super reasonable price!!!”
“My general rule is the smaller and older looking the shop, the better the experience. I was right again when I decided to pull into this place. Quick service and a great price on 4 used tires in good condition mounted and balanced. Clean waiting room, friendly crew working there.”
“Jose and Andrew were great. The are professionals all around. Took care of my issues and resolved a sensor issue. I have used them in the past and will continue to return”
“My wife and I have gone to Competition for years and have always had great service . They are accommodating and pleasant and transparent with charges . We feel lucky”
“These guys are great. Very honest and professional.
My car is fixed and running great and at a very reasonable price.
I brang this car to three other local mechanics and they weren’t able to fix it and actually caused more issues. Best auto was straightforward and very knowledgeable and got the car fixed right.
I highly recommend. Thanks best auto you guys are awesome.”
“Purchased a 2012 Ford Escape in Florida on Dec 2022 for my teenage granddaughter as a Christmas present. Had it shipped to Effort.
Her mom took it to Ford for state inspection. Where they told her it needed a new exhaust system for $900.
A friend recommended Family Auto. Upon inspection FA said "It did not need a muffler"
"It passed inspection".
Fast forward to June 2024. I had FA replace the muffler n pipes along with a oil change.. Eventhough it could have waited. They performed the work at a great price.
They also replaced the hood that accidentally opened while driving. My fault for not closing it fully. FA found a matching hood and installed it at a reasonable cost.
Family Auto is a Honorable Business with great employees, whom I will recommend to everyone. They also honored me with a Veterans Discount.”
Open 24 hours
523 Memorial Blvd, Tobyhanna
Tire Dealers
“These guys fixed two of my cars and were HONEST about the car issues. They give quick service and I will be bringing my vehicles here from now on. Saved over a thousand dollars by going to Stars and Stripes.”
“Just have to say we have had nothing but wonderful experiences the last 3 times we had to bring our cars in. Courtesy, quality and price are above a 5 ⭐️ review. Have to give a shout out to who I spoke to last week regarding my son being home on military leave for 48 hours and he needed an inspection before he can go back. I was told that they closed at 5:00 and he would need to be there between two and three. Well, of course that morning that his leave started he had an emergency at work and could not leave on time. To say that winer circle went above and beyond isn’t the half of it He arrived at 4:55 Told them who he was and the situation and they accommodated him after closing. Now that’s what puts winners circle above the rest!!! Thank you all so very much!!!!! We greatly appreciate it!!!”
“Was recommended from my Dad who came here for years. Love these guys they've taken care of my dads, my sisters, and my car, they’re truly the best. Jason Not only helped get me the best price and parts, he explained everything I needed thoroughly.”
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“This is my go-to shop for any repair needs when I’m in the area. Even on a Sunday, Xavier was able to take me in right away and get me out within 30 minutes. He’s very kind, approachable, and honest. Great guy to have encountered and Mavis is lucky to have him!”