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December 2023 by Treyo S.
THIS IS THE WORST STORE IVE EVER BEEN TO. there's absolutely no help in the store, nothings where it's suppose to be, the management in the store is very poor. I was spoken to very rudely the last time I went there by who I was told is the store manager, and it happened while I was asking for directions to the flooring section, and I asked the young lady if she was able to guide me there, and she stated that she can get another associate which was fine, while waiting for the associate I let her know that I was in a hurry and would have to leave soon, and she just flat out told me the doors right there, and she walked into the customer service area, no associate ever came to help me and I ended up trying to go back towards where she told me the department was, no one was there. I went over to the neighboring department and was told they just went on a hour break 5 minutes ago. I left the store. every time I go to this store I have a bad experience. I was even hit with machinery once by an associate who simply didn't see me, he turned the machine while I was at the corner of an aisle and I got hit with like a wall of plexiglass. since it was a mistake I did not report the gentleman and he was very willing to help me up and make sure I was okay afterwards, but it's always something in this store. I can't take it anymore.
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December 2023 by Loren H.
Mt. Pocono store. One of their installers came to my house for a room measurement. I was told 156 sq. ft. which is fine. However, by the time the final quote came from Lowes, they padded the quote by 60 sq. ft. for a total of 216 sq. ft. Since there is no way to justify this, I will be taking my business elsewhere!
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June 2023 by William D.
Terrible store, not a single employee can ever be bothered to help you beyond telling you they flat out can't be bothered to do their job. All they are ever doing is standing around in groups watching customers try and use their glitchy broken self check out with the line stretching down the front of the store.... Take the extra time and make the trip to home depot and save your self the wasted time of bothering with Lowe's
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November 2022 by Caroline Miterko
Well just left this Lowes and poor customer service is a understatement! We purchased a bathroom vanity from the Stroudsburg Lowe’s but did not fit unfortunately so we went online and saw the only other one we liked was at the Lowe’s in Mt Pocono. So before driving there I called to ensure that we could return it there. They asked for the item number and told me I had to return it to Stroudsburg due to them not carrying that model at their location. Ok no problem, so we went and drove to Stroudsburg to return it and then drove all the way to Mt Pocono to get the one we wanted only to see the exact one we just returned there. I wasted not only my time but gas at over $4 a gallon to drive to Stroudsburg to do the return when they could of done it there. When I went and checked out I asked if they could do anything for this inconvenience and asked for a manager. First Cassidy the head cashier came over and said well I was not on the phone with you so I can’t help you. I told her I called at 3:23 pm and talked to someone in customer service. At that time yowanda (I believe is how it is spelled) came over and said we we can’t help you since we are not sure who you talked to. By her voice I am almost sure she is the one I talked to on the phone. I asked if there is anything she can do to help me out due to wasting time and gas and she said “ so are you gonna buy it?” And then walked away. I asked for an actual manager at this time and the cashier said there was none. I also had to ask the cashier 3 times for both the ladies names who point blank told me there is nothing they can do cause they don’t know what was said on the phone. I showed them my refund receipt from the other Lowes and said why would I drive all the way there if the one I wanted was here and they could return it. Cassidy looked at me and said well there is nothing we can do. To be honest I never go to this Lowes due to every time their poor customer service. I guess it’s a lesson learned that not all Lowes treat their customers with respect and have good customer service.
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November 2022 by C Y.
Warning: purchase anything major, the minute you walk out the door, you are on your own!
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October 2022 by Madeleine H.
If you are thinking of hiring Lowe's in Mount Pocono to do any home repairs or to install a new kitchen or bath, forget about it! The work they did on our home was a disaster. Very poor workmanship, no attention to detail and the woman in charge of it all only flirted with my husband the whole time. Believe me, he was not interested. Not only did they do a bad job, they caused additional damage to our home and left without fixing it or paying us so we could hire someone to do the repairs. Never knew one day to the next if they were going to show up or not and when they were here they spent a lot of time outside smoking cigarettes and talking on their phones. There is no one to complain to either. Your complaints go to some supervisor who just sends the same crew out to inspect the complaint. Then they disappear again and nothing is done. Learned our lesson here for sure, we will use a real contractor for the rest of our repair/remodeling work.
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October 2022 by Walter L.
I have long resisted opening a Lowes or Home Depot credit card. Lowes is closest to where I live, and after spending thousands of dollars at Lowes, I conceded to getting a Lowes Card as they discount 5% for using a Lowes card which really means they overcharge me by 5% for being a cash or debit customer. My first statement did not arrive and before I knew it I was charged a late fee and interest. I am current, I only charged $260 last month and am paying it right away...... but I note that my standard APR for being a good Lowes Customer is 26.99% When I go to Lowes, the busiest counter is the return counter, there is often no cashier except the self serve line. And while I am there , I regularly hear the alarm go off suggesting someone walked out with something unpaid. No wonder, when you overcharge customers 5%, when you charge abusive interest, customers realize and go elsewhere when they can. Speaking for myself, I go out of my way to go to Home Depot, not because they are perfect, but competitively speaking, they are far better, While arguably still hard to take, their credit card is 37% less expensive (16.99%) , they offer extended no interest financing on purchases above $299, and their customer service level is much better. When you abuse your customers, you lose them ......
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September 2022 by Eugene M.
Shop at this store only if you don't need an item that you ordered. Worst customer service in the area.
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July 2022 by Mayra R.
Marc to the rescue! I placed an online order and instead of choosing ship to home, I opted for store pickup. My husband went to the Mt. Pocono store and picked up two white lounge chairs. When he came home and told me that the chairs were dirty, I was livid. How the heck a store sells you dirty merchandise when you placed an online order. Does it mean that if I've chosen ship to home, the store will deliver dirty chairs? Sorry but it doesn't make sense. It's not that I went to the store and decided to buy chaise lounge chairs and took the ones they have outside. C'mon, I placed an ONLINE order and of course expected to receive CLEANED items. Not even the associate took the initiative to have the items cleaned before the customer arrives to pick them up. Tonight, I went back with the intention of talking to the store manager and make a formal complaint. Luckily, Marc, department supervisor, did everything a customer will expect for a store to do to keep a loyal customer happy and erased the bad experience of the day before. Needless to say, that's exactly what I expected from Lowe's. So, shoppers, be aware of those orders that you place online!
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June 2022 by Rickie W.
It ok if you don't need any help. Trying to fine someone is hard to do some times. Ordered some propane , no one came out , went back in again and told them. Took about 20 minutes before someone came out. this is pretty common with this store.
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June 2022 by Anne A.
Wanted to give it 2.5 stars but since that was not possible I had to settle for two. The store is adequately stocked but that could be due to supply chain issues. Maybe that's keeping the store for being fully stocked. They don't have simple things like a wall hanger cord for a 100 pound mirror or basic water filters outside their brand. The biggest complaint is that the staff is not knowledgeable in anything. I mean anything. Even simple home improvement items. I get the "I dunno" or " look on YouTube " with simple questions. You would think a home improvement store would train their employees, but no.
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May 2022 by Ashley A.
I paid Lowes to have my kitchen backsplash installed. After several miscommunication between Lowes and their private contractor (Lowes couldn't find my tiles), my backsplash got installed before thanksgiving 2021. After they left, I started cleaning the backsplash and realized that about 25 small tiles were cracked. I called the company immediately but was unable to get in contact with them. I left several messages with employees and after three months someone was able to come and inspect the work. They took pictures, documented work wasn't complete and said someone we get in contact with me but no one did. I went to Lowes three times, sale associates emailed the manager in charge and again no one has contacted me. It's now May 18,2022, over 6 months, and my backsplash has not been fixed. Please do not have anything install by Lowes. It's better to deal with a local company that specializes in the product you need to install. My next step will be to contact Lowes corporate office, call the Lowes credit card and file a claim with the Better Business Bureau.
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December 2021 by Advance Ny G.
This is the worst Lowe's store ever. The staff don't know what they are doing. Bought item that did not fit in my car and it took over hour to return it.
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December 2021 by Karen B.
Do not buy appliances from this store (Mt. Pocono, PA). I spent more than $5000 on a refrigerator and gas stove, both arrived dented severely. I have spent more than 4 hours on the phone to obtain replacements for the damaged items. I spoke to the 'manager' (Ivan) who assured me that I would receive a call back from appliances to resolve the problem. No one bothered to help me. Whether it is their delivery services or the store I have no idea but do not try to deal with them. It is impossible.Find your appliances elsewhere.
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August 2021 by Salvatore C.
Carpet and flooring. they are useless. Never call you back. Don't know what's in stock. They are kids running a department. My advice is go to a carpet and floor place. Save yourself aggravation.
