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“SUMMARY: Tori and Chuck at Jack Williams made my experience a pleasant and successful one. Chuck took the time and patience to make sure the job was done correctly. Tori made me feel welcome and has such a pleasant personality. The prices for the tires were on par with others, but it is the customer service that ranks above all else.
DETAILS: Friday evening at 6 PM, I begin to go out for dinner to hear a "thunking" sound. I come to realize that my rear passenger tire is flat. After spending an hour an a half and three compressors later, I was able to get the tire patched, inflated, and remounted. I saw the tire was practically bald so I needed a new one ASAP.
I went online and did a search for places where I could get two new tires for the back the next day. I found Jack Williams and set an appointment for 2 PM Saturday. The patch held in place and I arrived at Jack Williams. I was helped immediately and they got my car into the bay approximately 10 minutes later.
It took about an hour, and when Chuck came out to tell me the tires were on, he apologized for the time as he had to let one of the tires sit in the sun so it could expand to get it onto the rim. He was very thoughtful and updated me on the condition of my front tires and brakes. He was thorough and that gave me confidence that the job was done right.
While waiting for the vehicle, Tori and I had a couple of good conversations. She is down to earth and we were able to relate very well. At the end, she handled by "check out" process and smiled at me as we parted ways. I felt valued by her and the rest of the team.
Give them a try. They are part of Mavis, but I can tell they have their own distinct personality and they will help you wherever they can. Tori and Chuck do not disappoint.”
“I've used Quick Lane as well as Ray Price Jeep, Honda, and Ford service departments and have found them all to be great and they've always been there when I've needed them.”
Oil Change
Oil Change
Oil Change
“Great service, fast and I never feel pressure to add on services! I also LOVE the fact multiple employees cross check their work! Been using them for years and I highly recommend!”